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Flashcards in Admin 201 - Study Questions (Set 7) Deck (41):
1

What happens after you enable Report Builder Upgrade?
Choose 2 answers.

A. All profiles get access to the report builder by default.

B. Scatter Charts will no longer be available to all users.

C. The Report Wizard will no longer be available to all users.

D. The Report Wizard will still be available in Accessibility Mode.

A. All profiles get access to the report builder by default.

D. The Report Wizard will still be available in Accessibility Mode.

2

What are true about Advanced Currency Management in Salesforce CRM?
Choose 2 answers.

A. If your organization uses advanced currency management, the opportunity close date determines which conversion rate to use when displaying currency amounts.

B. When advanced currency management is first enabled, your existing exchange rates are deleted and as a System Administrator, you will have to create a set of Exchange Rates.

C. If you disable advanced currency management, all currency conversions will use the static conversion rate.

D. Advanced currency management requires a custom fiscal year structure.

A. If your organization uses advanced currency management, the opportunity close date determines which conversion rate to use when displaying currency amounts.

C. If you disable advanced currency management, all currency conversions will use the static conversion rate.
 

3

What is a basic consideration when changing the Record Owner?

A. The new owner has at least "Read" permission on the object.

B. The new owner has at least "Read/Write" permission on the object.

C. The new owner has at least "Read/Write/Transfer" permission on the object.

A. The new owner has at least "Read" permission on the object.
 

4

A System Administrator deleted a custom field in the Accounts object. Which of the following is true

A. Custom Formula Fields referencing this field will also be deleted.

B. This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise deleted.

C. Salesforce stores deleted custom fields and their data in the recycle bin until your organization permanently deletes them or 45 days has elapsed, whichever happens first.

D. Assignment or Escalation Rules that rely on the custom field data will cease to run.

B. This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise deleted.

5

When using Knowledge, when can Articles be created?

A. Upon initial post of the customer in the Answers community.

B. Upon reply to a customer's email.

C. When closing a Case.

D. Upon reply from the customer.

C. When closing a Case.

6

What are the considerations when creating Time-Dependent Actions and Time Triggers?
Choose 2 answers.

A. When defining a time trigger, use standard and custom date and date/time fields defined for the object. Specify time using days and hours.

B. You can not add actions to existing time triggers.

C. Salesforce evaluates time-based workflow on the organization's time zone, not the users'. Users in different time zones may see differences in behavior.

D. Salesforce executes time triggers that reference null fields.

A. When defining a time trigger, use standard and custom date and date/time fields defined for the object. Specify time using days and hours.

C. Salesforce evaluates time-based workflow on the organization's time zone, not the users'. Users in different time zones may see differences in behavior.
 

7

When do you use the Import Wizard?
Choose 2 answers.

A. When updating 150 Leads records so that a custom field in the updated records will contain a null value.

B. When updating 900 Accounts records so that the email field in the updated records will have the Marketing User's Email address.

C. When importing 1900 new records to a custom field.

D. When Mass Deleting more than 250 records at a time.

B. When updating 900 Accounts records so that the email field in the updated records will have the Marketing User's Email address.

D. When Mass Deleting more than 250 records at a time.
 

8

This tool displays a graphical version of an approval process:

A. Process Visualizer
B. Visual Wizard
C. Visualizer Wizard
D. Jump Start Wizard

A. Process Visualizer

9

Which of the following are true about Advanced Currency Management (ACM)?
Choose 2 answers.

A. Dated exchange rates' maximum length of validity is equivalent to one fiscal year.

B. ACM requires Multiple Currencies enabled.

C. If you disable advanced currency management, all currency conversions will use the static conversion rate.

D. Once ACM is enabled you can not disable it.

B. ACM requires Multiple Currencies enabled.

C. If you disable advanced currency management, all currency conversions will use the static conversion rate.

10

When are data Validation Rules enforced?

A. Upon opening the record
B. Upon closing the record
C. Upon editing a field
D. Upon saving a record

D. Upon saving a record

11

What can you do when creating List Views?
Choose 3 answers.

A. Filter the type of records to display.
B. Assign the List View to different Profiles.
C. Determine the visibility of the List View.
D. Set the fields included in the List View.

A. Filter the type of records to display.

C. Determine the visibility of the List View.

D. Set the fields included in the List View.
 

12

What may not be specified when creating a Web Tab?

