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Flashcards in Admin 201 - Study Questions (Set 1) Deck (75):
1

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?

 A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS
B. ACCOUNTS TO CONTACTS
C. CONTACTS TO TICKETS
D. CONTACTS TO ACCOUNTS

B. ACCOUNTS TO CONTACTS

2

WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE? Choose 2 answers.

 A. AN EXISTING OPPORTUNITY RECORD
B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD
D. AN EXISTING LEAD RECORD

B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD
 

3

WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?
Choose 3 answers.

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.
B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.
C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS.
D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW.
E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL.

B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.

C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS.

E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL.
 

4

WHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUD
Choose 3 answers.

 A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.
C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.
D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.
E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.

B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.

E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

5

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?


A. 2000
B. 100
C. 1000
D. 200

C. 1000

6

WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?
Choose 2 answers.

A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.
B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.
C. ASSIGN USERS AND PROFILES TO A CONFIGURATION.
D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.

C. ASSIGN USERS AND PROFILES TO A CONFIGURATION.

7

WHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT?
Choose 2 answers.

 A. FILES UPLOADED TO THE DOCUMENTS TAB
B. FILES UPLOADED TO KNOWLEDGE
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES ATTACHED TO A CHATTER GROUP POST

C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES ATTACHED TO A CHATTER GROUP POST

8

WHAT ARE FEATURES OF MOBILE LITE?
Choose 3 answers.

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE
B. MOBILE LITE IS SUPPORTED FOR PARTNER PORTAL USERS.
C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.
D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.
E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER.

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE

C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.

D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.
 

9

SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?
Choose 2 answers.

 A. OPPORTUNITY UPDATE REMINDERS
B. VALIDATION RULE
C. BIG DEAL ALERTS
D. WORKFLOW FIELD UPDATESC,D

C. BIG DEAL ALERTS
D. WORKFLOW FIELD UPDATESC,D

10

WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3 answers.

 A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.
C. ALL OPPORTUNITIES - OPEN AND CLOSED
D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.

C. ALL OPPORTUNITIES - OPEN AND CLOSED

D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

11

A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?
Choose 2 answers.

A. RELATED CASE COMMENTS ARE DELETED
B. RELATED CONTACTS ARE DELETED
C. RELATED ACTIVITIES ARE DELETED
D. RELATED ACCOUNTS ARE DELETED

A. RELATED CASE COMMENTS ARE DELETED
C. RELATED ACTIVITIES ARE DELETED
 

12

IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:

A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL
B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM
C. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL
D. CREATE A SUMMARY

A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL

13

WHAT IS FOUND ON A COMPANY PROFILE?
Choose 5 answers.

A. LANGUAGE, LOCALE, AND TIME ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS

A. LANGUAGE, LOCALE, AND TIME ZONE
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARSA,C,D,E,F

14

WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY BEEN ADDED TO A TRUSTED IP RANGE?

A. YES
B. NO

B. NO

15

A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?
Choose 4 answers.

A. A SPECIFIC OBJECTS DATA
B. THE FOLDER YOU WANT IT EXPORTED TO
C. THE ORGANIZATION'S ATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANIZATION
E. REPLACE THE CARRIAGE RETURNS WITH SPACES
F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO

A. A SPECIFIC OBJECTS DATA
C. THE ORGANIZATION'S ATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANIZATION
E. REPLACE THE CARRIAGE RETURNS WITH SPACES
 

16

IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:
Choose 4 answers.

A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS - SEARCH
D. ADD MEMBER - PROFILE
E. UPDATE & ADD MEMBERS - IMPORT FILE

A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS - SEARCH
E. UPDATE & ADD MEMBERS - IMPORT FILE

17

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY WAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?

A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST
B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST
C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL
D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS
E. NO, BECAUSE THEY ARE BOTH PICK FIELDS

B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST

18

WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE?
Choose 4 answers.

A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOMER SIDEBAR COMPONENTS ON ALL PAGES
D. TRANSFER ALL OPEN OPPORTUNITIES.
E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS
F. ENABLE CHATTER

A. ENABLE COLLAPSIBLE SECTIONS

B. SHOW QUICK CREATE

C. SHOW CUSTOMER SIDEBAR COMPONENTS ON ALL PAGES

E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS
 

19

AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?

