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Flashcards in Admin 201 - Study Questions (Set 6) Deck (75):
1

What will happen when you Mass Delete Contacts?
Choose 3 answers.

A. Contact Notes will also be deleted.

B. Accounts associated with the Contacts will be deleted.

C. All Opportunities associated with the Contacts will be deleted.

D. All Activities associated with the Contacts will be deleted.

E. All Leads associated with the Contacts will be deleted.

A. Contact Notes will also be deleted.

C. All Opportunities associated with the Contacts will be deleted.

D. All Activities associated with the Contacts will be deleted.

2

The salesforce.com import wizard will de-duplicate records based on the spelling of the account and contact name if the "overwrite existing account values" checkbox is selected. Which of the following is not a consideration when de-duplicating records using the import wizard?

A. The import wizard is NOT case sensitive (Forbes is the same as FORBES).

B. The import wizard will ignore punctuation and spaces (IBM is the same as I.B. M.).

C. The import wizard will ignore spelling. (Shop is the same as Shoppe)

D. The import wizard will ignore the following pieces from account names when matching account names: THE, CO, INC, CORP, CORPORATION, COMPANY, INCORPORATED, LTD, INTERNATIONAL, PLC, LLC, INTL, LIMITED.

C. The import wizard will ignore spelling. (Shop is the same as Shoppe)

3

What information is always found on a User Record?

A. User License, Role, Profile
B. First Name, Last Name, Alias
C. Email Address, Username, Community Nickname
D. Title, Company, Department

C. Email Address, Username, Community Nickname
 

4

Which of the following can be controlled by Profile Settings?
Choose 2 answers.

A. Which object permissions the user is granted to create, read, edit, and delete records

B. Which record types are available for the user to create, read, edit, and delete.

C. The field-level security access that the user has to view and edit specific fields. It also specify the default level of access a user has to records.

D. The hours during which and IP addresses from which the user can log in

A. Which object permissions the user is granted to create, read, edit, and delete records

D. The hours during which and IP addresses from which the user can log in
 

5

What are sources from which cases can be created?
Choose 2 answers.

A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Self-Service Portal

C. Email-to-Case

D. Self-Service Portal

6

What is not true about Folders in Salesforce CRM?

A. A folder is a place where you can store reports, dashboards, documents, or emails.

B. Folders can be public, hidden, or shared, and can be set to read-only or read/write.

C. Access to a Folder's contents is based on roles, permissions, public groups, and license types.

D. You can make a folder available to your entire organization, or make it private so that only the owner has access.

A. A folder is a place where you can store reports, dashboards, documents, or emails.
 

7

A System Administrator will have to create a Report Type for which scenario?

A. A Sales Manager would like to create a custom report on Opportunities with Quotes and Quote line items.

B. He, the Administrator would like to see a list of New Login Locations and the corresponding users logging in in those locations.

C. The Hospital Director wants a report on the Patients and their Medical Conditions.

D. A Marketing Manager would like to see a report on Accounts with Account Teams.

C. The Hospital Director wants a report on the Patients and their Medical Conditions.

8

Which validation formula ensures that users do not change the Close Date of an opportunity to a day in the past?

A. CloseDate < TODAY()

B. CloseDate > TODAY()

C. CloseDate < DATE(TODAY)

D. CloseDate > DATE(TODAY)

A. CloseDate < TODAY()

9

Which are true about standard and custom reports in Salesforce CRM?
Choose 2 answers.

A. Standard reports are not searchable in Global Search.

B. You can not save a Custom Report in a Standard Rerport Folder.

C. You can add a chart to a Standard report.

D. You can save your customizations made on a standard report to modify that same report.

A. Standard reports are not searchable in Global Search.

C. You can add a chart to a Standard report.
 

10

Which is not a step to Create Workflow Rules?

A. Select the object to which the workflow rule applies.
B. Configure the workflow rule settings and criteria.
C. Configure the workflow actions.
D. Activate the workflow rule.
E. None of the Above

E. None of the Above
 

11

Which of the following check boxes in the User record requires a corresponding Feature Licenses when checked?
Choose 2 answers.

