201-A Flashcards Preview

Captains Test 2016 > 201-A > Flashcards

Flashcards in 201-A Deck (159):
1

2

According to M.P. 201.00 Customer Service Management (R 03/09), who is a customer?

Any person who receives our services or anyone with whom our members have dealings.

3

According to M.P. 201.00 Customer Service Management (R 03/09), list three examples of customers.

1) the actual service recipient. 2) anyone who knows or is closely related to the service recipient 3) the people we encounter, directly or indirectly, during our workday

4

According to M.P. 201.00 Customer Service Management (R 03/09), what is the PFD’s mission and number one priority?

To deliver the best customer service possible.

5

According to M.P. 201.00 Customer Service Management (R 03/09), what is the definition of customer service?

The ability of an organization to consistently give their customers what they want. (PFD aims to go beyond and provide exceptional customer service).

6

According to M.P. 201.00 Customer Service Management (R 03/09), what is “added value.”

Going beyond our standard quick, effective, nice, customer-centered service to create a feeling that they were the most important customer we served all day.

7

According to M.P. 201.00 Customer Service Management (R 03/09), what does the organization mean by empowerment?

The organization delegates official authority and trusts its members with the power to provide customer service to the levels of their abilities and imagination.

8

According to M.P. 201.00 Customer Service Management (R 03/09), what criteria determine if you are empowered to perform exceptional added value customer service? (7)

1) Right for the customer?

2) Right for the dept?

3) Legal, ethical, nice?

4) Safe?

5) On your organizational level?

6) Something you’re willing to be accountable for?

7) Consistent with dept values/policies?

9

According to M.P. 201.00 Customer Service Management (R 03/09), what are the benefits to providing added value exceptional customer service?

• + relationships/trust w/I dept • + relationships/trust w/I community• • secures/maintains resources/benefits • Happy customers, bosses, work • + job satisfaction • puts us in best position to compete • fun to be nice • eliminates bad press, liability, extra paperwork • saves lives/property • right thing to do

10

According to M.P. 201.00 Customer Service Management (R 03/09), what is the mission (statement) of the PFD?

To provide the highest level of public safety services to our community through fire suppression, emergency medical and transport, disaster management, fire prevention, and public education.

11

According to M.P. 201.00 Customer Service Management (R 03/09), what is the essence of the Customer Service philosophy?

Nice

12

According to M.P. 201.00 Customer Service Management (R 03/09), what is our mission statement in action?

Be Nice (to customers, to each other, to ourselves) Note: This is the most powerful value we create. Internal level: we treat everyone with respect, kindness, patience, and consideration. External level: Respond quickly, skillfully, and most positively to every customer need.

13

According to M.P. 201.00 Customer Service Management (R 03/09), what are the guidelines to provide a positive public impression?

• Follow SOP’s, mission statement, organizational values. • Be professional • Give the customer your undivided attention • Take a moment to educate the community about what we do.

14

According to M.P. 201.00 Customer Service Management (R 03/09), what are the management responsibilities (as they relate to CS)?

• Basic organizational behavior must become customer oriented. • Need to continue to invest in human resources. • Bosses take responsibility themselves, expand authority in others, and set the stage for good things to happen. • Basic management objective is to have our team succeed because of the coaching not in spite of it. • Good coaching is almost invisible to the customer. Good service is obvious.

15

According to M.P. 201.00 Customer Service Management (R 03/09), what are some of the rewards we offer our members?

• Green sheets • Leave time • Letter of Commendation • Certificate of Appreciation • Crew citation • Service excellence pens

16

According to M.P. 201.00 Customer Service Management (R 03/09), what is the most valuable resource of the PFD?

Our membership.

17

According to M.P. 201.01 Command Procedures (R. 08/10), we always operate within the Incident Command System because...

It allows us to manage personnel/resources and provide for their safety.

18

According to M.P. 201.01 Command Procedures (R. 08/10), Command Procedures are designed to ...(6)

1) fix the responsibility for command to a certain individual thru a standard id system, based on arrival sequence 2) Ensure strong, direct, visible command est from onset 3) Est effective incident organization with defined activities and responsibilities 4) Provide system for processing information to support incident management, planning, and decision-making 5) Provide system for orderly transfer of command 6) Ensure seamless transition from a Type 5/4 incident to Type 3/2/1 (NIMS)

19

According to M.P. 201.01 Command Procedures (R. 08/10), within the Incident Command System, what are the roles and responsibilities of the Shift Commanders? (2)

Phoenix (North and South Deputy) Glendale (West Deputy) Mesa (East Deputy) 1) Manage battalions and supervise BC's 2) Be Senior/Incident Adviser on Command (Incident Advisory) Team during first an greater alarms.

20

According to M.P. 201.01 Command Procedures (R. 08/10), within the Incident Command System, what are the roles and responsibilities of the Battalion Chiefs? (4)

1) Manage Co's and supervise Co officers 2) Be IC when appropriate 3) Be SO when appropriate 4) Be IC on Command (Incident Advisory) Team during first alarm and greater.

21

According to M.P. 201.01 Command Procedures (R. 08/10), within the Incident Command System, what are the roles and responsibilities of the Company Officers? (3)

1) Be IC when appropriate 2) Be SO when appropriate 3) Manage task level activities and supervise firefighters.

