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RICS Core > Actual Writing > Flashcards

Actual Writing Flashcards

1
Q

What is the RICS New Rules of Conduct for Members

A
  • Acting within your competence.
  • Provide a high quality of service.
  • Treat others with respectful
  • Take responsibility for your actions and act in the interest of the public
  • Act honestly, with integrity and comply with professional obligations.
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2
Q

What is the RICS New Rules of Conduct for Members

A

P roportionality
A ccountability
C onsistency
T ransparity
T argeting

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3
Q

What is Stace’s Ethical Trading Policy?

A
  • Employees, Equal opportunity for development.
  • Customers, high quality of service encouraging personal contact sustaining relationships.
  • Compliance with Human Rights Act, and Modern Slavery Acft 2025
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4
Q

How do you comply with Stace’s PII?

A

Scope of service is agreed by the Partners to ensure it complies with their PII.

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5
Q

What is a Non-Negligent Insurance Policy?

A
  • Protects against damage to 3rd party property not caused by negligence.
  • Provisions in JCT for 6.5.1
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6
Q

Who can advise on insurance?

A

Only people authorised by the Financial Conduct Authority.

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7
Q

Example of when a client gave you feedback?

A
  • Created a planning deliverables tracker which the client appreciated as it was a clear document detailing roles and submission dates.
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8
Q

What is included within the project brief?

A
  • Project Overview
  • Client Objectives
  • Stakeholder Matrix
  • Outline Development Programme
  • Cost and Financial Targets
  • Quality Control Strategy
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9
Q

What is Stace’s Complaints Handling Procedure?

A
  • Complaint needs to be in writing.
  • Acknowledged in 7 days
  • Formal Response from nominated person in 21 days.
  • 28 Day overall process
  • Not happy it is reviewed by the RICS Representative for 14 days.
  • Not happy, independent redress provider by the RICS Regulatory Board.
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10
Q

What is the makeup of your monthly progress report?

A
  • Executive Summary
  • Financial Overview
  • Legal
  • Design
  • Risk Register
  • H&S + CDM
  • Upcoming Actions
  • Procurement
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11
Q

How do you ensure communication success?

A

In the PEP, establish a communication strategy of how people report, share documents and who attends meetings.

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12
Q

How did you know the asbestos survey would be compliant?

A
  • I discussed with the surveyor that the reduction of meetings would still ensure a compliant survey.
  • Additional meetings were to summarise findings direct to the client which was unnecessary as the report would be comprehensive.
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13
Q

What is your negotiating style?
How do you negotiate on behalf of the client?

A
  • Principles or Competitive depending on the situation.
  • Understand targeted outcome and concessions that can be made.
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14
Q

What is the Occupational Health and Safety Act 1984?

A
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15
Q

What is the Building Safety Act 2022?

A

A new piece of legislation that places guidelines and restrictions on how High Risk Residential Buildings are constructed.

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16
Q

What is the Health and Safety at Work Act 1974?

A

Sets out general duties:
- Employers have towards employees and members of the public
- Employees have to themselves and to each other
- Certain self-employed have towards themselves and other

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17
Q

What are the client’s duties under CDM?

A
  • Appoint Contractor
  • Appoint Principal Designer
  • Provide precon info
  • Provide access to site
  • Provide sufficient time and resource
  • Notice to HSE of notifiable project
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18
Q

What is in the RICS Surveying Safely Guidance Note?

A
  • Use dynamic risk assessments
  • Risk hierarchy
  • Safe person concept
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19
Q

What is the safe person concept?

A
  • Someone that looks out for their own, colleagues and others health and safety.
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20
Q

What are dynamic risk assessments?

A
  • The notion that whilst risks can be reviewed and assessed prior to attending site, you need to take into account the ‘on the day’ risks and update accordingly.
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21
Q

What is the Risk Hierarchy?

A
  • PPE
  • Administrative
  • Engineering
  • Substitute
  • Eliminate
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22
Q

What are the RIDDOR Reporting Requirements?

A
  • Legal requirements to report
  • Deaths
  • Over 7-day injuries
  • Serious injuries
  • Dangerous Occurrences
  • Occupational Diseases
  • Gas incidents
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22
Q

What are the Principal Designer duties?