A. Knowledge User
B. Accessibility Mode
C. Allow Forecasting
D. Force.com Flow User

A. Knowledge User

D. Force.com Flow User
 

12

Which objects may have Sharing Rules?

A. All Standard Objects only
B. Custom Objects only
C. All Standard and Custom Objects
D. All Custom Objects and Some Standard Objects
E. All Standard Objects and Some Custom Objects

D. All Custom Objects and Some Standard Objects
 

13

Custom sidebar components in the Service Cloud console allows you to view Case Milestones. What is a Case Milestone?

A. These are the stages that an Opportunity follows in the sales cycle.

B. Milestones are required steps in the support process which represents service levels to provide to each of your customers.

C. They are the stages of the support process.

D. Milestones represents the entitlement of a customer.

B. Milestones are required steps in the support process which represents service levels to provide to each of your customers.
 

14

What is not a step to schedule a report to run in the future?

A. Run the Report.

B. Click Schedule Future Runs from the dropdown on the Run Report button.

C. Select the associated Dashboard.

D. Select email recipients.

E. Specify the Running User.

C. Select the associated Dashboard.
 

15

Which type of records can be added to as campaign members?
Choose 3 answers.

A. Leads
B. Contacts
C. Financial Managers (custom object)
D. Opportunities
E. Person Accounts

A. Leads

B. Contacts

E. Person Accounts
 

16

Which fields are required when you setup a new User record?
Choose 2 answers.

A. Last Name
B. Alias
C. Community Nickname
D. Title

A. Last Name

B. Alias

17

A Standard profile that has Standard User Permissions and has the ability to manage published solutions and solution categories:

A. Solution User
B. Contract Manager
C. Solution Manager
D. Marketing User

C. Solution Manager
 

18

What are considerations when using Sharing Rules?
Choose 2 answers.

A. You can use sharing rules to grant wider access to data. You cannot restrict access below your organization-wide default levels.

B. Sharing rules apply to all new records that meet the definition of the source data set. They will also apply to existing records upon modification.

C. Sharing rules apply to both active and inactive users.

D. When you change the access levels for a sharing rule, all existing records are automatically updated to reflect the new access levels if the new access level is stricter than the old.

A. You can use sharing rules to grant wider access to data. You cannot restrict access below your organization-wide default levels.

C. Sharing rules apply to both active and inactive users.
 

19

Describe the difference between Standard and Custom Fiscal Years:

A. A Standard Fiscal Year is always based on a 12-month structure.

B. Custom Fiscal Years never starts in January.

C. Custom Fiscal Years could be longer than 12 months.

D. A Standard Fiscal Year always starts in January and ends in December of the same Year.

A. A Standard Fiscal Year is always based on a 12-month structure.

20

A company is implementing Salesforce Service Cloud Console. The System Admin is done customizing the highlights panels for all objects; creating an app for the Service Cloud console and assigning it to the 'Call Center Rep' User Profile; Setting up interaction logs and assigning them to the same profile and setting up a CTI adaptor. She also created five (5) new User Accounts and assigned them all with the 'Call Center Rep' User Profile. Upon testing, four of the users are able to use the Service Cloud Console but one fails. What restricts the other user from logging into the Service Cloud Console?

A. The affected user is assigned a Salesforce Platform User license.

B. A Service Cloud user Feature License is not assigned to the affected user.

C. The affected user is Assigned a Marketing user Feature License.

D. The user is in Accessibility Mode.

B. A Service Cloud user Feature License is not assigned to the affected user.

21

What are the components in the Page Layout?
Choose 2 answers.

A. Fields and Buttons
B. Custom Links and Related Lists
C. Custom S-Controlls and Apex Triggers

A. Fields and Buttons

B. Custom Links and Related Lists
 

22

What types of tab can you create in Salesforce CRM?
Choose 2 answers.

A. Search Engine Tabs,
B. Web Tabs,
C. Custom Object Tabs.
D. ApexScript Tabs.

B. Web Tabs,

C. Custom Object Tabs.
 

23

Select the methods to associate Leads and Contacts to a Campaign:
Choose 3 answers.

