All-In-One Chapter 10 - Managing Project Communications Flashcards Preview

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Flashcards in All-In-One Chapter 10 - Managing Project Communications Deck (34):
1

Acknowledgement

the receiver signals that the message has been received. An acknowledgement shows receipt of the message, but not necessarily agreement with the message

2

Active listening

the receiver confirms that the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation

3

Choice of media

the best modality to use when communicating that is relevant to the information being communicated

4

Communication assumptions

anything that the project management team believes to be true but hasn't proven to be true

5

Communication barrier

anything that prohibits communication from occuring

6

Communication channels formula

N(N-1)/2 , where N represents the number of identified stakeholders. This formula reveals the total number of communication channels within a project

7

Communication constraints

anything that limits the project management team's options.

8

Communications management plan

a project management subsidiary plan that defines the stakeholders who need specific information, the person who will supply the information, the schedule for the information to be supplied, and the approved modality to provide the information

9

Cost reporting system

a system to record the actual costs of the project activities

10

Decoder

the device that decodes a message as it is being received

11

Effective Listening

the receiver is involved in the listening experience by paying attention to visual cues from the speaker and paralingual characteristics, and by asking relevant questions

12

Encoder

the device that encodes the message being sent

13

Feedback

the sender confirms that the receiver understands the message by directly asking for a response, questions for clarification, and other confirmation

14

Influence / impact grid

stakeholders are mapped on a grid based on their influence over the project in relation to their influence over the project execution

15

Information presentation tools

a software package that allows the project management team to present the project's health through graphics, spreadsheets, and text

16

Information retrieval system

a system to quickly and effectively store, archive, and access project information

17

Interactive communication

this is the most common and most effective approach to communication. It's where two or more people exchange information.

18

Lessons learned

this is documentation of what did and did not work in the project implementation. Lessons learned documentation is created throughout the project by the entire project team

19

Medium

the device or technology that transports a message

20

Noise

anything that interferes with or disrupts a message

21

Nonverbal

facial expressions, hand gestures, and body language are nonverbal cues that contribute to a message. Approximately 55 percent of communication is nonverbal

22

Paralingual

the pitch, tone, and inflections in the sender's voice affecting the message being sent

23

Performance report

a report that depicts how well a project is performing. Often, the performance report is based on earned value management and may include cost or schedule variance reports

24

Project presentations

presentations are useful in providing information to customers, management, the project team, and other stakeholders

25

Project records

all the business of the project communications is also part of the organizational process assets.

26

Project reports

reports are formal communications on project activities, their status, and conditions

27

Pull communication

this approach pulls the information from a central repository, like a database of information. Good for large groups who want to access information at their discretion.

28

Push communication

this approach pushes the information from the sender to the receiver without any real acknowledgement that the information was really received or understood.

29

Receiver

the person who receives the message

30

Sender

the person who sends the message

31

Sender-receiver models

feedback loops and barriers to communications

32

Stakeholder notifications

notices to the stakeholders about resolved issues, approved changes, and the overall health of the project

33

Status review meeting

a regularly scheduled meeting to discuss the status of the project and its progress toward completing the project scope statement

34

Time reporting system

a system to record the actual time to complete project activities