22

According to M.P. 201.01 Command Procedures (R. 08/10), the incident commander is responsible for completion of the tactical objectives. What are the tactical objectives (in order of priority)? (4)

1) Remove endangered occupants and treat the injured. 2) Stabilize the incident and provide for life safety. 3) Conserve property 4) Provide for the safety, accountability, and welfare of personnel. (Ongoing thru incident).

23

According to M.P. 201.01 Command Procedures (R. 08/10), what are the Functions of Command? (8)

Standard activities performed by IC to achieve tactical objectives. 1) Assume/announce command and est Command position/post. 2) Size up/ evaluation. 3) Initiate, maintain, control effective incident communications. 4) Provide and manage a steady, adequate, and timely stream of appropriate resources. 5) ID the incident strategy, develop IAP, and assign CO’s consistent with SOP’s/IAP. 6) Develop effective incident organization using Sectors/Divisions/Groups to decentralize and delegate geographic and functional responsibility. 7) Review and revise strategy to keep IAP current. 8) Provide for continuity, transfer, and termination of command. Note: First 6 functions must be addressed immediately from the initial assumption of command.

24

According to M.P. 201.01 Command Procedures (R. 08/10), when is it necessary to establish command?

∙ The first fire department member or unit to arrive at the scene of multiple unit response shall assume command of the incident and remain in command until transferred or command is terminated after incident stabilization. ∙ 1-2 company responses that are not going to escalate beyond that, do not require an assumption of command. However, first arriving unit/officer will be responsible for any needed command functions.

25

According to M.P. 201.01 Command Procedures (R. 08/10), what is included in the standard initial radio report (On-scene report)? (7)

1) Clear alarm 2) Unit designation/on the scene. 3) Building/area description (occupancy/size/height) 4) Obvious problem/conditions Nothing showing→checking Smoke showing→amt + loc Fire Showing→amt + loc Working Fire Fully involved 5) Action taken 6) Declaration of strategy 7)Command confirmation with name

26

According to M.P. 201.01 Command Procedures (R. 08/10), what information is included in the follow up report? (4)

1) Any immediate safety concerns 2) Accountability started 3) Disposition of resources (hold, add) 4) IRIC-in place and ID

27

According to M.P. 201.01 Command Procedures (R. 08/10), what is the proper command radio designation?

Command along with the occupancy or address of the incident.

28

According to M.P. 201.01 Command Procedures (R. 08/10), what is the investigative mode?

This is a mobile IC on a portable radio, moving around and evaluating conditions while looking for the incident problem. Used for “nothing showing.”

29

According to M.P. 201.01 Command Procedures (R. 08/10), what is the fast attack mode?

Command mode used for visible working fires in houses or commercial occupancies. IC gives initial radio report and quickly assigns attack team (2 and 1) behind them. IC goes in with their crew to supervise attack. Note: The primary principle is that the IC direct participation in attack will make + effect on outcome.

30

According to M.P. 201.01 Command Procedures (R. 08/10), the fast-attack-mobile command should not last more than a few minutes and should end with what?

1) when the situation is stabilized 2) when command is transferred to a later arriving command officer. 3) Fast attack mobile command moves to stationary command position on exterior if situation not stabilized.

31

According to M.P. 201.01 Command Procedures (R. 08/10), certain incidents require strong, stationary command from the outset. What options are available with regards to the assignment of the remaining crew members?

1) Move up an acting officer within the company. 2) Assign crew members to perform staff functions to assist IC. 3) Assign company personnel to another company.

32

According to M.P. 201.01 Command Procedures (R. 08/10), what are the benefits of an upgraded command post?

1) provides IC2 with Support Officer 2) Establishes an Incident Safety Officer (FIT) 3) IC2 has wider view of fireground 4) improves communication 5) Better working environment for IC2

33

According to M.P. 201.01 Command Procedures (R. 08/10), describe the Transfer of Command process.

1) 1st arriving FD member assumes command. 2) 1st arriving company officer assumes command thru transfer of command procedures. (IC1) 3) 1st arriving Command officer assumes command thru transfer of command procedures. (IC2) ∙1st arriving shift commander becomes senior advisor (SA) ∙ 2nd shift commander sets up CV and manages move. ∙ Senior Advisor, IC, and support officer become Incident Advisory Team. May assign a Safety Officer to relieve Support officer’s ISO responsibilities. 4) Assumption of command is discretionary for AC’s and Fire Chief. 5) Large long term events may require Planning chief, Liason, and PIO. Ops AC may assist SA while shift commander manages evac and command staff. 6) Incident Management Team may be assigned to manage state/federal resources. Local jurisdiction having authority will maintain command for incident objectives (may delegate authority to manage resources) and determine when resources are no longer needed.

34

According to M.P. 201.01 Command Procedures (R. 08/10), when is the transfer of command from one Company Officer to another Company Officer indicated?

Indicated when the first initial commitment of the first arriving Company requires a full crew. Note: Chief officers should assume command of an incident if they arrive at the same time as the initial arriving company. Command shall not be transferred to an officer who is not on the scene.

35

According to M.P. 201.01 Command Procedures (R. 08/10), what procedure should take place if a later arriving company/command officer cannot locate/communicate with command after several attempts?

They will announce their assumption of command and initiate whatever actions are necessary to confirm the safety of the missing crew.

36

According to M.P. 201.01 Command Procedures (R. 08/10), what is the actual transfer of Command procedure?