A. Add to Campaign option from Campaign History related list.

B. Mass Add Members to Campaign under Data Management.

C. Search for contacts and leads from the Manage Members page.

D. Mass Add Leads to Campaign and Mass Add Contacts to Campaign from the Campaign objects' tab.

A. Add to Campaign option from Campaign History related list.

C. Search for contacts and leads from the Manage Members page.

D. Mass Add Leads to Campaign and Mass Add Contacts to Campaign from the Campaign objects' tab.

24

A Marketing Manager added 25 leads to an active email campaign. She set the member status of these leads to Responded. However, when she viewed the campaign detail page of the same campaign, only the number of leads was increased by 25 but not the total responses. What could explain this scenario?

A. The leads did not actually respond.

B. The campaign is already closed when she added the leads.

C. The Responded value of the Campaign Member Status picklist is not set to be counted as Responded in the Advanced Setup.

D. The leads she added were already converted to opportunities.

C. The Responded value of the Campaign Member Status picklist is not set to be counted as Responded in the Advanced Setup.

25

Choose the correct statements about Custom Summary Formulas?
Choose 2 answers.

A. Custom summary formulas calculate additional totals based on the numeric fields available in the report type.

B. Formulas must be 3900 or fewer characters. You can create up to five formulas per report.

C. Formulas are reusable across multiple reports.

D. You can create Custom Summary Formulas in all report formats.

A. Custom summary formulas calculate additional totals based on the numeric fields available in the report type.

B. Formulas must be 3900 or fewer characters. You can create up to five formulas per report.

26

An Event appears on the Single-User View of your Salesforce Calendar but not on the Multi-User View. What could explain this scenario?

A. The event falls outside the business hours set in your Company Profile.

B. The event falls outside the business hours set in your Company Profile and on your Personal Information.

C. The event falls outside the business hours set on your Personal Information.

D. You have not yet invited any other user to this event.

E. None of the above.

C. The event falls outside the business hours set on your Personal Information.
 

27

John owns 20 opportunities. Whenever the Regional Sales Manager runs an opportunity report, these 20 records do not appear. If you are the System Administrator, what will you check to correct this issue?

A. Check if John's user license to see if he is not assigned a Salesforce Platform license.

B. Verify if John has a user role. -> Verify that John's user profile is assigned to the correct role - i.e. in the Regional Sales Manager's hierarchy (below the RSM)

C. Ensure that both John and the Regional sales Manager are Marketing Users.

D. Tick the 'Allow Forecasting' checkbox in that Regional Sales Manager's user record.

B. Verify if John has a user role. -> Verify that John's user profile is assigned to the correct role - i.e. in the Regional Sales Manager's hierarchy (below the RSM)

28

Which of the following are Customizable Related Lists?
Choose 3 answers.

A. Open Activities.
B. Notes & Attachments.
C. Activity History.
D. HTML Email Status.

A. Open Activities.

C. Activity History.

D. HTML Email Status.
 

29

Where do you set an External ID?

A. At the Edit Lead Custom Field Page. Tick the External ID Checkbox.

B. At the New Custom Field Page. Tick the "Unique" Checkbox..

C. At the New Lead Standard Field Page. Tick the External ID Checkbox.

D. At the Edit Lead Field Page. Tick the External ID Checkbox.

A. At the Edit Lead Custom Field Page. Tick the External ID Checkbox.

30

A System Administrator created a custom object and built a relationship between it and Accounts with the later as the Master object. If he recently enabled Person Account in the same org, which extra step needs to be done first before he can see that object in Person Account's related list?

A. Add it in the Person Account page layout.

B. Remove it from Business Account page layout then add it to Person Account page layout.

C. Build a new relationship between person account and that object then add it to Person Account page layout.

D. You can not build a relationship between Person Account and a custom object.

A. Add it in the Person Account page layout.
 

31

Choose the correct statement about Report Formats in Salesforce CRM:

A. Tabular Reports can have Charts.

B. You can create Custom Summary Formulas in Summary and Matrix Reports

C. Scatter chart can not be added in a Summary Report with two or more groupings.

D. After you add a grouping to a Tabular report you can proceed to add a chart.

B. You can create Custom Summary Formulas in Summary and Matrix Reports

32

The Sharing Setting for Contacts is "Controlled by Parent". John has a profile that has Create Permission on contacts. Which of the following is true?
Choose 2 answers.