 A. TRUE
B. FALSE

B. FALSE

20

WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?
Choose 2 answers.

 A. OPPORTUNITIES, FOLLOWERS, USER FEED
B. ACCOUNTS, USER FEED, COMMENTS
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS

C. USERS, USER FEED, COMMENTS

 D. CHATTER GROUPS, MEMBERS

21

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?
Choose 4 answers.

A. CONTRACT
B. OPPORTUNITY PRODUCT
C. PRICE BOOK
D. TICKET
E. SOLUTION

A. CONTRACT
B. OPPORTUNITY PRODUCT
C. PRICE BOOK
E. SOLUTION

22

WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?

A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.
B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER AND ANYONE ABOVE IN THE ROLE HIERARCHY.
C. USERS WITH THE "MANAGE CHATTER GROUPS" PROFILE PERMISSION CAN CREATE GROUPS.
D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

23

WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?
Choose 3 answers.

A. CUSTOM OBJECTS
B. EVENTS
C. LEADS
D. CONTACTS
E. TASKS

B. EVENTS
D. CONTACTS
E. TASKS

24

AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE? 

A. YES
B. NO

A. YES

25

WHAT IS TRUE ABOUT MULTI-DAY EVENTS?
Choose 2 answers..

A. MULTI-DAY EVENTS HAVE A START AND END TIMES
B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER
C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS

A. MULTI-DAY EVENTS HAVE A START AND END TIMES
B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER

26

CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.

A. TRUE
B. FALSE

B. FALSE

27

IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?
Choose 2 answers.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN
C. THIS INFORMATION DOES NOT CONVERT OVER
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

28

WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY.
Choose 3 answers.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.
B. CHANGING FIELD LABELS
C. AUTO POPULATE FROM RELATED RECORD
D. ADDING HELP TEXT TO CERTAIN FIELDS.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.
B. CHANGING FIELD LABELS
D. ADDING HELP TEXT TO CERTAIN FIELDS.

29

WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?
Choose 2 answers.

A. SAVE
B. PRINTABLE VIEW
C. SCHEDULE FUTURE RUNS
D. SHOW/HIDE DETAILS
E. EXPORT DETAILS

A. SAVE
D. SHOW/HIDE DETAILS
 

30

WHO CAN GAIN ACCESS TO FOLDERS?
Choose 3 answers.

A. ROLES
B. ROLES & SUBORDINATES
C. ACCOUNT/ SALES TEAM MEMBERS
D. PUBLIC GROUPS

A. ROLES

B. ROLES & SUBORDINATES

D. PUBLIC GROUPS

31

WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION?
Choose 2 answers.

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER

B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED

C. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT

D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER

B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED

32

WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS?
Choose 2 answers.

A. FOLLOW FILES AND LINKS FOR A DASHBOARD.

B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.

C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.

D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.

A. FOLLOW FILES AND LINKS FOR A DASHBOARD.

B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.

33

ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A CATEGORY?

A. CREATE ON SOLUTION
B. EDIT AND DELETE ON SOLUTION
C. EDIT ON SOLUTION
D. CREATE AND EDIT ON SOLUTION
E. MANAGE CATEGORIES

E. MANAGE CATEGORIES

34

ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE?

A. API
B. UI

A. API
 

35

THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE:
Choose 2 answers.

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT

B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT

B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

36

WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?

A. PUT ON HOLD
B. REMOVED FROM THE QUEUE
C. WORKFLOW WILL FIRE ON JULY 30TH
D. WORKFLOW WILL FIRE ON JULY 23RD

B. REMOVED FROM THE QUEUE

37

WHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY)
Choose 3 answers.

A. THE OWNER OF THE RECORD

B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD

C. SYSTEM ADMINISTRATOR PROFILE

D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

A. THE OWNER OF THE RECORD

C. SYSTEM ADMINISTRATOR PROFILE

D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

38

WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO:

A. IT DOES NOT GENERATE AN ERROR MESSAGE
B. THE LEAD ASSIGNMENT CREATOR
C. THE DEFAULT LEAD CREATOR

C. THE DEFAULT LEAD CREATOR

39

A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?
Choose 2 answers.

