8. IT Business Value & the Realization of Benefits

Question 1

Complementary investments?

Answer 1

Er en nøgle til værdi da IT kan hjælpe new business processes eller work practices.

Question 2

Hvad er complementaries?

Answer 2

Leavitts diamant, så er det de andre tre end teknologi; struktur, opgaver og mennesker.

Question 3

Model for IT Business Value

Answer 3

Shang & Seddon 2002:
1) IS investments og NON-IS investments
2) Context/environmental factors (firm, industry, country) 3) Lag effects
= Performance (productivity, market performance, accounting performance)

Question 4

Benefits realization?

Answer 4

The process of organising and managing such that the potential benefits arising from the use of IT are actually realised.

Question 5

Fire kompentencer i benefits realization:

Answer 5

Benefits planning competence, benefits delivery competence, benefits exploitation competence, benefits review competence (secondary route)

Question 6

Benefits planning?

Answer 6

Effektivt identificere de planlagte outcomes af en ISD og hvordan de opnås.

Question 7

Benefits delivery?

Answer 7

Design og execute programmet for den organisatoriske forandring der er nødvendig for at opnå alle mål sat i benefits planning.

Question 8

Benefits review?

Answer 8

Asses successen af projektet ift. potential benefits, delivered benefits og identifikation af hvordan flere benefits kan opnås.

Question 9

Benefits exploitation?

Answer 9

Bruge en portfolio of practives for at realisere mulig benefits fra information, applikationer og IT services over deres driftmæssige liv.

Question 10

SCRUM og benefits realization?

Answer 10

Man kunne ændre i rollerne - udenfor teamet kan der være en benefits owner. Inde i teamet kan der change agents der arbejder på at implementere de organitoriske ændringer nødvendigt.