107.03, Citizen Complaint Policy Flashcards Preview

General Orders > 107.03, Citizen Complaint Policy > Flashcards

Flashcards in 107.03, Citizen Complaint Policy Deck (5):
1

What does GFD regard a citizen complaint as?

An opportunity to improve customer service.

2

How will citizen complaints be handled?

They will be resolved quickly and effectively at the lowest level appropriate level.

3

How are complaints documented by citizens?

On a Citizen Complaint Record Form and forwarded through chain of command to Personnel Chief.

4

How long will sustained and non-sustained complaints be retained in Personnel Chiefs office?

-sustained complaints will be retained for 5 years
-non sustained complaints will be retained for 2 years

5

After considering all information from the citizen complaint, what determination will the investigator make?

-unfounded (false facts)
-not sustained (info insufficient to prove or disprove allegations)
-partially sustained (part of allegations are true and related employee's conduct is improper, while part of allegations are false)
-sustained (occurred as alleged)
-exonerated (the act occurred but was justified, lawful and proper)

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