4 - Human factors

Question 1

Define non-technical skills.

Answer 1

General cognitive and social skills that allow HCP to monitor situations, make decisions, lead, communicate and coordinate actions within a team, to achieve high levels of safety and efficiency

Question 2

What is SEA?

Answer 2

• significant event analysis
• used when an event occurs and requires reflection

Question 3

What is PAcE analysis?

Answer 3

• people
• activity
• environment

Question 4

How do people affect an event? (7)

Answer 4

• patient factors
• practitioner factors
• social and personality issues
• physical and psychological characteristics
• skills
• knowledge
• education and training

Question 5

How does activity affect an event?

Answer 5

• task demands and complexity
• technology and equipment usability and availability
• decision making
• attention levels
• interruptions and distractions

Question 6

What is the GDC stance on teams?

Answer 6

A good team will have
- good leadership
- different roles and responsibilities which are understood by all
- clear and shared aims
- work together effectively

Question 7

What is the GDC policy on speaking up?

Answer 7

As a team member you have the responsibility to raise any concern you have that patients are at risk due to
- your own health, behaviour or professional performance
- the health, behaviour or professional performance of an employer or colleague
- aspect of clinical environment
- action you have been asked to carry out that you believe conflicts with your duty to put the patients interest first

Question 8

What is the GDC policy on management and leadership?

Answer 8

• direct and coordinate team, encourage to work together and assess performance and assign tasks
• plan and organise procedures and tasks as well as technologies
• monitor the whole team and keep communication open