A. If John has Read and Edit permissions only on Accounts he can only Read and Edit Contacts.

B. John will not be able to see contacts on an Account to which is not visible to him.

C. John can still create contacts under those accounts which are visible to him.

D. John can still create contacts to any accounts.

B. John will not be able to see contacts on an Account to which is not visible to him.

C. John can still create contacts under those accounts which are visible to him.

33

Who can you grant access to or remove access from your Calendar?
Choose 2 answers.

A. Roles and Subordinates
B. Roles, Superiors and Subordinates
C. Other users, Personal and Public Groups,
D. Users, Groups and Profiles

A. Roles and Subordinates

C. Other users, Personal and Public Groups,
 

34

Which is a correct statement about the Console?

A. The Console is composed of the list view, the detail view, the mini view and the search bar.

B. Administrators customize what displays on the console's list view, detail view, and mini view by configuring console layouts, related objects, and mini page layouts.

C. Users can create list views on Objects within the Console.

D. The Console tab is just like other tabs in Salesforce except that the console can display records from several different Salesforce Orgs all on one Console tab.

B. Administrators customize what displays on the console's list view, detail view, and mini view by configuring console layouts, related objects, and mini page layouts.
 

35

What are considerations when creating Charts?
Choose 2 answers.

A. You can't have more than 250 groups or 4,000 values in a chart.

B. If you lose access to a field used in a chart, another field may be used in its place. If no other fields are available, chart will not display.

C. Decimal-place precision on charts is not customizable. Numeric and currency values round to two decimal places. Percentage values round to one decimal place.

D. You can add a chart to a report that does not have any grouping.

A. You can't have more than 250 groups or 4,000 values in a chart.

C. Decimal-place precision on charts is not customizable. Numeric and currency values round to two decimal places. Percentage values round to one decimal place.
 

36

What are the capabilities of the Campaign Influence feature in Salesforce CRM?
Choose 2 answers.

A. Allows you to see the list of campaigns influencial to an opportunity.

B. Allows you to set multiple primary campaign sources to an opportunity if that opportunity comes from a lead that was a member of multiple campaign prior to conversion.

C. Allows you to manually add a campaign to the campaign influence related list.

D. Allows you to set a criteria to automatically assign multiple influential campaigns to an account.

A. Allows you to see the list of campaigns influencial to an opportunity.

C. Allows you to manually add a campaign to the campaign influence related list.
 

37

Which ones are true about Organization-Wide Defaults?
Choose 2 answers.

A. If Grant Access Using Hierarchies is deselected, users that are higher in the role or territory hierarchy don't receive automatic access to records of users below them.

B. User's access to the folder in which a document, report, or dashboard is stored does not affect the ability to view or edit the said objects.

C. You can't change the organization-wide sharing default setting for Solutions and Service Contracts.

D. When a custom object is on the detail side of a master-detail relationship with a standard object, its organization-wide default is set to Controlled by Parent by default, unless otherwise changed.

A. If Grant Access Using Hierarchies is deselected, users that are higher in the role or territory hierarchy don't receive automatic access to records of users below them.

C. You can't change the organization-wide sharing default setting for Solutions and Service Contracts.
 

38

Choose the steps that are specified correctly in your Approval Process if your organization has a two-step process for approving expenses: submitted expenses that are less than $50 are automatically approved, those over $50 must be approved by a manager, and those over $5,000 must also be approved by a Vice President:
Choose 5 answers.

A. If an expense record is submitted for approval, lock the record so that users cannot edit it and change the status to "Submitted."

B. If the amount is $50 or less, automatically approve the request.

C. If the amount is greater than $50 and the first approval request is approved, send an approval request to the direct manager.

D. If the amount is greater than $5,000 and the first approval request is approved, send an approval request to the Vice President.

E. If all approval requests are approved, change the status to "Approved" and unlock the record.

F. If any approval requests are rejected, change the status to "Rejected" and unlock the record.

A. If an expense record is submitted for approval, lock the record so that users cannot edit it and change the status to "Submitted."