A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCATED

B. CREATE A SHARING RULE TO RESTRICT THE ACCESS

C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE

D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE

D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

40

WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB?
Choose 3 answers.

A. FILES ATTACHED TO A CHATTER GROUP POST

B. FILES IN CONTENT WORKSPACES

C. FILES ATTACHED TO A CHATTER PROFILE POST

D. FILES UPLOADED TO THE DOCUMENTS TAB

E. FILES UPLOADED TO THE SOLUTIONS TAB

A. FILES ATTACHED TO A CHATTER GROUP POST

C. FILES ATTACHED TO A CHATTER PROFILE POST

D. FILES UPLOADED TO THE DOCUMENTS TAB

41

A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY PERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?
Choose 2 answers.

A. MASS DELETE WITH THE MASS DELETE WIZARD

B. DELETE THE RECORDS WITH THE IMPORT WIZARD

C. DELETE THE RECORDS WITH THE DATA LOADER

D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN

A. MASS DELETE WITH THE MASS DELETE WIZARD

C. DELETE THE RECORDS WITH THE DATA LOADER
 

42

WHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?

A. PURCHASE UNLIMITED EDITION LICENSES

B. REQUEST A FEATURE LICENSE FROM SALESFORCE.COM

C. ENABLE CUSTOMIZABLE FORECASTING

D. ENABLE MULTIPLE CURRENCIES

D. ENABLE MULTIPLE CURRENCIES

43

WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?

A. 65000
B. 2000
C. 3000
D. 1000

B. 2000
 

44

CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?
Choose 2 answers.

A. SAVING A RECORD

B. MASS EXPORTING DATA

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME

D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME

D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

45

IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO THAT OBJECT?

A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT

A. PROFILE

46

WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE?

A. WHETHER OR NOT THE FIELD IS REQUIRED

B. AN ERROR MESSAGE

C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS

D. WHETHER OR NOT THE RECORD GETS DELETED

B. AN ERROR MESSAGE

47

WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?
Choose 3 answers.

A. PROFILE-BASED IP RESTRICTIONS

B. ORGANIZATION-WIDE IP RESTRICTIONS

C. PROFILE-BASED LOGIN HOUR RESTRICTIONS

D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS

A. PROFILE-BASED IP RESTRICTIONS

B. ORGANIZATION-WIDE IP RESTRICTIONS

C. PROFILE-BASED LOGIN HOUR RESTRICTIONS
 

48

A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?
Choose 3 answers.

A. IF THE FIELD IS USED IN A VALIDATION RULE

B. IF THE FIELD IS REFERENCED IN A REPORT TYPE

C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE

D. IF THE FIELD IS USED IN A FORMULA FIELD

A. IF THE FIELD IS USED IN A VALIDATION RULE

C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE

D. IF THE FIELD IS USED IN A FORMULA FIELD

49

WHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?

A. MARKETING USER
B. SALES USER
C. CONTRACT MANAGER
D. SOLUTION MANAGER

B. SALES USER

50

WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE?

A. YES
B. NO

A. YES

51

ON LEAD CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?

A. ACCOUNT
B. CONTACTS
C. CASE
D. OPPORTUNITY

C. CASE
 

52

DASHBOARDS CAN BE CREATED BY USING STANDARD REPORTS AS SOURCE REPORTS?

A. TRUE
B. FALSE

B. FALSE

53

WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?

A. SFDC IMPORT WIZARD
B. DATA LOADER

B. DATA LOADER

54

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?

A. EMAIL TO LEAD
B. EMAIL TO CASE
C. WEB TO LEAD
D. WEB TO CASE

A. EMAIL TO LEAD
 

55

WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?

A. PROFILE
B. ROLE
C. ALIAS
D. COMMUNITY NICKNAME

B. ROLE
 

56

A USER SUCCESSFULLY LOGIN'S AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USER'S PROFILE ARE SET FROM 7:30 AM TO 3:30 PM?

A. USER IS AUTOMATICALLY LOGGED OUT

B. USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES

C. USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION

D. USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.

D. USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.

57

WHAT IS THE IMPACT ON A USER OF THE ORGANIZATION LEVEL LOCALE CHANGES?

A. THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANIZATION LEVEL LOCALE

B. THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANIZATION LOCALE OR HIS OWN LOCALE

C. NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE

D. FROM A NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALE

C. NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE
 

58

API'S ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?