1) IC2 will communicate with IC1, by radio or preferably face to face. 2) IC1 briefs IC2 on A. General situation status: • incident conditions • Incident management plan • completion of the tactical objectives • safety considerations B. Deployment/assignments of operating co’s C. Need for additional resources Note: If an IMT(Type I/III) is requested, Command will not transfer unless the JHA and IMT has signed Delegation of Authority.

37

According to M.P. 201.01 Command Procedures (R. 08/10), can a subordinate maintain role of Incident commander?

Yes, a ranking officer that arrives on scene can elect to have subordinate continue role of IC after determining that IC is completely aware of CO’s position/function and general situation status. Note: Command is only transferred when the Transfer of Command process (procedure) is complete.

38

According to M.P. 201.01 Command Procedures (R. 08/10), when should Command consider adding a Command Officer to a Sector?

Command should consider adding a Command officer to any sector with three or more operating CO’s.

39

According to M.P. 201.01 Command Procedures (R. 08/10), what are the benefits of strengthening the command organization (assigning command officer’s to Sectors, etc)? (5)

• improves safety • decreases span of control • improves communication • improves accountability • improves sector management

40

According to M.P. 201.01 Command Procedures (R. 08/10), when the first arriving unit is a command officer, what is their role.

Establish a Command post and fulfill command functions.

41

According to M.P. 201.01 Command Procedures (R. 08/10), how should staff and chiefs stage?

Chief officers and battalion chiefs should stage over the radio. Staff personnel should report directly to command post.

42

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Incident Commanders rank on an incident?

The incident commander outranks everybody. If a higher ranking officer want to affect a change, he must be on scene and follow transfer of command procedures.

43

According to M.P. 201.01 Command Procedures (R. 08/10), when there are no working incidents, who is in charge of the Incident command system?

The alarm room battalion chief and supervisor share the responsibility of initiating the ICS.

44

According to M.P. 201.01 Command Procedures (R. 08/10), what are the differences between the Command team and the Incident Advisory Team?

The roles and responsibilities of the Command Team and the Incident Advisory Team are identical. Our system uses command team terminology. Command team has IC, Support Officer, and Senior Advisor. The IAT has IC, Support Advisor, and Incident Advisor.

45

According to M.P. 201.01 Command Procedures (R. 08/10), what is a Command Team?

An organizational response to quickly provide enough command and control to rapidly bring a significant incident under control. Consists of… • Incident Commander • Support Officer • Senior Advisor

46

According to M.P. 201.01 Command Procedures (R. 08/10), what role does the FIT play for the IC2?

FIT becomes his/her Support Officer and the designated Incident Safety Officer (ISO). Therefore, the IC and Support Officer are often the first and second members of the command team.

47

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the Support Officer? (8)

1) Define, evaluate, and recommend changes to IAP. 2) Provide direction relating to tactical priorities and specific critical fireground factors. 3) Become ISO. 4) Evaluate need for additional resources. 5) Assign logistics responsibilities. 6) Assist w/ tactical worksheet for control/accountability. 7) Evaluate fireground organization and span of control. 8) Other duties as necessary.

48

According to M.P. 201.01 Command Procedures (R. 08/10), who is the Senior Advisor?

• Normally the highest ranking member of Command Team; 3rd member of Command Team. • First arriving Shift Commander. • Focused on broader perspective of incident • Provides direction to IC and Support Officer

49

According to M.P. 201.01 Command Procedures (R. 08/10), what are the Roles and Responsibilities of the Senior Advisor?

1) Review IAP. 2) Ongoing review of incident (Big Picture). 3) Review organizational structure. 4) Initiate Section/Branch functions as required. 5) Provide a liason. 6) Forecast the effect the incident will have. 7) Prep to transition to long-term op; advise AC of Ops as to need for All Hazards Incident Management Team (AHIMT), state/federal assistance. 8) Give transitional briefing to IMT.

50

According to M.P. 201.01 Command Procedures (R. 08/10), which member of the Command Team will talk on the radio?

Although there are three people in the Command Post, the officer assigned to communicate with CO’s, Sectors, or Branches will be “Command” and no other member of the Command Team should talk on the tactical radio channel.

51

According to M.P. 201.01 Command Procedures (R. 08/10), what are the three basic command configuration levels?

• Strategic Level-overall incident direction • Tactical Level-Objectives assigned to Sectors • Task Level-Task objectives assigned to Co’s

52

According to M.P. 201.01 Command Procedures (R. 08/10), what is the strategic level of command?

Designed around the IC and Command Team working out of a stationary command post; involves activities necessary fot op control, considering critical fireground factors and risk management, etc.

53

According to M.P. 201.01 Command Procedures (R. 08/10), what are the strategic level responsibilities? (6)

• Determine appropriate strategy • Est strategic plan for incident • Set priorities • Obtain/allocate resources • Predict outcomes; plan • Assign specific objectives to tactical level units

54

According to M.P. 201.01 Command Procedures (R. 08/10), what is the tactical level of command organization?

First subdivision of management assigned as a Sector (Division or group) and responsible for tactical deployment of assigned resources, evaluation, and communication with IC.

55

According to M.P. 201.01 Command Procedures (R. 08/10), what is the task level?

• The level of organization where the work is performed. • Other levels support task level. • Achievements accomplish tactical objectives.

56

According to M.P. 201.01 Command Procedures (R. 08/10), what is Incident Organization?

The function of command that the IC uses to track, communicate with, and account for resources in order to meet the incident objectives. For Fires: • Rescue • Fire Control • Property Conservation • Customer Stabilization

57

According to M.P. 201.01 Command Procedures (R. 08/10), what is a Sector?

