16-AUG ALL HANDS Flashcards
(33 cards)
1
Q
INTRODUCTION
A
2
Q
A small town in Utah
A
3
Q
WHY I JOINED
A
4
Q
Vision
Strategy and team energy
Brand
A
5
Q
Travel
A
6
Q
MY PRIORITIES
A
7
Q
On-board
Deep dives
Pragmatic
A
8
Q
WHY COMBINE?
A
9
Q
CUSTOMERS
Data example
Company strategy
Flesh out
A
10
Q
Change
A
11
Q
WHAT NOT TO CHANGE
- Hybrid
- CfX connections
A
12
Q
LEADERSHIP PRINCIPLES
Ways of Working
A
13
Q
1 — POSITIVE
A
14
Q
Force multipliers
- Emotional environment
- Supportive
- Transparent
- Frictionless
A
15
Q
Compounding effort
A
16
Q
2 — CUSTOMER SERVICE
A
17
Q
Start everything
Where is easyJet today?
Not hyperbole
A
18
Q
Organizing principle
A
19
Q
Service
A
20
Q
3 — OWNERSHIP
A
21
Q
Mindset
What if it was your money?
A
22
Q
Objectives
Performance
Process
A
23
Q
Freedom within a framework
A
24
Q
3 — EVIDENCE
A
25
Better decisions
26
Insight investment
Experimentation
27
Black box thinking
Matthew Syed
1 accident per 2.4M flights
Preventable medical errors
50-100K per year
Every two months 9/11
Two jumbo jets every 24 hours
28
5 — SIMPLICITY
29
"I didn't have time to write you a short letter, so I wrote you a long one"
30
Hidden cost of complexity
Fewer things better
31
** bonus
ORANGE SPIRIT
32
Corporate site
Environment, diversity, charity, accessibility, innovation
Company culture
33
SUMMARY & QUESTIONS
