23. Communication & Problem Solving Flashcards Preview

Texas Basic Peace Officer > 23. Communication & Problem Solving > Flashcards

Flashcards in 23. Communication & Problem Solving Deck (22):
0

How to facilitate effective communication:

*Arranging the environment for effective communication
*Positioning for effectiveness and safety
*Posturing fir effect and control

1

________ means eliminating anything that might distract you or the person whom you are supervising or with whom you are interacting.

Arranging

2

The first sub-skill of arranging is __________.

*eliminating distractions

3

__________ can enhance your work environment in order to manage more effectively.

Adding attractors

4

________ means placing your body so you are able to observe, listen or perform some physical act.

Postioning

5

The first sub-skill of positioning is ________.

distancing

6

__________ allows you to use the least effort to see the important non-verbal clues and keeps you from being distracted by other activities in the immediate area.

Facing squarely

7

The third sub-skill of positioning is __________.

looking dircetly

8

The first sub-skill of posturing us _________.

standing and sitting erect

9

The second sub-skill of posturing is ________.

eliminating distracting behaviors

10

The third sub-skill of posturing is _________.

inclining forward slightly

11

The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.

Critical thinking

12

Policing philosophy that promotes and supports organizational strategies ti address the causes and reduce the fear of crime and social disorder through problem-solving tactics and community-police partnerships.

Community policing

13

The essential aspects of critical thinking are:

*Dispositions
*Criteria
*Argument
*Reasoning
*Point of View
*Procedures for Applying Criteria

14

*person fails to observe and use all relevant facts of a problem
*person fails to approach the problem in a systematic step-by-step manner, making leaps in logic and jumping to conclusions without checking them
*person fails to spell out relationships fully
*person is sloppy and inaccurate in collecting information and carrying out mental activities

Four typical reasons for errors in reasoning

15

Methods of good problem solvers:

*positive attitude
*concern for accuracy
*breaking the problem into parts
*avoiding guessing
*activeness in problem solving

16

What are the four steps of the SARA model?

*Scanning
*Analysis
*Response
*Assessment

17

What are the three elements of the crime triangle?

*offender
*victim
*location

18

Aspects of problem-oriented policing agencies:

*Focus on problems of concern to the public
*Zero in on effectiveness as the primary concern
*Be proactive
*Be committed to systematic inquiry as first step in solving substantive problems
*Encourage use of rigorous methods in making inquires
*Make full use of the data in police files and the experience of police personnel
*Group like incidents together so that they can be addressed as a common problem
*Avoid using overly broad labels in grouping
*Encourage a broad and uninhibited search fir solutions
*Acknowledge the limits of the criminal justice system as a response to problems
*Identify multiple interests in any one problem and weigh them when analyzing the value of different responses
*Be committed to taking some risks in responding to problems

19

__% of an officer's duties involve verbal skills.

97

20

Only about _% of contacts require physical force.

3

21

_% of the time a message is received due to content.
_% of the time a message is received due to voice
_% of the time a message is received due to non-verbals (body language).

*7
*33
*60