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Flashcards in Admin 201 - Study Questions (Set 4) Deck (75):
1

THIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY, AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.

A. LOOKUP RELATIONSHIP

B. MASTER-DATAIL RELATIONSHIP

C. MASTER-DETAIL-SUB DETAIL RELATIONSHIP

A. LOOKUP RELATIONSHIP
 

2

WHEN YOU DELETE A CONTACT, IT'S ASSOCIATED CAMPAIGN MEMBER RECORD IS DELETED AS WELL.

A. TRUE
B. FALSE

A. TRUE
 

3

DATA VALIDATION RULES ARE NOT SUPPORTED IN WHICH SALESFORCE EDITION?

A. CONTACT MANAGER
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. UNLIMITED
F. ALL EDITIONS ARE SUPPORTED

F. ALL EDITIONS ARE SUPPORTED
 

4

IDENTIFY THE TRUE STATEMENTS ABOUT THE WORKFLOW APPROVAL PROCESS?
Select all that apply

A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD

B. YOU CAN FORWARD AN EMAIL APPROVAL REQUEST TO ANOTHER EMAIL ADDRESS

C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST

D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE

E. APPROVERS CAN ONLY ACCESS AN APPROVAL PAGE FROM THE APPLICATION

A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD

C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST

D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE
 

5

PRINTABLE VIEW DOES NOT SAVE ALL THE REPORT FORMATTING.

A. TRUE
B. FALSE

B. FALSE
 

6

TIME-DEPENDENT WORKFLOW WILL NOT WORK WITH WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?

A. ONLY WHEN A RECORD IS CREATED

B. EVERY TIME A RECORD IS CREATED OR EDITED

C. EVERY KIND OF WORKFLOW EVALUATION CRITERIA

D. WHEN A RECORD IS EDITED AND IT DIDN'T PREVIOUSLY MEET THE RULE CRITERIA

B. EVERY TIME A RECORD IS CREATED OR EDITED
 

7

UP TO 25 CUSTOM LOOKUP FIELDS CAN BE DEFINED PER OBJECT.

A. TRUE
B. FALSE

A. TRUE
 

8

SPRING '11 INCLUDES A MANAGED VERSION OF CHATTER DESKTOP FOR ENTERPRISE DEPLOYMENTS, AND ADMINISTRATION CONTROLS FOR CONTROLLING ACCESS TO CHATTER DESKTOP IN YOUR ORGANIZATION.

A. TRUE
B. FALSE

A. TRUE
 

9

RECORD LOCKING PREVENTS USERS FROM EDITING A RECORD ONLY IF THEY HAVE CERTAIN FIELD-LEVEL SECURITY OR SHARING SETTINGS.

A. TRUE
B. FALSE

B. FALSE
 

10

CAN A STANDARD USER PROFILE IMPORT MEMBERS INTO A CAMPAIGN?

A. YES

B. NO

C. ONLY IF THEY HAVE "IMPORT CAMPAIGN MEMBERS" PERMISSION CHECKED

D. ONLY IF THEY HAVE "MODIFY ALL DATA" PERMISSION CHECKED

B. NO
 

11

THE RECORD OWNER IS A USER OR A QUEUE THAT HAS CONTROL OR RIGHTS TO A PARTICULAR DATA RECORD.

A. TRUE
B. FALSE

A. TRUE
 

12

STANDARD REPORTS ARE VISIBLE THROUGH THE REPORTS SEARCH.

A. TRUE
B. FALSE

B. FALSE
 

13

A SYSTEM ADMINISTRATOR CAN EDIT A PROFILE TO:
Select all that apply

A. PREVENT A USER FROM VIEWING CUSTOM TABS

B. PREVENT THE USE OF MASS EMAIL

C. DENY A USER ACCESS TO OTHER USERS LEADS

A. PREVENT A USER FROM VIEWING CUSTOM TABS

B. PREVENT THE USE OF MASS EMAIL
 

14

WHAT IS A DASHBOARD MADE OF?
Select all that apply

A. TABLES
B. SUMMARY REPORTS
C. CHARTS
D. GAUGES

A. TABLES
C. CHARTS
D. GAUGES
 

15

WHAT IS ONE ADVANTAGE OF SALESFORCE CRM?

