AOS2 Chapter 4 Part 1 (Employees: Business Objectives and Motivation) Flashcards Preview

VCE Business Management > AOS2 Chapter 4 Part 1 (Employees: Business Objectives and Motivation) > Flashcards

Flashcards in AOS2 Chapter 4 Part 1 (Employees: Business Objectives and Motivation) Deck (18)
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1
Q

The 5 steps of Abraham Maslow’s Hierarchy of Needs: what is it?

A
  • Five levels of needs in a form of a pyramid

- Need to fulfil the level before to move higher up the hierarchy

2
Q

What are the 5 needs in the Hierarchy?

A
  • Physiological needs: the basic needs such as water, shelter and food to survive
  • Safety needs: security and protection from physiological and emotional harm
  • Social needs: acceptance and friendship in peer groups
  • Self-esteem needs: external needs of status recognition and attention. Internal of self respect
  • Self-actualisation needs: personal growth and self fulfilment
3
Q

Locke and Latham’s Goal Setting Theory: what is it?

A
  • A process theory of motivation
  • Focuses on the process of creating and attaining goals.
  • Address all principles when setting goals
4
Q

What are the 5 principle of the Goal Setting Theory?

A
  • Clarity
  • Challenge
  • Commitment
  • Feedback
  • Task complexity
5
Q

Lawrence and Nohria’s Four Drive Theory: what is it?

A
  • A theory that identify the four basic motivational needs that exist in all of us
  • Manager needs to address all four to avoid conflict between employees
6
Q

What are the 4 principles of Four Drive Theory

A
  • Drive to acquire: basic survival, status and power
  • Drive to bond: connect with other people, groups or business
  • Drive to comprehend: understanding, contributing and learning
  • Drive to defend: protect ourselves, friend, etc. from threats
7
Q

What is performance-related pay?

A
  • A financial reward to employees whose work has reached or exceeded a set standard
  • Bonuses, increased wage or salary etc.
  • Motivates employees by drive to acquire a financial reward (employee objective) which makes them to work more efficiently to acquire business objectives
8
Q

What are 2 advantages and 2 disadvantages of performance-related pay?

A
  • Provides a direct financial reward to an employee
  • Tangible way of recognising achievement
  • Reduces equality in employee’s pay
  • Demotivate if standard is too high
9
Q

What is career advancement?

A
  • Allowing employees the opportunity for promotion to a higher position within the business
  • Motivates employees by building up confidence for them to work harder
10
Q

What are 2 advantages and 2 disadvantages in career advancement?

A
  • Acts as a reward to employees for their past performance
  • Helps the business to retain it’s talented employees
  • Potential to demotivate employees overlooked for promotion
  • Employee could be promoted beyond their capabilities
11
Q

What is investment in training?

A
  • Employees gaining the skills and job knowledge through training and job experience to perform certain tasks
  • Motivates by creating a positive culture and assist with team building
12
Q

What are 2 advantages and 2 disadvantages of investment in training?

A
  • Demonstrates the business wants to advance the careers of employees
  • Creates a sense of loyalty and attachment to the business
  • Expensive investment if business has inefficient systems
  • if employees in wrong jobs, won’t act as a motivator
13
Q

What is support?

A
  • Individual assistance and services in place to help employees with problems creating a negative impact
  • Motivates by showing that the business cares about the well-being of employee creating a positive working environment
14
Q

What are 2 advantages and 2 disadvantages of support?

A
  • Improves well-being of employees
  • Builds strong culture
  • Managers may not know the whole problem of the employee
  • Requires positivity in workplace to be able to work
15
Q

What is sanction?

A
  • Encourages employees to work more efficiently by implying consequences in result of poor performance
  • Motivates by fear which will force a better performance
16
Q

What are 2 advantages and 2 disadvantages of sanction?

A
  • Employees may respond to sanction
  • May encourage others to be feared of sanction
  • Fear of sanction will cause no motivation
  • Might cause employee resentment
17
Q

Line Management

A
  • Managers working in given position within formal structure of business
  • Authority over subordinates within their area of authority
18
Q

Staff turnover

A
  • Measures the number of employees who had to be replace over a period of time