A smaller, more manageable unit of incident scene organization.

58

According to M.P. 201.01 Command Procedures (R. 08/10), when should the IC assign a BC and FIT to a sector?

Whenever there are three or more companies operating in a Sector.

59

According to M.P. 201.01 Command Procedures (R. 08/10), what is span of control?

• The maximum number of Sectors that an IC can effectively manage. • Usually five sectors; not to exceed 7.

60

According to M.P. 201.01 Command Procedures (R. 08/10), how are Sectors/Divisions/Groups assigned?

• Sectors are assigned by geographic location or function. • Divisions are assigned by their geographic location. • Groups are assigned by their Function. Note: Sectors, Divisions, Groups, are the same level of two different terminologies.

61

According to M.P. 201.01 Command Procedures (R. 08/10), when should the Incident Organization be divided into Branches?

When the number of Sectors exceeds the IC’s span of control. Note: Each branch should be assigned separate radio channel.

62

According to M.P. 201.01 Command Procedures (R. 08/10), what are the benefits of utilizing Sectors? (5)

1) Reduces IC’s span of control 2) Better scene communication 3) Standard/logical system to divide large incidents into effectively sized units. 4) Provides major support functions. 5) Improves firefighter safety.

63

According to M.P. 201.01 Command Procedures (R. 08/10), what should Sector assignment be based on?

• # of CO’s threatens to overload IC • forecasts that situation will become big • CO’s involved in complex ops (large areas, Haz, TRT) • No IC control over tactical positions (out of sight) • Special hazards that need close supervision (structure stability)

64

According to M.P. 201.01 Command Procedures (R. 08/10), what will each Sector Officer be assigned by IC?

1) Tactical Objectives 2) Radio Designation 3) Identity of resources assigned.

65

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Sectors Span of Control.

For offensive fires, 5 is the maximum # of Co’s. For defensive fires, 7 is the maximum # of Co’s.

66

According to M.P. 201.01 Command Procedures (R. 08/10), Sectors assignd to specific operating areas will be designated by direction. How should Sectors that have odd geographic locations be designated?

Sector A,B,C, or D with Sector A being the front or street side and going clockwise around the building in alphabetical order.

67

According to M.P. 201.01 Command Procedures (R. 08/10), how are Sectors designated in multi-story occupancies?

Sectors are designated by floor # and further broken down by geographic area if necessary.

68

According to M.P. 201.01 Command Procedures (R. 08/10), when will Command assign a Command officer to assume Sector responsibilities?

As soon as possible and utilizing regular transfer of command procedures.

69

According to M.P. 201.01 Command Procedures (R. 08/10), what basic functions are Sector Officers responsible for?

1) Directly supervise work in Sector 2) Monitor personnel safety, accountability 3) Develop sector IAP that fits with overall IAP 4) Monitor work progress 5) Redirect activities as necessary 6) Coordinate action with adjacent sectors 7) Welfare of sector personnel 8) Request additional resources as needed 9) Manage maydays within the Sector 10) Advise IC of status 11) Re-allocate resources within sector 12) Provide info for critiques 13) De-commit Co’s when finished

70

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Role of the FIT/ISO?

A Sector officer assigned to the hazard zone must be accompanied by a FIT, who becomes the Sector Safety Officer. Their role is… • Perform Sector Safety officer function/role • Assess safety concerns w/i sector • Assist the BC w/ managing • Manage accountability (hose tags) • Provide air management • Manage work cycles • Manage on deck crews • Est communications with Safety Section (“Command”) • Coordinate with other Sector Safety Officers

71

According to M.P. 201.01 Command Procedures (R. 08/10), describe the process of assigning a Co from staging to an Operating Sector.

• Co told what Sector and which Sector Officer they will be reporting to. • Sector Officer will be informed of assigned Co. • It is then the responsibility of the Sector Officer to contact the assigned Co to give specific action instructions.

72

According to M.P. 201.01 Command Procedures (R. 08/10), what term is used to describe a sector operating below grade (basement)?

Subsector

73

According to M.P. 201.01 Command Procedures (R. 08/10), what is the purpose of the Branch level of organization?

• To provide coordination between sectors and command by supervising sector officers and reporting to IC. • The IC operates on strategic level, Branch coordinates, sector operates in tactical level, and CO’s on task.

74

According to M.P. 201.01 Command Procedures (R. 08/10), who has the responsibility to decide whether or not to expand the organizational structure to include branches?

Senior Advisor.

75

According to M.P. 201.01 Command Procedures (R. 08/10), when should Branch Officers be utilized?

At incidents where the span of control with the Sectors is maximized or incidents involving 2 or more distinctly different management components. Should be assigned t Chief Officers and utilize an Officers vehicle for forward Branch Command Post.

76

According to M.P. 201.01 Command Procedures (R. 08/10), describe the radio designation of Branch officers.

• Designation based on function or geographic location. • Operate on tactical channel w/ Command but on separate radio channel w/I Branch as designated by IC. • IC contacts sectors to tell them who assigned to and channel • Sector officers will now refer to Branch as “Command” • Scctor Officers relay new channel info to CO’s and obtain PAR

77

According to M.P. 201.01 Command Procedures (R. 08/10), what is the purpose of sections?

• Section officers assist the Incident Command staff with the long term management of the incident. • operate at the strategic level. • Operate on separate radio channels

78

According to M.P. 201.01 Command Procedures (R. 08/10), what are the four sections at an Incident scene?