A. COMPANIES CAN SEAMLESSLY INTEGRATE THEIR SERVERS TO SALESFORCE DATABASE FOR FASTER PERFORMANCE.

B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.

C. IN HOUSE SERVERS CAN BE ACQUIRED CHEAPER THAN NORMAL

D. NONE OF THE ABOVE

E. ALL OF THE ABOVE

B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.
 

16

MAIL MERGE IS AVAILABLE IN WHICH SALESFORCE EDITIONS?

A. ALL EXCEPT PROFESSIONAL
B. PROFESSIONAL AND ENTERPRISE
C. PROFESSIONAL, DEVELOPER AND ENTERPRISE
D. ENTERPRISE AND DEVELOPER ONLY
E. DEVELOPER, ENTERPRISE AND UNLIMITED ONLY
F. ALL EDITIONS

F. ALL EDITIONS
 

17

IF THE SYSTEM ADMINISTRATOR SET A USER TO CREATE ONLY A CERTAIN RECORD TYPE, THIS USER'S ABILITY TO VIEW OTHER RECORD TYPES IS AFFECTED.

A. TRUE
B. FALSE

B. FALSE
 

18

WHAT IS THE MAXIMUM NUMBER OF VALUES YOU CAN HAVE IN A PICKLIST?

A. 500
B. 250
C. 600
D. 1000
E. 2000

A. 500
 

19

WHEN CONVERTING A LEAD, WHAT VALUES ARE TRANSFERRED TO THE OPPORTUNITY?
Select all that apply:

A. AMOUNT = LEAD AMOUNT

B. CLOSE DATE = TODAY

C. CLOSE DATE = LAST DAY IN FISCAL QUARTER

D. STAGE = FIRST STAGE IN LIST

C. CLOSE DATE = LAST DAY IN FISCAL QUARTER

D. STAGE = FIRST STAGE IN LIST

20

WHAT IS THE MAXIMUM OF TIME TRIGGERS PER WORKFLOW RULE?

A. 5
B. 10
C. 15
D. 20
E. 25

B. 10
 

21

SALESFORCE IS WHICH OF THE FOLLOWING
Select all that apply

A. SALESFORCE AUTOMATION
B. MARKETING MANAGEMENT
C. CUSTOMER SUPPORT MANAGEMENT
D. CAMPAIGN MANAGEMENT

A. SALESFORCE AUTOMATION

B. MARKETING MANAGEMENT

C. CUSTOMER SUPPORT MANAGEMENT
 

22

WHICH OF THE FOLLOWING RELATIONSHIPS ARE CORRECT?

A. LEADS, CONTACTS, AND OPPORTUNITIES CAN BE ASSOCIATED TO ONLY ONE CAMPAIGN

B. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN

C. LEADS, OPPORTUNITIES CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, CONTACTS CAN ONLY HAVE ONE CAMPAIGN

B. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN
 

23

A WORKFLOW APPROVAL PROCESS MAY BE USED FOR ALL OF THE FOLLOWING OBJECTS EXCEPT:

A. OPPORTUNITY
B. USERS
C. ASSETS
D. CONTRACTS

B. USERS

24

WHICH OF THE FOLLOWING FEATURES IS NOT AVAILABLE IN PROFESSIONAL EDITION?

A. BIG DEAL ALERT
B. WORKFLOW
C. ACCOUNT SHARING RULES
D. MULTI-CURRENCY

B. WORKFLOW
 

25

THE FORMULA EDITOR MAY BE USED IN ALL OF THE FOLLOWING PLACES EXCEPT

A. S-CONTROL
B. FORMULA FIELD
C. DEFAULT VALUES ON STANDARD FIELDS

C. DEFAULT VALUES ON STANDARD FIELDS

26

IF YOU ARE ADDED TO A SALES TEAM WITH READ/WRITE ACCESS YOU THEN HAVE THE ABILITY TO EXTEND SHARING ON THE OPPORTUNITY TO OTHER USERS.

