4.1 communication skills Flashcards
1
Q
what are the interpersonal skills
A
Eye contact
Body language
2
Q
what are the three different questioning techniques?
A
Open
Closed
Probing
3
Q
what are the three different ways of verbal communicating?
A
Meetings
Telephone
Group discussions
4
Q
what are the 4 different examples of written communication?
A
Report
Letter
Social networking
5
Q
what are the four different appropriate uses of language?
A
Formal
Informal
Technical – a form of communication that includes technology-specific language
Non technical - a form of communication that is free from jargon and which a non-technical person could easily understand