B. If the amount is $50 or less, automatically approve the request.

D. If the amount is greater than $5,000 and the first approval request is approved, send an approval request to the Vice President.

E. If all approval requests are approved, change the status to "Approved" and unlock the record.

F. If any approval requests are rejected, change the status to "Rejected" and unlock the record.

39

What happens when you delete a Predefined Case Team?
Choose 2 answers.

A. You cannot retrieve deleted Predefined Case Teams from the Recycle Bin

B. The Case Team is automatically removed from all cases with which it is associated.

C. The Case Team is automatically removed from all associated Assignment Rules.

D. You can not delete a Predefined Case team.

A. You cannot retrieve deleted Predefined Case Teams from the Recycle Bin

B. The Case Team is automatically removed from all cases with which it is associated.

40

Choose the Data Management Options available in Salesforce CRM:
Choose 2 answers.

A. Mass Transfer of Activities
B. Mass Transfer Approval Requests
C. Mass Transfer Workflow Approval Processes
D. Mass Update Addresses
E. Mass Reassign Sales Teams

B. Mass Transfer Approval Requests
 
D. Mass Update Addresses

41

Workflow & Approvals Settings allows you to do which of the following?
Choose 2 answers.

A. Choose the Default Workflow User
B. Enable Workflow Approval Process
C. Set the Default Approver
D. Enable Email Approval Response

A. Choose the Default Workflow User

D. Enable Email Approval Response
 

42

Choose the correct statements about Roles and Role Hierarchy:
Choose 2 answers.

A. Every user must be assigned to a role, or their data will not display in opportunity reports, forecast roll-ups, and other displays based on roles.

B. It is always necessary to create individual roles for each title at your company, rather than define a hierarchy of roles to control access of information entered by users in lower level roles.

C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide default for Contacts is not Controlled by Parent.

D. To simplify user management in organizations with large numbers of users, you can enable delegated administrators. Delegated Administrators are automatically assigned a Cloned System Administrator Profile giving them virtually all privileges of a System Administrator over the entire Organization.

A. Every user must be assigned to a role, or their data will not display in opportunity reports, forecast roll-ups, and other displays based on roles.

C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide default for Contacts is not Controlled by Parent.
 

43

You want to setup a Case Management system so that cases with Tier 1 support in the Americas have the following statuses New, Working, Hold and Closed while their APAC counterparts have New, In Process, Verification and Closed. Which of the following will you need to have?
Choose 2 answers.

A. Two or more case Page Layouts.
B. At least two case Record Types.
C. Two Support Processes
D. More than one Escalation Rule

B. At least two case Record Types.

C. Two Support Processes

44

What page do you access to uninstall an app?

A. Critical Updates
B. Sandbox
C. Installed Packages
D. Storage Usages
E. Monitor Deployments

C. Installed Packages

45

What are the things to Consider when configuring workflow rules?
Choose 2 answers.

A. Each workflow rule applies to a single object, such asleads, accounts, or opportunities.

B. Rules created after saving records are triggered by those records retroactively.

C. Workflow rules can be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.

D. Cross-object field updates only work for custom-to-custom master-detail relationships.

A. Each workflow rule applies to a single object, such asleads, accounts, or opportunities.

D. Cross-object field updates only work for custom-to-custom master-detail relationships.

46

What are good practices when creating Validation Rules?
Choose 2 answers.

A. Creating two validation rules with contradicting criteria.

B. Write helpful error messages. Include instructions when necessary.

C. Activate a new validation rule upon completion of its formula and error messages so that users can provide feedback immediately.

D. Because validation rules run on the Self-Service portal, make sure your validation rules don't prevent Self-Service users from creating cases.

B. Write helpful error messages. Include instructions when necessary.

D. Because validation rules run on the Self-Service portal, make sure your validation rules don't prevent Self-Service users from creating cases.
 

47

Which relationships between objects are possible?
Choose 3 answers.

A. A custom object as a master to a Standard object.

B. Look up between a standard object and itself.

C. Look up between a custom object and itself.

D. A Master - Detail relationship between two custom objects.

B. Look up between a standard object and itself.

C. Look up between a custom object and itself.

D. A Master - Detail relationship between two custom objects.
 

48

In which order are rules processed in Salesforce?