A. TRUE
B. FALSE

B. FALSE
 

27

A WORKFLOW RULE CAN ONLY BE TRIGGERED WHEN A RECORD IS CREATED.

A. TRUE
B. FALSE

B. FALSE

28

WHICH OF THE FOLLOWING FIELDS CANNOT BE A CONTROLLING FIELD FOR DEPENDENT PICKLISTS

A. STANDARD PICKLIST
B. CUSTOM PICKLIST
C. CUSTOM MULTI-SELECT PICKLIST
D. STANDARD CHECKBOX
E. CUSTOM CHECKBOX

C. CUSTOM MULTI-SELECT PICKLIST

29

WHEN YOU HAVE EXCEEDED YOUR GENERAL STORAGE LIMIT, YOU CAN USE YOUR COMPLIMENTARY DOCUMENT STORAGE FOR ADDITIONAL SPACE.

A. TRUE
B. FALSE

B. FALSE

30

TO MAKE A FIELD REQUIRED, WHICH OF THE FOLLOWING IS USED (PICK THE BEST POSSIBLE ANSWER)

A. PAGE LAYOUT
B. FIELD LEVEL SECURITY
C. PROFILE
D. BOTH PAGE LAYOUT AND FIELD LEVEL SECURITY

A. PAGE LAYOUT

31

WHAT TYPE OF INFORMATION CANNOT BE SHOWN WITH AN S-CONTROL DASHBOARD COMPONENT?

A. COMBINATION OF TWO OTHER DASHBOARD COMPONENTS

B. EXTERNAL FEED OF DATA

C. DATA WAREHOUSE INFORMATION

D. FLASH REPRESENTATIONS OF DATA

B. EXTERNAL FEED OF DATA

32

A NEW LIST VIEW CAN BE CREATED FROM WITHIN THE CONSOLE

A. TRUE
B. FALSE

B. FALSE

33

ALL OF THE FOLLOWING ARE DEFAULT ACCOUNT RECORD TYPES WITH CLIENT MANAGEMENT EXCEPT:

A. ACCOUNT TAB DEFAULT
B. BUSINESS ACCOUNT DEFAULT
C. PERSON ACCOUNT DEFAULT
D. PARTNER ACCOUNT DEFAULT

D. PARTNER ACCOUNT DEFAULT

34

YOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESS

A. TRUE
B. FALSE

B. FALSE

35

IF A LEAD IS CONVERTED WITHOUT A VALUE IN THE COMPANY FIELD, WHAT HAPPENS?

A. A BUSINESS ACCOUNT IS CREATED

B. A PERSON ACCOUNT IS CREATED

C. YOU WILL BE PROMPTED TO DECIDE WHETHER TO CREATE A PERSON OR A BUSINESS ACCOUNT

D. NOTHING

B. A PERSON ACCOUNT IS CREATED

36

WHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST?

A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORD

B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES

C. THE LIST CAN BE CUSTOMIZED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITY

D. NONE OF THE ABOVE

B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES

37

AN APPROVAL PROCESS BEGINS WHEN A RECORD IS:

A. CREATED
B. SAVED
C. EDITED
D. SUBMITTED FOR APPROVAL

D. SUBMITTED FOR APPROVAL

38

TIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME A RECORD IS CREATED OR EDITED

A. TRUE
B. FALSE

B. FALSE

39

WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPT

A. RECENT ITEMS

B. SIDEBAR SEARCH

C. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWN

D. CUSTOM OBJECT REPORTS

D. CUSTOM OBJECT REPORTS

40

WHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF.

A. TRUE
B. FALSE

B. FALSE

41

WHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANIZATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES?