1) Logistics 2) Planning 3) Operations 4) Administrative

79

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Logistics Section?

The support mechanism for the organization involved in the incident

80

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the Logistics Section?

• Rehab • Staging • Supplies/equipt • Forecast/obtain future resources (w/ Planning Section) • Communication equipt • Fuel/repairs • Specialized Equipt • Food • Secure facilities • Any logistical needs as requested by command • Collect/provide info for after action review • Supervise assigned personnel

81

According to M.P. 201.01 Command Procedures (R. 08/10), what is the planning section?

• Section responsible for gathering, assimilating, analyzing, and processing information needed for effective decision making. • Serves as the IC’s “Clearing House” for information. • Single person providing IC w/ info

82

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Planning Sections Chiefs main goal?

To plan ahead of current events and to identify the need for resources before they are needed.

83

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the Planning Section?

• Eval current strategy with IC • Recommend needed changes to plan • Eval Incident Organization/Span of Control • Forecast possible outcomes • Eval future resource needs • Utilize technical assistance as needed • Eval tactical priorities, specific critical factors, and safety. • Gather, update, improve, manage info w/ standard, systematic approach • Facilitate After Action Review • Liaison with outside agencies for planning needs.

84

According to M.P. 201.01 Command Procedures (R. 08/10), what is the Operations section?

• Section responsible for the tactical priorities, accountability, safety/welfare of personnel. • Uses tactical radio channel to communicate strategic objectives to Branch/Sector officers. • Uses radio designation “Command” when in the Command post; uses “Operations” if in a forward command position.

85

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the Operations Section?

• Coordinate activities w/ IC • Implement Incident Management Plan • Assign units to Sectors/Branches based on tactical Objectives • Build effective organizational structure (sectors/branches) and provide them with tactical obj’s • Manage Ops section activities • Personnel accountability • Life safety • Determine needs/request additional resources • Consult/inform other sections as needed • Collect/provide info for after action review

86

According to M.P. 201.01 Command Procedures (R. 08/10), what is focus of the IC after activation of the Operations Officer?

To focus on strategic issues/planning and look at the big picture.

87

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the IC after the activation of the Operations officer?

• Review plan • Provide ongoing review of incident (Big Picture) • Select priorities • Provide direction to Ops Officer • Review org structure • Initiate section/branch as needed • Establish liaison w/ outside agencies, etc • Collect/provide info for after action review • Other duties as necessary

88

According to M.P. 201.01 Command Procedures (R. 08/10), where should he Operations officer operate?

Check for answer pages 26-28 are contradictory

89

According to M.P. 201.01 Command Procedures (R. 08/10), what is the administrative section?

Section that evaluates and manages the risk and financial requirements for the FD’s involved in the incident.

90

According to M.P. 201.01 Command Procedures (R. 08/10), what are the roles and responsibilities of the Administrative section?

• Procurement of services/supplies (coordinates w/ Logistics) • Documenting financial costs • Documenting for cost recovery • Analyzing legal risk (Haz clean up) • Serves as IC’s liaison with city officials, litigators, regulatory agencies • Serves as EOC representative in Command post • Manage investigations • Collect/provide info for after action review

91

According to M.P. 201.01A In Transit, On Deck, Company Recycle (R 06/05), what does the term “In Transit” mean?

“In Transit” is the time it takes for a company to reach their assignment area after receiving an order and varies depending on -distance b/t staging and incident -size of the incident perimeter -amount of equipment the company needs to assemble.

92

According to M.P. 201.01A In Transit, On Deck, Company Recycle (R 06/05), the IC will lose direct accountability of companies that are “In Transit.” What steps are taken to mitigate this?

-C.O. monitors the tactical channel while In Transit -CO provides radio announcement to the IC or report face to face with the Sector Officer.

93

According to M.P. 201.01A In Transit, On Deck, Company Recycle (R 06/05), what is “On Deck?”

A forward staging position located just outside the immediate hazard zone, safely distanced from the entrance of a tactical position/Sector.

94

According to M.P. 201.01A In Transit, On Deck, Company Recycle (R 06/05), what is “Recycling?”

A timely and efficient means of air replacement and re-hydration of companies while maintaining their sector assignment. If conditions permit, a companies work cycle could be up to 2-3 air cylinders. CO should forecast the amount of time they will be working in a Sector and bring extra cylinders in case a utility truck is not available in their sector.

95

According to M.P. 201.02 Emergency Operations Center (R 09/96), when is the E.O.C. activated?

The EOC, which is the citys coordination center for emergency services during any major emergency effecting the city, is activated when ordered by the mayor, city manager, or one of their designated representatives. It provides a central location of authority and information and allows for face to face coordination among personnel who must make emergency decisions.

96

According to M.P. 201.02 Emergency Operations Center (R 09/96), dispatch and deployment will continue to operate in a normal manner but will take what special action?

They will assign a strategy officer to assist the communications deputy chief and to act as a direct liaison and communications link to the EOC.

97

According to M.P. 201.02 Emergency Operations Center (R 09/96), how many personnel are required to operate the Fire department position at the EOC?

The Fire Chief or his designee (as member of the policy advisory group) will need to report as well as two additional personnel.

98

According to M.P. 201.02 Emergency Operations Center (R 09/96), what are the EOC log sheets responsible for?

They are used to keep a record of all major decisions including time, decision, and who made the decision.