A. Auto-response rules >> Validation rules >> Workflow rules (with immediate actions) >> Assignment rules >> Escalation rules

B. Assignment rules >> Auto-response rules >> Validation rules >> Workflow rules (with immediate actions) >> Escalation rules

C. Validation rules >> Assignment rules >> Auto-response rules >> Workflow rules (with immediate actions) >> Escalation rules

D. Assignment rules >> Validation rules >> Auto-response rules >> Workflow rules (with immediate actions) >> Escalation rules

C. Validation rules >> Assignment rules >> Auto-response rules >> Workflow rules (with immediate actions) >> Escalation rules

49

Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. Where will you go if you want to hide the Accounts from a certain User Profile and then enable Content Users assigned to the same profile to Deliver Uploaded Files and Personal Content?
Choose 2 answers.

A. Assigned Apps
B. Object and Tabs
C. System Permissions
D. App Permissions

B. Object and Tabs
 
D. App Permissions

50

What are the capabilities and implications of the sales process?
Choose 2 answers.

A. It details the various stages different kinds opportunities follow through the Sales Cycle.

B. It can route an opportunity to the right Sales person or Team to enhance the chances of closing a business.

C. It sets the basis in Forecasting future revenue.

D. It allows you to see similar opportunities which could provide relevant information to win an opportunity.

A. It details the various stages different kinds opportunities follow through the Sales Cycle.

C. It sets the basis in Forecasting future revenue.
 

51

Choose the objects where you can enable Field History Tracking:
Choose 3 answers.

A. Accounts, Contacts, Leads
B. Service Contracts, Contract Line Items, Contracts
C. Quotes, Quotes Line Items
D. Cases, Solutions, Entitlements

A. Accounts, Contacts, Leads

B. Service Contracts, Contract Line Items, Contracts

D. Cases, Solutions, Entitlements
 

52

Which is true about Field Dependencies?

A. Deleting the dependency removes the logic that defines how the values of the picklist depend on the controlling field and resets the values of the Dependent Field in affected Records.

B. A Multi-Select Picklist can be a Dependent Field.

C. All Standard and Custom Fields can be Controlling Fields.

D. Some Standard Fields can be used as Dependent Fields.

B. A Multi-Select Picklist can be a Dependent Field.

53

What happens when you convert a Lead?
Choose 2 answers.

A. Leads that are members of multiple campaigns will display all associated campaigns in the Campaign Influence related list of the opportunity.

B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.

C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influence related list.

D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary Campaign Source in the Campaign Influence Related list.

B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.

D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary Campaign Source in the Campaign Influence Related list.
 

54

Where can you launch the New Custom Object Tab?

A. At the custom Tabs Page.
B. At the Quick Create Section of the Sidebar.
C. After Saving a Custom Object.
D. After Saving a Visual Force Page.

C. After Saving a Custom Object.

55

Workflow Rules in Salesforce CRM automate which types of Actions?

A. Outbound Messages, Field Updates, Time Triggers, Email Alerts

B. Outbound Messages, Field Updates, Tasks, Email Alerts

C. Outbound Calls, Field Level Security, Activities, Email Templates

D. Outbound Alerts, Field Updates, Tasks, Email Messages

B. Outbound Messages, Field Updates, Tasks, Email Alerts

56

When do you Create a Data Validation Rule?
Choose 2 answers.

A. A System Administrator wants to manually check Web to Lead with certain type of inputs.

B. You want to update a field with a certain value when one field's value meets the validation formula.

C. A CEO wants to be notified via emails whenever a record is created that meets certain requirements.

D. You don't want users to enter unwanted words in a field.

A. A System Administrator wants to manually check Web to Lead with certain type of inputs.

D. You don't want users to enter unwanted words in a field.
 

57

Bob set up a Library to store all his team files. He added all of his direct reports as Members of that Library, including John. He then started to upload team files. All the other team members except John are able to view the uploaded files. What could be the problem?