A
  • Manage and coordinate preconstruction health and safety.
  • Produce the Health and Safety File
  • Helping obtain preconstruction information
  • Identify and control foreseeable risks
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23
Q

What does RIDDOR stand for?

A
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
  • 2013
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24
Q

Cashflow Statement

A

Tracks the inflow and outflow of cash, showing a company’s financial health and operational efficiency

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25
Q

Profit and Loss Statement

A

Summarises revenues, costs, and expenses incurred during a specified period

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26
Q

Balance Sheet

A

A financial statement that reports a company’s assets, liabilities, and shareholder equity.

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27
Q

Role of the FCA?

A

Regulate the financial services industry.

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28
Q

Role of an Auditor

A

A person authorised to review and verify financial accounts and compliance with tax law.

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29
Q

How did the Dunn & Bradstreet report help with understanding a contractors finance?

A

Provides details on the maximum credit recommendation.
Shows risk of defaulting.

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30
Q

What are some of the current industry constraints?

A

Interest rates. Affecting the cost of borrowing and therefore affecting client funding repayments.

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31
Q

What are some risks that have been highlighted in the Quarterly Meetings?

A

Building Safety Act and the current timeline of responses. Told to allow 16 weeks to review a Gateway 2 submission.

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32
Q

How does a resourcing sheet help Stace?

A

Shows current capacity within the company so that resource can be redistributed.

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33
Q

How did you create the project fee resourcing sheet?

A

Used similar sized projects in terms of residential units and programme length to estimate require resource.

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34
Q

What are the three pillars of dispute resolution?

A
  • Negotiation
  • Mediation
  • Adjudication
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35
Q

What is arbitration?

A

The resolution of disputes by appointing a neutral third party to make a binding decision on a case after both parties provide evidence at a hearing.

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36
Q

What is adjudication?

A

The resolution of a dispute by the appointment of an adjudicator who will receive evidence

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37
Q

What is mediation?

A

Where a neutral third party works with the disputing parties to come to a negotiation to settle the dispute.

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38
Q

What is litigation?

A

A legal process in which a court decides the outcome of a dispute.

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39
Q

What is Expert Determination?

A

The appointment of an expert to make a non-binding decision on a dispute.

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40
Q

What is the RICS Dispute Resolution Service?

A

The RICS offers a process of determining an adjudicator, arbitrator and expert witness.

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41
Q

What is Stace’s Electronic Filing Policy?

A
  • All emails must be filed
  • Documents must be saved onto the system
  • Wetransfer account
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42
Q

What is the UK’s GDPR?

A

Following our exit from the EU this is a copy of the GDPR laws into UK law.

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43
Q

What is Stace’s Diversity and Inclusion strategy?

A
  • Blind interviews to remove unconscious bias
  • Pronouns to emails
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44
Q

What is the RICS Inclusive Employer Quality Mark?

A

Used to promote equality and diversity in the workplace through the following areas:
Leadership
Recruitment
Staff Retention
Staff Development
Staff Engagement
Continual Learning

45
Q

What is the Equality Act?

A

An act that combines all the different equality laws such as:
- Sex discrimination
- Race relations
- Disability discrimination

46
Q

What is Stace’s Equal Opportunities Policy?

A
  • Promote equality of opportunity and eliminate discrimination.
  • Learning and development opportunities
  • Disciplinary for misconduct
47
Q

CIC Essential Principles for Inclusive Environments

A

Contribute now and in the future
Take a leadership role
Do the principles from the outset
Acquire the necessary skills
Do more than just comply
Seek multiple views

48
Q

What is BREEAM

A

Sustainability assessment method for buildings, projects and masterplans against 10 criteria.

49
Q

What is WELL

A

Assessment and monitoring of building features that promote wellness against 10 criteria

50
Q

What is WiredScore

A

Assessment of digital and smart technologies within buildings.

51
Q

What is the Building Act 1984?

A

Sets a framework for the construction, alteration and maintenance of buildings.

52
Q

What does the Building Act do?

A
  • Approved Documents
  • Creates role of Approved Inspector
53
Q

What is an approved inspector?

