Flashcards in 3-5 (2) Deck (9)
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1
Q
Conflict
A
Problems between two or more individuals that is a means for negotiation
2
Q
Systems approach
A
Diagnose the conflict and appropriate negotiation styles
3
Q
System thinking
A
Examining different parts and understanding of conflict
4
Q
Negotiation styles
A
Collaboration, avoiding, competitive , compromise
5
Q
Collaboration
A
Working together to satisfy both parties needs and mutual goals
6
Q
Avoiding
A
Retaining or withdrawing, walking away when emotions are high or relationship is more important
7
Q
Competitive
A
Trying to win, used in emergency’s. Used when relationships are not important
8
Q
Compromise
A
Giving in / giving up
9
Q
Creativity
A
Linked to openness, see multiple views, skill in negotiation