18-20 (7) Flashcards Preview

MG121 > 18-20 (7) > Flashcards

Flashcards in 18-20 (7) Deck (7)
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1
Q

Third party interventions

A

Conciliation

Mediator

Arbrutation

Litigation

2
Q

Emotional intelligence

A

Manage emotions

Manage impulsivity

Understand emotions

Pick up on th other’s emotions

( self knowledge/self assessment )

3
Q

Collectivist cultures

A

More likely to criticize them selfs

Open to interventions

4
Q

Interventions skills

A
Communication
Persuasive 
Open minded 
Creative
Empathy
Emotional Intelligence
5
Q

Predict others behaviour

A

Know there goals and temperament and personality

6
Q

Three principle options when confronted with something you don’t like

A

Disengage

Go to higher authority

Assertively confront the person

7
Q

Causes for impasse

A

Unable to find Conan ground

Perception, cultural, and communication differences

Unable to reach agreements