A

A body that acts instead of the local authority building control.

54
Q

What are Approved Documents?

A

Provides guidance of how construction projects can comply with the building regulations.

55
Q

What is the Fire Safety Act 2021?

A
  • Amends Fire Safety Order 2005
  • Regular inspections of lifts
  • Regular review of evacuation plans
  • Doors / external walls with unsafe cladding comply with new standards
56
Q

What is the RIBA Plan of Work?

A

Organises the process of briefing, designing, constructing and operating projects into eight stages.

57
Q

What is the construction of Strawberry Fields?

A
  • Shallow strip foundation
  • Splash course
  • Precast concrete planks
  • Masonry brick and block work for external and internal walls
  • Vaulted timber ceilings
  • Individual ASHP’s
58
Q

What is an ASHP?

A
  • Absorb heat from the air
  • Causes refrigerant liquid to turn to gas
  • Gas compresses turning very hot
  • Heat is turned through the system by a heat exchanger to hot water tanks and radiators.
59
Q

What is a Clerk of Works?

A

Makes sure construction is completed to the agreed quality standard and specification.

60
Q

Bond

A

Taken out with a third party to provide surety against failure to meet a condition.

61
Q

Warranty

A

Provides assurance that a good or service will meet expectations.

62
Q

Collateral Warranty

A

Creates a contractual link with a party where there would not be one under the original contract.

63
Q

Parent Company Guarantee

A

Protection against the default of a subsidiary of a parent company.

64
Q

Guarantee

A

Assurance that a condition will be fulfilled.

65
Q

What is insurance?

A

Protections against risk.

66
Q

Summarise a JCT Minor Works Contract.

A

-A contract for small, simple inexpensive projects based on traditional procurements where the design is completed administered by an architect or CA.

67
Q

Summarise a JCT Intermediate Contract.

A

Works are not complex and are of a slightly larger scale where lots of trades have to come together. It is based on a traditional procurements administered by a CA

68
Q

Summarise a JCT Standard Form of Contract

A

Used for large construction projects on the traditional procurement route where detailed provisions are required.

69
Q

Summarise a JCT Design and Build Contract

A

Where the Employer will outline their requirements and then the contractor will complete the design. The employer must hire an agent to manage the contract.

70
Q

Summarise a JCT Major Project Contract

A

Used by employers involved in huge projects. Similar to the D&B contract the contractor is responsible for completing the design and it is managed by an Agent.

71
Q

How does a Non-Completion Notice enable the Client to Claim LAD’s?

A

Outlined within the Contract. Issuing a EoT automatically cancels a Non-Completion notice.
- Issue a Non-Completion Notice.
- Notice the employer may require the deduction of LAD’s.
- Notice demanding LAD’s.
- Pay less notice.

72
Q

What is RIBA Stage 0

A

Strategic Definition

73
Q

What is RIBA Stage 1

A

Preparation and Briefing

74
Q

What is RIBA Stage 2

A

Concept Design

75
Q

What is RIBA Stage 3

A

Spatial Coordination

76
Q

What is RIBA Stage 4

A

Technical Design

77
Q

What is RIBA Stage 5

A

Construction and Manufacturing

78
Q

What is RIBA Stage 6

A

Handover

79
Q

What is RIBA Stage 7

A

Use

80
Q

What is a PEP?

A

A document which sets out direction, scope, processes and procedures for the project,

81
Q

What is included within a PEP?

A
  • Project Directory
  • Roles and responsibilities
  • Reporting regime
  • Meeting regime
  • Stakeholder Communication Matrix
82
Q

Can you list some project control documents

A
  • Project Directory
  • Risk Register
  • Project Brief
  • Change Procedure
  • Invoicing and payment procedure
83
Q

How did you establish the brief with your client?

A
  • Set up a meeting
  • Understood reasoning, business drivers and key project objectives
  • This established the Strategic Brief to appoint consultants.
  • Using aid from consultants able to form the project brief.
84
Q

What lessons learnt did you get from Horn Lane / Pixham Lane?

A
  • Programme timeline to submit the application.
  • Meeting too frequently, changed weekly to fortnightly allowing consultants to progress their work.
85
Q

What sort of Project Brief items did you discuss / establish?

