3-5 (2) Flashcards Preview

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Flashcards in 3-5 (2) Deck (9)
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1
Q

Conflict

A

Problems between two or more individuals that is a means for negotiation

2
Q

Systems approach

A

Diagnose the conflict and appropriate negotiation styles

3
Q

System thinking

A

Examining different parts and understanding of conflict

4
Q

Negotiation styles

A

Collaboration, avoiding, competitive , compromise

5
Q

Collaboration

A

Working together to satisfy both parties needs and mutual goals

6
Q

Avoiding

A

Retaining or withdrawing, walking away when emotions are high or relationship is more important

7
Q

Competitive

A

Trying to win, used in emergency’s. Used when relationships are not important

8
Q

Compromise

A

Giving in / giving up

9
Q

Creativity

A

Linked to openness, see multiple views, skill in negotiation