Flashcards in 107.03, Citizen Complaint Policy Deck (5):
What does GFD regard a citizen complaint as?
An opportunity to improve customer service.
How will citizen complaints be handled?
They will be resolved quickly and effectively at the lowest level appropriate level.
How are complaints documented by citizens?
On a Citizen Complaint Record Form and forwarded through chain of command to Personnel Chief.
How long will sustained and non-sustained complaints be retained in Personnel Chiefs office?
-sustained complaints will be retained for 5 years
-non sustained complaints will be retained for 2 years