A
  • Risk tolerance
  • Programme targets
  • Cost target
  • Quality requirements
  • Reporting requirements
  • Meeting regime
86
Q

What is the change control process before construction?

A
  • Change is submitted to the designer
  • Establish impact updating / changing in terms of programme
  • QS determines the cost impact
  • PM presents this to the client to formalise the change.
87
Q

What is the change control process during construction?

A
  • Change Order Form needs to be completed
  • EA (D&B) completes the form describing the change.
  • Contractor determines time / cost impact.
  • Cost consultant reviews cost
  • Presented to the client and agreed
  • EA then issues an Employers Agent Instruction.
88
Q

What different strategies do you use to manage people?
What is your management style?

A

Mainly democratic, allowing everyone to have a say and input
Can be authoritative if we are pushing for a deadline.

89
Q

How do you manage your Apprentice?

A

Try and encourage her to take on more responsibility and be proactive about assigning and completing tasks identified for Stace in meeting minutes.

90
Q

How does Maslow’s Hierarchy of Needs provide motivation?

A

Motivation by helping people achieve their basic needs and motivating them towards higher goals.

91
Q

How are you responsive to peoples needs in the industry?

A
  • Try and speak regularly with people to understand struggles / issues / opportunities.
  • Active in a timely manner to support
92
Q

How did you prepare for the interior designer interviews?

A
  • Understood client requirements particularly accessibility needs
  • Prepared questions on experience
93
Q

How do you evaluate the performance of team members?

A

I assess them against their KPI’s such as sticking to deadlines and providing accurate well presented information.

94
Q

Advantages of novating the current design team

A
  • Understanding of the client requirements
  • Know history of why design decisions were made
95
Q

Disadvantages of novating the current design team

A
  • Requires good relationships and they may not be the contractors preferred team.
  • Potential conflict of interest as payment is by contractor now, not client.
96
Q

What additional measures would you have taken against the structural engineer?

A
  • Raised with their partner about their performance.
  • If not improved then look to terminate and replace.
97
Q

What is the role of a project manager?

A
  • Assist the client in developing the project brief and selecting and coordinating the project team.
  • Represent the client throughout the development process
98
Q

What is a risk register?

A
  • A document recording project risks.
  • Risks are given a probability and impact rating, before identifying management measures and the owner of that risk.
99
Q

RICS Guidance Note on Tendering Strategies

A
  • Understanding the tender process
  • Types of tendering
  • Evaluating tenders
100
Q

What is a Tender Evaluation Matrix

A

A matrix that compares
- Price
- Programme
- Experience
- Health & Safety

101
Q

How do you determine a project’s critical path?

A
  • Look at all the activities
  • Understand dependencies
  • Assess longest route of tasks that must be completed.
102
Q

How do you calculate float?

A
  • Amount of time available from one activities before it impacts another activity
103
Q

What is a risk allowance?

A

A quantative allowance set aside as a precaution for future need, linked to the risk register

104
Q

What are the principles of risk allowances?

A
  • Has to be properly calculated
  • Should be connected to the risk register
  • Should be updated as the risk is managed
105
Q

Difference between a risk allowance and a contingency.

A

Risk allowances are calculated against the risk, whereas contingency is an arbitrary percentage.

106
Q

Are you able to advise on contingency?

A

In this situation as the extent of the S278 works was unknown i advised that there could be programme implications and therefore additional preliminaries affecting cost and therefore contingency.

107
Q

How did you manage the snagging process?

A
  • Established a benchmark for the office space with client.
  • Required contractor snag beforehand.
  • Snag should be only picking up several per space, ask for it to be offered back up if not.
108
Q

How did you produce a Stakeholder Management Plan?

A
  • Worked with Planning and Communications consultant to understand who.
  • Developed a Power / Interest matrix to determine influence
  • Used the grid to determine individual stakeholder management strategy
  • Reviewed and updated.
109
Q

What is an engagement strategy?

A
  • Following Power / Interest matrix review, determined how each stakeholder should be engaged with.
  • No one method as per RICS Guidance and was reviewed.

RICS Core (15 decks)

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