A. Tab Label and Tab Name.
B. URL of a web page/site.
C. Tab Style.
D. Content Frame Height (pixels).

B. URL of a web page/site.

13

How does Folder access differ from Record access?

A. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Org-Wide Defaults.

B. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy, Field Level Security and Org-Wide Defaults.

C. Folder Access is controlled by permissions while Record Access is controlled by Field Level Security and Org-Wide Defaults.

D. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Field Level Security.

A. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Org-Wide Defaults.

14

Campaigns and Contacts objects are hidden from Profile_A, which has the 'Customize Application' permission. If Mr. Young is a user with Profile_A, which of the following is true?
Choose 2 answers.

A. He can not create a workflow rule on either Campaigns or Contracts.

B. Mr. Young can create workflow rules on Campaigns and Contacts but not on Users (object).

C. He can still create workflow rules on all objects, including Campaigns and Contacts.

D. Mr. Young can create a workflow rule on Campaigns but not on Contacts.

B. Mr. Young can create workflow rules on Campaigns and Contacts but not on Users (object).

C. He can still create workflow rules on all objects, including Campaigns and Contacts.

15

What happens if you Mass-transfer records from one user to another?
Choose 2 answers.

A. When you transfer records from one user to another, the sharing rules are reevaluated to add or remove access to the transferred records as necessary.

B. If you transfer closed opportunities, the sales team is maintained.

C. Ownership of all related Task will be transferred too.

D. If duplicate records are found, you have the option to transfer one or all the records.

A. When you transfer records from one user to another, the sharing rules are reevaluated to add or remove access to the transferred records as necessary.

B. If you transfer closed opportunities, the sales team is maintained.

16

What will happen to the records of a package after uninstalling the latter?

A. All records will be lost.

B. All records will be stored in the recycle bin.

C. An export file containing these records will appear under Data from Uninstalled Packages.

D. An export file containing the records will appear in Data Export.

C. An export file containing these records will appear under Data from Uninstalled Packages.

17

What are the capabilities of Web-to-Lead Auto-Response Rules?
Choose 2 answers.

A. Determine which email template to use when responding to leads.

B. Specify the email sender's name and address.

C. Trigger a Mass Mail to leads when a criteria is met.

D. Notify the owner of owner of the new lead upon its creation.

A. Determine which email template to use when responding to leads.

B. Specify the email sender's name and address.

18

What is true if a record is "locked"?
Choose 2 answers.

A. Salesforce prevents the record owner from editing or deleting the record.

B. Users must have the "Modify All" object-level permission for the given object, or the "Modify All Data" permission, to edit the locked record.

C. If the record is a Campaign, you can not add campaign members to it prior to approval.

D. You can still edit the default action for initial submission and recall actions.

A. Salesforce prevents the record owner from editing or deleting the record.

B. Users must have the "Modify All" object-level permission for the given object, or the "Modify All Data" permission, to edit the locked record.

19

In which group of objects do you see the New Meeting Request button in the Open Activities related list?

A. All custom and standard objects except for Cases, Quotes, Ideas, Products and Pricebooks.

B. Person Accounts, Contacts, Leads and Custom Objects.

C. Accounts, Person Accounts, Contacts and Leads.

D. Accounts, Person Accounts, Contacts, Leads and Custom Objects.

E. Person Accounts, Contacts and Leads

E. Person Accounts, Contacts and Leads
 

20

Which are true about Storage Allocation in Salesforce CRM?
Choose 3 answers.

A. Person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact.

B. Archived activities count against storage.

C. Some deleted items still counts against storage.

D. Active or archived products, price books, price book entries, and assets do not count against storage.

A. Person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact.

B. Archived activities count against storage.

D. Active or archived products, price books, price book entries, and assets do not count against storage

21

Which objects use Folders?
Choose 3 answers.

A. Emails
B. Documents
C. Dashboards
D. Reports

B. Documents

C. Dashboards

D. Reports

22

Which of the following conditions will not trigger a Validation Rule?
Choose 2 answers.

A. A users upserted a record using Data Loader. A field in one record meets the criteria of an Active Validation Rule.

B. An Assignment rule changed the record owner to John Smith where an Active Validation rule is set to ensure that he is not assigned a record.

