12BUS- Ch 3 The Operations Management Function Flashcards Preview

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Flashcards in 12BUS- Ch 3 The Operations Management Function Deck (54):
1

Tangibles

Goods which can be touched

2

Intangibles

Services which cannot be touched

3

Inputs

Resources used in the production process

4

Transformation

The conversion of inputs(resources) into outputs(goods or services)

5

Outputs

The product or service that is delivered to the consumer as a final result of the organisation's efforts

6

How does operations management directly influence an organisation's competitive position?

~Establishing level of quality
~Influencing cost of production
~Determining product availability according to demand

7

What are the 6 categories of inputs?

1. Materials
2. Capital equipment
3. Labour
4. Information
5. Time
6. Money

8

Operations management

All the activities in which managers engage to produce goods or services.

9

Productivity

A measure of efficiency- the amount of output produced compared to the amount of input required in production

10

Business competitiveness

The ability of an organisation to sell products in a market.

11

Materials management

The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

12

Inventory

The goods and materials held as stock by an organisation

13

Materials handling

The physical handling of goods in warehouse and at distribution points

14

Production plan

An outline of the activities undertaken to combine resources to create goods or services

15

Master production scheduling (MPS)

Details what is to be produced and when

16

Materials requirements planning (MRP)

Involves developing an itemised list of all materials involved in production to meet the specified orders

17

Inventory control

Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

18

Just in time

A materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in an operations process

19

Supply chain

The range of suppliers from which the organisation purchases materials and resources

20

Quality circles

Groups of workers who meet to solve problems relating to quality

21

Quality assurance

The use of a system so that an organisation achieves set standards in production

22

Total quality management

An ongoing, organisation-wide commitment to excellence that is applies to every aspect of the organisation's operation.

23

Quality

The degree of excellence of goods or services and their fitness for a stated purpose

24

Quality control

The use of inspections at various points in the production process to check for problems and defects

25

Product layout

Deals with the manufacturing of goods in mass volume using an assembly line

26

Process layout

Deals with high varieties of products by grouping activities, equipment and machinery of similar functions together

27

Facilities design and layout

Planning the layout of a workspace to streamline the production process

28

Fixed position layout

Deals with large-scale process, such as the construction of bridges, ships, aircrafts or buildings

29

Robotics

Highly specialised forms of technology capable of complex tasks

30

Computer aided design (CAD)

A computerised design tool that allows a business to a create product possibilities from a series of input parameters

31

Computer aided manufacture (CAM)

Software that designs and controls manufacturing processes

32

Computer integrated manufacturing (CIM)

A method of manufacturing in which the entire production process is controlled by a computer

33

What is the role of the operations manager?

To create, operate and control the transformation process of inputs into outputs

34

What are the 3 key elements of an operations system?

1. Inputs
2. Processes
3. Outputs

35

What are the characteristics of a manufacturer in the transformation stage?

~transforms inputs into goods
~automated/mechanised
~uses machinery, robots and computers

36

What are some characteristics of a service organisation in the transformation process?

~transforms inputs into intangible products
~labour intensive processes
~more interaction with customers

37

How can an operations manager improve productivity to reach a competitive advantage?

1. Cost
2. Quality
3. Speed of delivery

38

How can inventory costs be minimised?

-not allowing stock to remain idle
- making sure items are available when needed
- using JIT to reduce waste

39

How is inventory controlled?

-barcodes
-computerised stock records
-stock takes

40

Why is supply chain management important?

~ Nothing can be produced if materials aren't available.
~Bad quality materials make it difficult/costly to produce quality goods or services.
~Organisation can not keep up with demand

41

What does supply chain management involve?

-assessing location of suppliers
-considering efficiency of delivery
-stock use rate
-uniformity of quality, pricing and comparing with other suppliers of similar products

42

Retail layout

Stores that are divided into departments or sections that display items for sale

43

Office layout

Locating staff in work stations

44

Features of a quality product

-Reliable
-Durable
-Tasteful appearance
-Easy to use
-delivered on time
-After sales services

45

Employee empowerment

Solving problems through employee involvement

46

Continuous improvement

Process of constant evaluation and improvement in the way things are done

47

Customer focus

Where employees are to consider the customers' requirements throughout operations

48

Features of office technology

~enables whole markets to reach more customers
~ more work can be done in less time
~work can be done away from office

49

Features of Customer relationship management (CRM)

~introduced to maintain customer contact
~ stores information about existing and potential customers

50

Use of CAD

-Calculate quantity of materials and time
-Calculate costs
-Design steps to create product
-customise product

51

Use of CAM

-Manufacture accepted designs
-Calculate quantity of needed inputs

52

Use of CIM

To control by computer:
-Design
-Planning
-cost
-distribution
-analysis
-purchasing
-inventory control

53

Benefits of acting socially and ethically

-improve reputation
-reduce long term costs
-improve efficiency
-increase sales

54

Considerations when choosing a layout?

-Physical space
-Adequate location of stock and warehousing requirements
-Efficient flow of goods or services through the system
-Conformity with legal regulations