A. SF IDEAS
B. SF CONTENT
C. SF AUTOMATION
D. SF CUSTOMER SERVICE AND SUPPORT

C. SF AUTOMATION

42

ALL OF THE FOLLOWING OBJECTS MAY HAVE A QUEUE EXCEPT

A. ACCOUNTS
B. CASES
C. LEADS
D. CUSTOM OBJECTS

A. ACCOUNTS

43

YOU CAN USE STANDARD REPORTS WHEN CREATING DASHBOARDS

A. TRUE
B. FALSE

B. FALSE

44

CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWING ACTIONS?

A. READS THE CASE

B. ADDS A RELATED COMMENT TO THE CASE

C. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD

D. EDITS THE CASE

E. ALL OF THE ABOVE

D. EDITS THE CASE
 

45

WHO CAN SELECT THE "SHARING" BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS?

A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORD

B. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHY

C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR

D. THE RECORD OWNER AND SYSTEM ADMINISTRATOR

C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR

46

WHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL AND DOCUMENTS?

A. ACCOUNTS AND CONTACTS
B. CONTENT LIBRARY
C. REAL-TIME ANALYTICS
D. PARTNER

B. CONTENT LIBRARY

47

YOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANIZATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRES THE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36 CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?

A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS

B. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM OBJECTS

C. THE INSTALLATION WILL SUCCEED

D. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTS

A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS
 

48

WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT?

A. TABULAR
B. MATRIX
C. SUMMARY
D. NONE OF THE ABOVE

A. TABULAR
 

49

YOUR ORGANIZATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONAL CURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATOR UPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOUR BRITISH-POUND-BASED OPPORTUNITY?

A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.

B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGES

C. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGE

D. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGE

A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.

50

CUSTOM LINKS CAN BE USED FOR THE FOLLOWING:

A. LAUNCHING AN EXTERNAL URL
B. RUNNING AN S CONTROL
C. RUNNING A REPORT
D. ALL OF THE ABOVE

D. ALL OF THE ABOVE
 

51

IT IS POSSIBLE TO SHARE A CUSTOM OBJECT RECORD MANUALLY.

A. TRUE
B. FALSE

A. TRUE
 

52

YOU CAN CUSTOMIZE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT.

A. TRUE
B. FALSE

B. FALSE

53

IT IS POSSIBLE TO VIEW A FORECAST BASED ON ALL OF THE FOLLOWING EXCEPT:

A. TERRITORY
B. PRODUCT FAMILY
C. DATE RANGE
D. SALES TEAM

D. SALES TEAM
 

54

WHICH OF THE FOLLOWING DOES A PROFILE CONTROL?

A. USERNAME AND PASSWORD
B. ROLE LEVEL ACCESS
C. READ, CREATE, EDIT, AND DELETE PERMISSIONS
D. SHARING RULES

C. READ, CREATE, EDIT, AND DELETE PERMISSIONS
 

55

IF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATED CONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.

A. TRUE
B. FALSE

A. TRUE

56

WHEN A MANAGER OVERRIDES A SUBORDINATE'S FORECAST, THE SUBORDINATE CAN SEE THE MANAGER'S OVERRIDE

A. TRUE
B. FALSE

A. TRUE
 

57

RELATED LISTS DISPLAY THE MANY SIDE OF A ONE-TO-MANY RELATIONSHIP

A. TRUE
B. FALSE

A. TRUE
 

58

CASE ASSIGNMENT RULES ARE BASED ON ELAPSED TIME

A. TRUE
B. FALSE

B. FALSE
 

59

WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS?
CHOOSE 2 ANSWERS

A. SHARING IS INHERITED FROM PARENT

B. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETED

C. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTING

D. LOOKUP FIELD IN CHILD IS REQUIRED

A. SHARING IS INHERITED FROM PARENT

D. LOOKUP FIELD IN CHILD IS REQUIRED
 

60

WHEN TEST DRIVING AN APPLICATION ON THE APPEXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S-CONTROL CONFIGURATIONS OF THAT APPLICATION

A. TRUE
B. FALSE

B. FALSE
 

61

VALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY IT'S ASSOCIATED WITH.

