Flashcards in 18-20 (7) Deck (7)
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1
Q
Third party interventions
A
Conciliation
Mediator
Arbrutation
Litigation
2
Q
Emotional intelligence
A
Manage emotions
Manage impulsivity
Understand emotions
Pick up on th other’s emotions
( self knowledge/self assessment )
3
Q
Collectivist cultures
A
More likely to criticize them selfs
Open to interventions
4
Q
Interventions skills
A
Communication Persuasive Open minded Creative Empathy Emotional Intelligence
5
Q
Predict others behaviour
A
Know there goals and temperament and personality
6
Q
Three principle options when confronted with something you don’t like
A
Disengage
Go to higher authority
Assertively confront the person
7
Q
Causes for impasse
A
Unable to find Conan ground
Perception, cultural, and communication differences
Unable to reach agreements