1. Therapeutic communication: The nurse client relationship Flashcards Preview

168.121 Intro to Nursing and Praxis > 1. Therapeutic communication: The nurse client relationship > Flashcards

Flashcards in 1. Therapeutic communication: The nurse client relationship Deck (18)
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1

What are the aims of nursing?

Promote Health
Prevent Illness
Restore Health
Facilitate coping with disability or death

2

What are the phases of the nurse-client relationship?

Orientation
Working made of identification and exploitation
Termination

3

What are the ingredients of a therapeutic relationship?

Empathy
Positive regards
Sense of self

4

What is empathy?

Understand what a client is going through, without taking on board the emotions

5

What is positive regard?

Valuing a client as they are for who they are

6

What is a comfortable sense of self?

Self awareness in evaluating own strengths and weaknesses and taking responsibility for professional actions

7

What are the types of communication?

Verbal
Non-Verbal
Meta-Communication

8

What is congruent communication?

Words and body language match each other

9

What is incongruent communication?

Words do not match body language

10

What are some non therapeutic responses?

Rescuing
False assurance
Giving advice
Changing the subject
Being moralistic
non-professional involvement

11

What is a nurse-client relationship?

A professional relationship, focused on the health goals of the client, using therapeutic communication.

12

What is the David K Berlo description of communication?

A message going from a source through an encoder, and being decoded by a reciever

13

What are the levels of communication?

Intrapersonal - talking to self
Interpersonal - 2 or more people
Group - small and organisational

14

What are some factors that can affect communication?

Developmental level
Gender
Age
Socio-cultural differences
Roles & responsibilities
Space & territory
Values
Physical, mental and emotional state

15

What are the characteristics of a nurse-client relationship?

Dynamic
Purposeful
Time limited
Professional accountability for nurse

16

Describe what occurs in the orientation phase?

Data gathering
Guidelines
Agreement

17

Describe what occurs in the working phase?

Longest phases
Meet physical needs
Meet psychological needs

18

Describe what occurs in the termination phase?

Conclusion of initial agreement
Patient takes control