A. DEVELOPER EDITION

B. PROFESSIONAL EDITION

C. ENTERPRISE EDITION

D. UNLIMITED EDITION

B. PROFESSIONAL EDITION
 

59

WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?

A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIA

B. ONLY WHEN A RECORD IS CREATED

C. EVERY TIME A RECORD IS CREATED OR EDITED

D. ALL 3 CRITERIA'S CAN BE USED

C. EVERY TIME A RECORD IS CREATED OR EDITED
 

60

WHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM ?

A. PROFILE BASED LOGIN HOURS

B. PROFILE BASED LOGIN IP RANGES

C. ORGANIZATION BASED LOGIN HOURS

D. ORGANIZATION BASED LOGIN IP RANGES

C. ORGANIZATION BASED LOGIN HOURS
 

61

FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?

A. 15
B. 30
C. 45
D. 60

A. 15
 

62

WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?

A. PAGE LAYOUT

B. VALIDATION RULE

C. ROLES & PROFILES

D. FIELD LEVEL SECURITY

A. PAGE LAYOUT
 

63

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?

A. SERVICE
B. SALES
C. CALL CENTER
D. COMMUNITY
E. MARKETING

A. SERVICE
 

64

WHICH OF THE FIELD TYPES CANNOT BE USED AS AN EXTERNAL ID?

A. TEXT FIELD
B. NUMBER FIELD
C. PICKLIST FIELD
D. EMAIL ID FIELD

C. PICKLIST FIELD

65

WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?

A. CHECKBOX
B. CUSTOM PICKLIST
C. STANDARD PICKLIST
D. MULTI SELECT PICKLIST

D. MULTI SELECT PICKLIST

66

DO VALIDATION RULES GET ENFORCED ON THE LEAD CONVERSION?

A. YES
B. NO

B. NO

67

ON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO?

A. BLANK

B. TODAY ()

C. LAST DAY OF CURRENT QUARTER

D. LAST DAY OF CURRENT MONTH

E. LAST DAY OF CURRENT YEAR

C. LAST DAY OF CURRENT QUARTER
 

68

WHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARING MODEL?

A. CUSTOMIZE APPLICATION

B. VIEW SETUP AND CONFIGURATION

C. VIEW ALL DATA

D. MODIFY ALL DATA

E. NONE OF THE ABOVE

D. MODIFY ALL DATA
 

69

CAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE?

A. YES
B. NO
C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILE

B. NO

70

QUEUES CANNOT BE CREATED ON WHICH OBJECT IN SALESFORCE.COM?

A. LEAD
B. CASE
C. ACCOUNT
D. CUSTOM OBJECT

C. ACCOUNT
 

71

WHICH OF THE FOLLOWING IS NOT A VALID BUSINESS PROCESS IN SALESFORCE.COM?

A. SALES PROCESSES
B. MARKETING PROCESS
C. LEAD PROCESSES
D. SUPPORT PROCESSES
E. SOLUTION PROCESSES

B. MARKETING PROCESS
 

72

WHAT IS THE SIGNIFICANCE OF PRIMARY MASTER - DETAIL RELATIONSHIP IN A JUNCTION OBJECT?

A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT

B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT

C. NO SUCH SIGNIFICANCE

D. BOTH A & B

D. BOTH A & B

73

CAN THE USER RECORDS BE PERMANENTLY DELETED FROM SALESFORCE.COM?

A. YES

B. NO

C. DEPENDS ON PROFILE SETTINGS OF THE ADMINISTRATOR

D. USER RECORDS CAN BE ARCHIVED SO THAT THEY ARE AVAILABLE ON REQUEST

B. NO

74

WHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD?

A. LEADS
B. ACCOUNTS
C. OPPORTUNITIES
D. SOLUTIONS

C. OPPORTUNITIES

75

SALESFORCE.COM RECORD ID'S ARE IDENTICAL IN?


A. PRODUCTION AND CONFIG ONLY SANDBOX

B. PRODUCTION AND DEVELOPER SANDBOX

C. PRODUCTION AND FULL COPY SANDBOX

D. RECORD ID'S ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENT

C. PRODUCTION AND FULL COPY SANDBOX