C. A Workflow Rule updates a field to meet an active Validation Rule criteria.

D. You convert a Lead and an Active Validation Rule that disallows that Lead's name to be saved.

B. An Assignment rule changed the record owner to John Smith where an Active Validation rule is set to ensure that he is not assigned a record.

C. A Workflow Rule updates a field to meet an active Validation Rule criteria.

23

Which of the following Actions do not trigger Workflow Rules?
Choose 2 answers.

A. Changing the territory assignments of accounts and opportunities.

B. Converting Leads into Accounts.

C. Mass updating divisions.

D. Upsert of Leads.

A. Changing the territory assignments of accounts and opportunities.

C. Mass updating divisions.
 

24

A newly hired Salesforce System Administrator inadvertently deleted a custom object. After restoration of the object, what else needs to be done?
Choose 2 answers.

A. Recreate its custom tab and restore the records.

B. Reactivate Data Validation rules and any approval process for that object.

C. Rebuild workflow rules.

D. Re establish broken look up relationships

B. Reactivate Data Validation rules and any approval process for that object.

C. Rebuild workflow rules.

25

Which statement is true about Fiscal Year settings in Salesforce?

A. When you change the Fiscal Year Start Month of a Standard Fiscal Year, you come up with a Custom Fiscal Year.

B. When you enable Custom Fiscal Year, a default Custom Fiscal Year Template will be assigned to your Organization.

C. Standard fiscal years can start on the first day of any month.

C. Standard fiscal years can start on the first day of any month.
 

26

What are the considerations when assigning Users to Roles?
Choose 2 answers.

A. All users that require visibility to the entire organization should belong to the highest level in the hierarchy.

B. It is not necessary to create individual roles for each title at your company, rather you want to define a hierarchy of roles to control access of information entered by users in lower level roles.

C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide default for contacts is Controlled by Parent.

D. All users that require visibility to the entire organization should be next to the CEO in the hierarchy.

A. All users that require visibility to the entire organization should belong to the highest level in the hierarchy.

B. It is not necessary to create individual roles for each title at your company, rather you want to define a hierarchy of roles to control access of information entered by users in lower level roles.

27

You are implementing Answers in your organization. During test deployment, you realized that users tend to either disregard important field or place unexpected values to certain fields.What will you do to correct this?

A. Correct the Answers page layouts.

B. Edit the Answers field layouts.

C. Create Question Validation Rules.

D. Set up Answers Validation Rules.

C. Create Question Validation Rules.

28

View Setup and Configuration permission is automatically checked when you check which of the following permissions?
Choose 2 answers.

A. Customize Application
B. Weekly Data Export
C. Manage Email Client Configurations
D. Manage Package Licenses

A. Customize Application

C. Manage Email Client Configurations

29

Which Approval Process Wizard consists of a setup wizard that allows you to define your process and another setup wizard that allows you to define each step in the process?

A. Easy Start Wizard
B. Jump Start Wizard
C. Startup Wizard
D. Standard Wizard

D. Standard Wizard

30

A telecom company is implementing Salesforce in its service and support department. They want to receive emails in Salesforce so that a Case will be created for new incoming emails. They also want to set it so that if an email contains words such as "frustrated", "aggravated" and the likes will automatically be routed to the Tier 2 support. What Case management features will have to be used in order to satisfy the above requirements?
Choose 2 answers.

A. Case Escalation Rules.
B. Email to Salesforce.
C. Email to Case.
D. Case Assignment Rules.

C. Email to Case.

D. Case Assignment Rules.

31

Which is not correct about Validation Rules?
Choose 2 answers.

A. Validation formulas can reference campaign statistic fields, including statistics for individual campaigns and campaign hierarchies.

B. If validation rules exist for activities and you create an activity during lead conversion, the lead converts but a task isn't created.

C. When defining validation rules, you can set the error location to Top of Page or Field.

D. A validation formula must always start with a condition an IF statement to define the kind of data being filtered.

A. Validation formulas can reference campaign statistic fields, including statistics for individual campaigns and campaign hierarchies.

D. A validation formula must always start with a condition an IF statement to define the kind of data being filtered.

32

Which is true about All Day and Multi-day Events?