99

According to M.P. 201.02A Emergency Operations Plan (R 06/85), what are the categories of situations that would cause the activation of the FDEOC?

-one major incident -two or more working incidents causing high demand of resources -numerous simultaneous incidents -fire chief or designee activates

100

According to M.P. 201.02A Emergency Operations Plan (R 06/85), when is condition 3 implemented?

Alarm headquarters will go to a condition 3 status for 5 alarm fires or when greater than 70% of engine companies are out of service for extended periods of time (more than 15 minutes).

101

According to M.P. 201.02A Emergency Operations Plan (R 06/85), who will be recalled to work first?

Those personnel of the shift last relieved prior to the incident. Initial recall will be “position for position.” Recall should start with personnel assigned to stations near the incident.

102

According to M.P. 201.02B Emergency Power Outage (R 09/01), what is a Local Outage?

It is the first of three types of power outages. It involves wires or poles down, pole fires, or transformer problems which usually will affect a local area.

103

According to M.P. 201.02B Emergency Power Outage (R 09/01), what is a feeder outage?

It is the second of three types of power outages. It involves damage or problems at one of the substations or major distribution lines. They will normally cause a large area to be without power.

104

According to M.P. 201.02B Emergency Power Outage (R 09/01), what is a rolling blackout?

It is the third type of power outage. This occurs when the power company discontinues electricity to circuits to reduce power consumption and allow the company to reroute power to compensate for the outage. It should last only 20-30 minutes.

105

According to M.P. 201.02B Emergency Power Outage (R 09/01), when and by who is the EPO Plan implemented?

It can be implemented when the heat stress factor (temp and humidity) exceeds 105 or extremely cold temps below 34 degrees. It may be initiated at the discretion of the -Shift commander or On duty deputy -the deployment services captain/supervisor -or any senior staff or command officer.

106

According to M.P. 201.02B Emergency Power Outage (R 09/01), what is the aim of the EPO plan?

To check and secure the welfare of those customers in the outage area that may be at high risk due to age, health/impairments or immobility.

107

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what is the objective of IRIC/RIC?

The objective of IRIC/RIC is to have a fully equipped rescue team onsite, in a ready state, to immediately react and respond to rescue firefighters.

108

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), when will IRIC/RIC be established?

-any time firefighters are on air inside a structure -any time command deems it necessary

109

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what is IRIC?

IRIC is a temporary two person RIC assigned at the outset of an incident to allow teams to enter an IDLH or potential IDLH atmosphere. -The primary IRIC member is solely responsible for tracking interior personnel (location) and requires an attack line, radio, PPE, and SCBA. -The secondary IRIC is permitted to take on another role such as SO or equipment operator. Note: IRIC can be used when a mobile command mode is utilized by the first arriving company officer making an interior attack on a working fire with a nozzle person.

110

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what are the standard exceptions to the IRIC requirement at structure fires?

1. When there is a reported or suspected life hazard where immediate action could prevent the loss of life. 2. When the fire is in an incipient stage that could be controlled by a portable fire extinguisher.

111

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what respective resources will be dispatched for RIC for working 3 and 1, working first alarms, and additional alarms?

-working 3 and 1 will have one RIC engine and one RIC rescue -working first alarms will have 2 RIC engines, one RIC ladder, one RIC rescue and one RIC BC -additional alarms will receive an additional 2 engines, 1 ladder and 1 RIC rescue.

112

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what options does command have for the use of RIC companies?

1. to address visible hazards 2. to identify critical factors and apply the appropriate Risk Management Profile 3. assign the company to RIC duties and designate Rescue Sector/Branch 4. If assigned to anything other than RIC duties, Command should request additional companies as RIC units. 5. Cancel the company en route after the declaration of fire under control and PARS have been obtained from all crews. 6. Assign other duties, such as relief for working crews, overhaul duties, etc.

113

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what are the RIC/Rescue Sector responsibilities?

-monitor the tactical radio channel en route -initiate tactical worksheet (location/position of apparatus and interior crews) -utilize standard staging procedures

114

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), what are the RIC/rescue sector functions?

-monitor tactical radio channel -retrieve RIC bag and TIC -recon hot zone -request additional resources -provide additional means of egress for roof operations or companies operating above the ground floor -remove security bars/devices -coordinate opening of doors/windows -illuminate entrance and exits -position target exit device -confirm utilities are secure -develop and discuss the search plan -develop and discuss the rescue plan -notify command (CAN report) RIC/Rescue Sector “ready”

115

According to M.P. 201.04 IRIC, RIC/Rescue Sector (R 03/03), how will RIC be addressed in high-rise fires?

RIC’s will be assigned to standby positions in the Resource Sector Location, stairwell, or other appropriate location(s). A secondary standby location may be in the Lobby Sector location. RIC company must take RIC bag, TIC and appropriate tools to the Resource or Lobby Sector and standby.

116

According to M.P. 201.03 Accountability (R 03/09), what is the purpose of accountability?

To account for all firefighters operating in the hot zone (any area that requires the use of SCBA).

117

According to M.P. 201.03 Accountability (R 03/09), how is accountability addressed on the strategic or Command level?

Crews and/or Sectors/Divisions/Groups are tracked on a tactical worksheet by location and function. Command must also consider air supply when making assignments and obtain PARs.

118

According to M.P. 201.03 Accountability (R 03/09), how is accountability addressed on the tactical or sector officer level?

Accountability is addressed at the tactical level by the SO tracking crews assigned to their sector by location and function and by being in the assigned area to maintain close supervision. They also obtain PARs.