A. Bob's User Role is not above that of John's in the Role Hierarchy.

B. John has no Read Permission to Documents.

C. John access to the Files Tab.

D. John is not a Salesforce CRM Content user.

D. John is not a Salesforce CRM Content user.
 

58

What are the ways to create a new User Record?
Choose 2 answers.

A. Using Insert in Dataloader.

B. Clone Existing User Record from the detail page.

C. Add Multiple Users option at the Users page.

D. User Import Wizard.

A. Using Insert in Dataloader.

C. Add Multiple Users option at the Users page.
 

59

Choose the correct statements about Holidays in Salesforce CRM:
Choose 2 answers.

A. Holidays that are not associated to any Business Hours will apply to the whole Organization.

B. Holidays enable you to specify the dates and times at which your customer support team is unavailable.

C. You can only delete a holiday that is not associated with any business hours.

D. During Holidays, access to Salesforce CRM is restricted.

B. Holidays enable you to specify the dates and times at which your customer support team is unavailable.

C. You can only delete a holiday that is not associated with any business hours.

60

Who can create a new Campaign in Salesforce CRM?

A. Penny who has a Marketing User profile although their System Administrator unchecked the Marketing User checkbox in her user record.

B. Sheldon who is a Marketing Executive, she has a Create permission on Campaigns and is set to be a Marketing User.

C. Leonard, a System Administrator who is not a Marketing User.

D. Raj has a Solution Manager profile and is set to be a Marketing User.

B. Sheldon who is a Marketing Executive, she has a Create permission on Campaigns and is set to be a Marketing User.
 

61

Where can you view Activities?
Choose 3 answers.

A. Home Tab
B. Activity Tab
C. Activity List Views
D. Console

A. Home Tab

C. Activity List Views

D. Console
 

62

Which of the following scenario will trigger Case Auto-Response Rules?
Choose 2 answers.

A. A customer replied to a support rep's email.
B. A Case is created from a web-to-case form.
C. A customer submitted a case from the Self-Service Portal.
D. A Case is created by the support rep during a customer call.

B. A Case is created from a web-to-case form.

C. A customer submitted a case from the Self-Service Portal.

63

Joe sees the Event Details in Single-User Calendar View but he only see blue bars on Multi-User Calendar View. Which of the following statements is true?

A. This could be an issue with the browser.

B. His Events fall outside his business hours.

C. He needs to ask the System Administrator to enable Show Event Details on Multi-User Calendar View.

D. Those are Private Events which do not appear on Multi-User View.

C. He needs to ask the System Administrator to enable Show Event Details on Multi-User Calendar View.

64

How is access granted through the Role Hierarchy?

A. If the Organizational Default permits view of a certain record to all users, a Role Hierarchy can be set up to restrict view to some users or group of users.

B. If the Organizational Default restricts view of a certain record to some users, a Role Hierarchy can be set up to open access to them.

C. If a Field is hidden to a Manager Profile using Field Level Security (FLS), a Role Hierarchy can be set up to open visibility of the said Field to the Users with Manager Profile.

D. If a Field is hidden in the Page Layout of the Manager Profile, a Role Hierarchy can be used to open visibility of the said Field to the Users with Manager Profile.

B. If the Organizational Default restricts view of a certain record to some users, a Role Hierarchy can be set up to open access to them.
 

65

Choose the Rule that validates that the account Billing Zip/Postal Code is in 99999 or 99999-9999 format if Billing Country is USA or US:

A. AND(OR(BillingCountry = "USA", BillingCountry = "US"),NOT( REGEX(BillingPostalCode, \\d{5}(-\\d{4})?)))

B. OR(AND(BillingCountry = "USA", BillingCountry = "US"),NOT( REGEX(BillingPostalCode, \\d{5}(-\\d{4})?)))

C. AND( OR(BillingCountry = "USA", BillingCountry = "US"),BUT(
REGEX(BillingPostalCode, \\d{5}(-\\d{4})?)))

D. IF( AND( OR(BillingCountry = "USA", BillingCountry = "US"),NOT( REGEX(BillingPostalCode, \\d{5}(-\\d{4})?) )))

A. AND(OR(BillingCountry = "USA", BillingCountry = "US"),NOT( REGEX(BillingPostalCode, \\d{5}(-\\d{4})?)))

66

What Data Export options are available in Salesforce CRM?
Choose 3 answers.