A. TRUE
B. FALSE

A. TRUE

62

AN S-CONTROL MAY BE ALL OF THE FOLLOWING EXCEPT:

A. HTML
B. XML
C. URL
D. SNIPPET

B. XML
 

63

IF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OF THAT APPLICATION.

A. TRUE
B. FALSE

B. FALSE
 

64

WHICH TYPE OF FIELD CANNOT BE UNIVERSALLY REQUIRED?

A. LOOKUP
B. TEXT
C. EMAIL
D. NUMBER

A. LOOKUP
 

65

CUSTOM WEB TAB MAY CONSIST OF ALL THE FOLLOWING EXCEPT:

A. A URL

B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME

C. AN S-CONTROL

D. AN S-CONTROL SNIPPET

B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME
 

66

CUSTOM LEAD FIELDS CAN BE MAPPED TO WHICH SETS OF OBJECTS IN SALESFORCE.COM?

A. ACCOUNT, CONTACT, OPPORTUNITY, OR CAMPAIGNS

B. ACCOUNT, CONTACT, OR OPPORTUNITY

C. ACCOUNT OR CONTACT ONLY

D. CONTACT OR OPPORTUNITY ONLY

B. ACCOUNT, CONTACT, OR OPPORTUNITY
 

67

YOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE.
Select all that apply

A. ACCOUNT
B. CONTACTS
C. CASES
D. OPPORTUNITIES

A. ACCOUNT

B. CONTACTS

D. OPPORTUNITIES
 

68

ONCE A FIELD IS HIDDEN FROM A PROFILE USING 'FIELD LEVEL SECURITY', A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THE FIELD USING THE FOLLOWING:

A. LIST VIEWS
B. REPORTS
C. SEARCH
D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL

D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL

69

IT IS POSSIBLE TO RELATE A PERSON ACCOUNT TO A CONTACT ON A BUSINESS ACCOUNT.

A. TRUE
B. FALSE

B. FALSE
 

70

YOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITY REACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?

A. BIG DEAL ALERT
B. WORKFLOW RULE
C. ESCALATION RULE ENTRY
D. ASSIGNMENT RULE ENTRY

A. BIG DEAL ALERT
 

71

HOW IS THE EXPECTED REVENUE CALCULATED FOR AN OPPORTUNITY?


A. AMOUNT MULTIPLIED BY THE TOTAL PRICE OF ALL OPPORTUNITY LINE ITEMS

B. THE SALES PRICE ON ANY LINE ITEM TIMES THE PROBABILITY OF THE OPPORTUNITY

C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY

D. AMOUNT MULTIPLIED BY THE DISCOUNT PERCENT

C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY
 

72

A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUM SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?

A. TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDS

B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS

C. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED IT

D. UPDATE THE ORG WIDE DEFAULTS TO PRIVATE

B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS
 

73

WHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS?

A. PROFILES
B. SHARING RULES
C. WEB TABS
D. PAGE LAYOUTS

A. PROFILES
 

74

WHEN CONTROLLING AND DEPENDENT FIELDS ARE AVAILABLE IN CONNECT OFFLINE...

A. YOU WILL BE ABLE TO EDIT ONE, WITH IT AUTOMATICALLY UPDATING THE OTHER

B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE

C. YOU CAN ONLY EDIT THE CONTROLLING FIELD

D. YOU CAN ONLY EDIT THE DEPENDENT FIELD

B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE
 

75

WHICH ITEMS CAN TRIGGER WORKFLOW RULES?
Choose 2 answers.

A. CHATTER POSTS
B. CUSTOM OBJECTS
C. USER RECORDS
D. CAMPAIGN MEMBERS

B. CUSTOM OBJECTS

D. CAMPAIGN MEMBERS