A. You can create a recurring All Day event but not a recurring Multi-day Event.

B. An All Day Event can be part of a Multi-day event.

C. A Multi-day Event is a recurring event including an occurrence less than 24 hours long.

D. There is no Multi-day Event in Salesforce.

E. When you set an All Day Event to recur you come up with a Multi-day Event.

A. You can create a recurring All Day event but not a recurring Multi-day Event.

33

Which are not Limitations to Time Triggers in Workflow Rules?
Choose 2 answers.

A. Salesforce limits the number of Time Triggers an organization can execute per hour to 500 for Enterprise Edition.

B. You can't delete a record that has a pending action.

C. You can't add or remove time triggers if the Workflow Rule is active.

D. Salesforce will never execute any time trigger action beyond the 500 per hour limit for Enterprise Edition.

B. You can't delete a record that has a pending action.

D. Salesforce will never execute any time trigger action beyond the 500 per hour limit for Enterprise Edition.
 

34

What information is always included in the Company Profile?
Choose 2 answers.

A. Primary Contact
B. Default Language
C. Address
D. User and Feature Licenses

B. Default Language
 
D. User and Feature Licenses

35

Which extra step has to be done when you invite a user to an event in Salesforce CRM if that user has a different time zone?

A. There is no extra step because Salesforce automatically converts the users available and busy times into your time zone.

B. You have to convert the time zone in a drop in the timezone picklist to match that of yours.

C. If you are inviting multiple users from many different time zones you need to set the default time zone first.

D. You can't invite a user from a different time zone. You must set all users to have similar time zone before you can send an invite.

A. There is no extra step because Salesforce automatically converts the users available and busy times into your time zone.

36

Which statements about Workflow Approval Process in Salesforce are correct?
Choose 2 answers.

A. The assigned approver is a user appointed by a delegated approver as an alternate for approval requests. Assigned approvers can't reassign approval requests; they can only approve or reject approval requests.

B. The email approval response feature gives users the ability to approve or reject email approval requests by replying to the email.

C. Final rejection actions are the actions that occur when an approver rejects the request and it goes to the final rejection state.

D. You can use email approval response with an approval processes in which the assigned approver is a queue.

B. The email approval response feature gives users the ability to approve or reject email approval requests by replying to the email.

C. Final rejection actions are the actions that occur when an approver rejects the request and it goes to the final rejection state.

37

Albert keeps disappearing from his manager's reports and list views because he keeps changing his Name, Alias, Username, E-mail. What will you do to prevent him and other users from changing these fields in their Personal Information Page?

A. Disable Edit permission on User object.

B. Set a Field-Level Security restriction on the affected fields.

C. Create a Validation Rule to prevent the users from making such changes.

D. Set these fields as Read Only in the User Object Page Layout.

A. Disable Edit permission on User object.

38

What are the key benefits of Territory Management (TM)?
Choose 4 answers.

A. The ability to use account criteria to expand a private sharing model.

B. Support for complex and frequently changed sales organization structures.

C. Support for complex and frequently changed lead queue members list.

D. Support for transferring users between territories, with the option to retain opportunities.

E. Multiple forecasts per user, based on territory membership.

A. The ability to use account criteria to expand a private sharing model.

B. Support for complex and frequently changed sales organization structures.

D. Support for transferring users between territories, with the option to retain opportunities.

E. Multiple forecasts per user, based on territory membership.
 

39

Which list views can be available in the Console Tab?
Choose 2 answers.

A. List Views set by the System Administrator in the Console Layout.

B. List Views set by the System Administrator on the Object's Tab.

C. List Views created by a Standard User for himself.

D. List views created within the Console Tab

B. List Views set by the System Administrator on the Object's Tab.

C. List Views created by a Standard User for himself.

40

Which is a usage example of Web-to-Lead?

A. Capture user information of those who signup for an account in your website.

B. Capture basic information of users who Like your official Facebook page.

C. Automatically insert leads for those who send email to a designated email address.

A. Capture user information of those who signup for an account in your website.

41

Which are considerations when creating Data Validation Rules?
Choose 2 answers.

A. Validation rules can't refer to compound fields. Examples of compound fields include addresses, first and last names, dependent picklists, and dependent lookups.

B. Campaign hierarchies trigger validation rules.

C. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.

D. The Data Loader and the Force.com API version 7 and later no longer run validation rules.

A. Validation rules can't refer to compound fields. Examples of compound fields include addresses, first and last names, dependent picklists, and dependent lookups.

C. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.