119

According to M.P. 201.03 Accountability (R 03/09), how is accountability addressed on the task or company officer level?

-CO must know where each firefighter is and what he is doing. -Maintain a current PASSPORT and MCT Roster -Ensure all firefighters have proper helmet ID tags -Obtain PAR on crew and monitor crews exit air supply -Be sure PASSPORT is delivered to accountability location prior to and upon exit of hot zone.

120

According to M.P. 201.03 Accountability (R 03/09), how is accountability addressed by the engineer?

-Engineer is accountability officer for crews that take handlines from his apparatus -collects PASSPORTS from crews entering hot zone -Places PASSPORT on discharge gate and hoseline ID tags on each hoseline

121

According to M.P. 201.03 Accountability (R 03/09), how is accountability addressed by each firefighter?

-proper helmet id -nametag on PASSPORT and in roster -stay with crew at all times -maintain awareness of exit air supply

122

According to M.P. 201.03 Accountability (R 03/09), how is accountability maintained by each crew?

-no freelancing -remain intact (min crew is 2 or more) -each member must have radio -crews entering hot zone must have supervisor -go in together, stay together, come out together -close supervision by CO for reduced visibility and increased risk -entire crew exits if scba, radio, or any equipment that could compromise safety fails while in the hot zone.

123

According to M.P. 201.03 Accountability (R 03/09), what is the accountability equipment?

-PASSPORT with pouch -small company id tag (kept in a pocket on the back of the passport pouch and is used to replace the passport at the pump panel in the event that accountability is tracked closer to the building by a sector/division/group) -helmet ID stickers -hose ID tag

124

According to M.P. 201.03 Accountability (R 03/09), who is responsible for the passport and MCT roster accuracy?

The CO. Only those members entering the hot zone should be included on the PASSPORT.

125

According to M.P. 201.03 Accountability (R 03/09), when will the passport system be implemented?

On any incident requiring the use of an SCBA.

126

According to M.P. 201.03 Accountability (R 03/09), when is accountability addressed in the on-scene report?

It will be included in the follow-up report. The Accountability unit identification and geographic location, north, south, east, or west will be announced. As staged units are assigned, it will include their respective accountability unit identification and geographic location.

127

According to M.P. 201.03 Accountability (R 03/09), who is the accountability officer for companies deploying handlines?

The engineer from the apparatus that the handlines were deployed from.

128

According to M.P. 201.03 Accountability (R 03/09), what actions do ladder crews take to participate in the passport system?

They will leave their PASSPORT on the apparatus dash when going to the roof. When going to the interior of the structure, each ladder crew will deliver their PASSPORT to the engine closest to their point of entry.

129

According to M.P. 201.03 Accountability (R 03/09), who is responsible for retrieving passports after exiting the hot zone?

The CO and engineer/accountability officer. If crews come out of the structure in a different location they must immediately notify the accountability officer.

130

According to M.P. 201.03 Accountability (R 03/09), when is it acceptable to terminate accountability?

Following a report of “Fire Under Control” at which time a PAR for all crews must be obtained. Command may choose to extend the use of the PASSPORT system based on a risk management assessment.

131

According to M.P. 201.03 Accountability (R 03/09), what is a PAR?

A personal accountability report is a confirmation that all members are accounted for and have an adequate exit air supply. For SOs, it is an accounting for all crewmembers of all companies assigned to them. Reports of PAR should be conducted face to face whenever possible within the sector/division/group.

132

According to M.P. 201.03 Accountability (R 03/09), when is a PAR required?

-any report of a missing or trapped firefighter. -any change from offensive to defensive -any sudden hazardous event at the incident (flashover, backdraft, collapse, may day, etc.) -as companies report all clear -as companies report under control -at every 30 min of elapsed time -any time command feels it is necessary

133

According to M.P. 201.03 Accountability (R 03/09), how is accountability maintained in a high rise?

All crews reporting to the building will deliver their PASSPORTS to the building lobby. Crews will leave their PASSPORTS in the fire control room with fire personnel if lobby sector has not been established. The hoseline ID tag will be taken by each crew to mark their hoseline in the stairwell at the standpipe.

134

According to M.P. 201.03 Accountability (R 03/09), as BC’s are assigned to manage Sectors/Divisions/Groups, who assumes safety sector/division/group for that S/D/G including accountability?

The FIT.

135

According to M.P. 201.04A Rescue – Lost Fire Fighters Command Responsibilities (R 08/02), if a Company Officer has a lost firefighter or cannot complete an accountability report, what must command assume?

Command and sector officers must assume the missing firefighter is lost in the building until he firefighter can be accounted for.

136

According to M.P. 201.04A Rescue – Lost Fire Fighters Command Responsibilities (R 08/02), what is the term “May-Day” reserved for?

The term Mayday is reserved to report a lost or trapped firefighter. The term emergency traffic will be used to report other emergencies.

137

According to M.P. 201.04A Rescue – Lost Fire Fighters Command Responsibilities (R 08/02), what 3 situations will typically generate a “May-Day?"

-mayday by the member who is lost, trapped, or in a trouble -mayday by the CO, SO, or other member who cannot account for an assigned firefighter operating in the hazard zone. (typically following a PAR report) -mayday by a member who witnesses or has confirmed that a firefighter is lost or in trouble.

138

According to M.P. 201.04A Rescue – Lost Fire Fighters Command Responsibilities (R 08/02), following the report of a missing or trapped firefighter, what 5 actions must command initiate very rapidly?