A. Weekly Export Service
B. Daily Export Service
C. Data Loader Export and Export All Functions
D. Import and Export Wizard
E. Export Details Function from Reports

A. Weekly Export Service
 
C. Data Loader Export and Export All Functions

E. Export Details Function from Reports
 

67

Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. A users complains that he is denied access to http://na1.visual.force.com/apex/myhome. He claims he should have access to it. Where will you go to edit the user's profile and grant him access the above URL?

A. Login Hours
B. Login IP Ranges
C. VisualForce Page Access
D. System Permissions

C. VisualForce Page Access

68

Which counts against File Storage in Salesforce CRM?

A. Files in attachments, the Documents tab and the Files tab,

B. User Profiles, Photos and Chatter Files.

C. Google Docs, Chatter: Feed posts and tracked changes, and Quotes

A. Files in attachments, the Documents tab and the Files tab

69

What are the differences between Sales and Account teams?

A. Roles assigned to members in Account Teams are based Account Team Roles List while that for the Sales Teams are based on Sales Team Roles list. You can manage these lists of Roles Separately for each Team.

B. A sales team is a group of users that typically work together on opportunities while an account team is a team of users that work together on an account.

C. A sales team is a group of users that typically work together on Opportunities and Leads while an account team is a team of users that work together on an account.

D. A Sales Team is a subset of an Account Team. The latter may be composed of one or more of the former.

E. An Account Team is a subset of a Sales Team. The latter may be composed of one or more of the former.

B. A sales team is a group of users that typically work together on opportunities while an account team is a team of users that work together on an account.

70

What happens if a Managed package does not require a license?

A. Salesforce automatically assigns licenses to all your users and the ability to manage licenses is not available.

B. All users can use the package regardless if they have the appropriate profiles and roles to the app's components.

C. Salesforce automatically assigns licenses to all your users and the System Administrator can turn off this license to any user to block access to the package..

D. There is no Managed package that doesn't have a license.

A. Salesforce automatically assigns licenses to all your users and the ability to manage licenses is not available.

71

You have successfully implemented Salesforce CRM Ideas. As more and more people use this initiative, you get more and more feedback about the Popular Ideas sub-tab not being updated. Which of the following actions shall you take?

A. Decrease the Half-Life of Ideas.

B. Tell people that Popular Ideas sub-tab displays Ideas according to their votes and they have not yet voted new ideas enough to replace the existing popular ideas.

C. Disable Half-Life.

D. Enable voting.

A. Decrease the Half-Life of Ideas.

72

Which are true about links in the Console Tab?
Choose 2 answers.A

. Clicking Buttons or links on the record within the Detail View displays the record in the Mini View.

B. Links in Mini View displays the record in the Detail View and its associated records in the Mini View.

C. Links on records under Recent Items in the Sidebar displays the object's list view in the List View frame.

D. Clicking Printable View, Check Spelling and Help for this Page links opens a new browser window outside the Console Tab.

B. Links in Mini View displays the record in the Detail View and its associated records in the Mini View.

D. Clicking Printable View, Check Spelling and Help for this Page links opens a new browser window outside the Console Tab.
 

73

Which elements can approval process have?
Choose 2 answers.

A. A name and description to distinguish it from other approval processes.

B. Entry criteria if you only want records with certain attributes to be included.

C. Any number of steps that determine the sequence of actions to take when a record matches the criteria. Each step can have up to 80 actions, 10 of each type: email alerts, field updates, tasks, and outbound messages.

A. A name and description to distinguish it from other approval processes.

B. Entry criteria if you only want records with certain attributes to be included.

74

Who can create Workflow Rules?

A. Users with "View Setup and Configuration" permission.

B. Users with "Manage Workflow rules" permission

C. Users with "Customize Application" permission.

D. Users with "Create Workflow rules" permission.

C. Users with "Customize Application" permission.

75

Where do you set the visibility of an App?
Choose 3 answers.

A. Custom App Edit page.
B. User information page.
C. User Profile.
D. New Custom App wizard.

A. Custom App Edit page.
 
C. User Profile.

D. New Custom App wizard.