Flashcards in 23. Communication & Problem Solving Deck (22):
How to facilitate effective communication:
*Arranging the environment for effective communication
*Positioning for effectiveness and safety
*Posturing fir effect and control
________ means eliminating anything that might distract you or the person whom you are supervising or with whom you are interacting.
The first sub-skill of arranging is __________.
__________ can enhance your work environment in order to manage more effectively.
________ means placing your body so you are able to observe, listen or perform some physical act.
The first sub-skill of positioning is ________.
__________ allows you to use the least effort to see the important non-verbal clues and keeps you from being distracted by other activities in the immediate area.
The third sub-skill of positioning is __________.
The first sub-skill of posturing us _________.
standing and sitting erect
The second sub-skill of posturing is ________.
eliminating distracting behaviors
The third sub-skill of posturing is _________.
inclining forward slightly
The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.
Policing philosophy that promotes and supports organizational strategies ti address the causes and reduce the fear of crime and social disorder through problem-solving tactics and community-police partnerships.
The essential aspects of critical thinking are:
*Point of View
*Procedures for Applying Criteria
*person fails to observe and use all relevant facts of a problem
*person fails to approach the problem in a systematic step-by-step manner, making leaps in logic and jumping to conclusions without checking them
*person fails to spell out relationships fully
*person is sloppy and inaccurate in collecting information and carrying out mental activities
Four typical reasons for errors in reasoning
Methods of good problem solvers:
*concern for accuracy
*breaking the problem into parts
*activeness in problem solving
What are the four steps of the SARA model?
What are the three elements of the crime triangle?
Aspects of problem-oriented policing agencies:
*Focus on problems of concern to the public
*Zero in on effectiveness as the primary concern
*Be committed to systematic inquiry as first step in solving substantive problems
*Encourage use of rigorous methods in making inquires
*Make full use of the data in police files and the experience of police personnel
*Group like incidents together so that they can be addressed as a common problem
*Avoid using overly broad labels in grouping
*Encourage a broad and uninhibited search fir solutions
*Acknowledge the limits of the criminal justice system as a response to problems
*Identify multiple interests in any one problem and weigh them when analyzing the value of different responses
*Be committed to taking some risks in responding to problems
__% of an officer's duties involve verbal skills.
Only about _% of contacts require physical force.