-Emergency traffic: announce to all units of lost ff -Change the plan to a high priority rescue effort -immediately request additional alarms -Accountability: request PAR on all operating units -Commit the rescue sector/branch

139

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is the definition of an “incident?’

Any emergency that threatens life, safety, or property.

140

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is the incident commander?

Position within the Incident Command System (ICS) that is in charge of incident management and has overall responsibility for the safety of responders working at an emergency scene. That responsibility cannot be delegated.

141

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is a support officer?

A position in the ICS that supports the IC and that functions as the Incident Safety Officer in ISOS until command van operations are commenced and a safety officer is assigned.

142

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is a sector officer?

Position within the ICS that is assigned to a geographical area or particular function and manages units assigned to these areas during an incident.

143

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is a FIT?

Field Incident Technician. A CO assigned to work with a command officer. This position is often assigned the Support officer/ISO or AISO role during incidents.

144

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is Safety Officer/Incident Safety Officer?

A member of the command staff responsible for monitoring and assessing safety hazards or unsafe situations and for developing measures for ensuring personnel safety.

145

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is AISO?

Assistant Incident safety Officer. An individual appointed or assigned at an incident scene by the incident commander to assist the ISO in the performance of ISO functions.

146

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is IRIC?

Initial Rapid Intervention Crew. Temporary 2 person team assigned at the outset of a working fire to allow a 2 person team to enter the structure to perform primary search and rescue when information indicates a potential life hazard situation that can be resolved by rapid search and rescue.

147

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is RIC?

Rapid Intervention Crew. 4 person crew fully equipped on site, in a ready state, to immediately react and respond to rescue firefighters.

148

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is the Incident Safety Plan?

Hazard control strategies developed by the ISO to address the Incident action plan and the type of incident encountered.

149

According to M.P. 201.05A Incident Safety Officer System (R 05/11), when will the incident safety system be implemented?

An incident safety system will be implemented every time the PFD responds to an incident beginning with the arrival of the first unit and the initial size up and ending with the termination of the incident.

150

According to M.P. 201.05A Incident Safety Officer System (R 05/11), after arrival of the first BC and transfer of command, who assumes the role of the ISO if the BC does not have a FIT?

The BC becomes both command and the ISO until a support officer/ISO is assigned.

151

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what are the roles and responsibilities of the support officer?

-Define, evaluate, and recommend changes to the IAP. -Provide direction relating to tactical priorities and specific CFF’s. -Become ISO. -Evaluate the need for additional resources. -Assign logistics responsibilities. -Assist with the tactical worksheet for control and accountability. -evaluate the fireground organization and span of control. -other duties as necessary.

152

According to M.P. 201.05A Incident Safety Officer System (R 05/11), it is the responsibility of the IC to perform the Functions of Command to achieve the tactical objectives. What are they?

1. Assume and announce command. 2. Evaluate the situation/size up. 3. Initiate, maintain, control effective incident communications. 4. Identify the incident strategy, develop an IAP and assign companies consistent with plans and SOP’s. 5. Provide and manage a steady, adequate, and timely stream of appropriate resources. 6. Develop an effective incident organization using sectors/divisions/groups. 7. Review and revise strategy to keep the IAP current. 8. Provide for the continuity, transfer, and termination of command.

153

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is “on Deck?”

A forward staging position located just outside the immediate hazard zone, safely distanced from the entrance of a tactical position/Sector. Most likely assignments are… -reinforce a position within an assigned sector -crew relief within an assigned sector -any other tactical position assigned by the IC -RIC

154

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what is the most important reason to assign companies to on deck positions?

So that they have the ability to respond quickly to a MayDay situation.

155

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what role does C957 north and South or BC152 fill on all first alarm or greater incidents?

Mobile AISO when assigned by the IC. If C957 feels there is a need to enter the Hot Zone they must team up with another C957 and communicate their plan with the IC and await approval. Additionally C957 may be assigned, -utilities -work with RP of commercial structure/apartment -isolate know hazards -follow up with defined hazards (lines down) -work with utility companies.

156

According to M.P. 201.05A Incident Safety Officer System (R 05/11), when transitioning to the command van, who becomes the command team?

The IC and support officer/FIT retain their positions and join the senior advisor to become the command team. When an ISO qualified person arrives, the senior advisor may assign him ISO to take over for the FIT. An ISO (termed “Safety” on the tactical channel) enables command to set up a tactical safety channel that can communicate location, accountability, resource needs and sector safety concerns to the command team without using valuable radio time from the tactical channel.

157

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what are the functions of an ISO?

-incident recon -assess the risk/benefit of operations -communicate and report safety issues to command -intervene as necessary

158

According to M.P. 201.05A Incident Safety Officer System (R 05/11), what three approaches do safety officers utilize to intervene?

1) life threatening conditions: immediately stop the actions; use of emergency traffic for critical alerts 2) non life threatening conditions: one on one approach with firefighters, CO’s and SO’s to correct safety problems. Does not affect incident strategy. Most frequently used. 3) on going incident planning: command provides safety sector with an overview of IAP and details.

159

According to M.P. 201.05A Incident Safety Officer System (R 05/11), how is safety integrated at every incident?

Safety is integrated in the strategic decision making process of looking at critical fireground factors and applying the risk management profile to choose an appropriate strategy and develop an IAP. This is the beginning of the Incident Safety system.