AOS2 Chapter 4 (Employees: Business Objectives and Motivation) Flashcards Preview

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Flashcards in AOS2 Chapter 4 (Employees: Business Objectives and Motivation) Deck (18):
1

The 5 steps of Abraham Maslow's Hierarchy of Needs: what is it?

- Five levels of needs in a form of a pyramid
- Need to fulfil the level before to move higher up the hierarchy

2

What are the 5 needs in the Hierarchy?

- Physiological needs: the basic needs such as water, shelter and food to survive
- Safety needs: security and protection from physiological and emotional harm
- Social needs: acceptance and friendship in peer groups
- Self-esteem needs: external needs of status recognition and attention. Internal of self respect
- Self-actualisation needs: personal growth and self fulfilment

3

Locke and Latham's Goal Setting Theory: what is it?

- A process theory of motivation
- Focuses on the process of creating and attaining goals.
- Address all principles when setting goals

4

What are the 5 principle of the Goal Setting Theory?

- Clarity
- Challenge
- Commitment
- Feedback
- Task complexity

5

Lawrence and Nohria's Four Drive Theory: what is it?

- A theory that identify the four basic motivational needs that exist in all of us
- Manager needs to address all four to avoid conflict between employees

6

What are the 4 principles of Four Drive Theory

- Drive to acquire: basic survival, status and power
- Drive to bond: connect with other people, groups or business
- Drive to comprehend: understanding, contributing and learning
- Drive to defend: protect ourselves, friend, etc. from threats

7

What is performance-related pay?

- A financial reward to employees whose work has reached or exceeded a set standard
- Bonuses, increased wage or salary etc.
- Motivates employees by drive to acquire a financial reward (employee objective) which makes them to work more efficiently to acquire business objectives

8

What are 2 advantages and 2 disadvantages of performance-related pay?

- Provides a direct financial reward to an employee
- Tangible way of recognising achievement

- Reduces equality in employee's pay
- Demotivate if standard is too high

9

What is career advancement?

- Allowing employees the opportunity for promotion to a higher position within the business
- Motivates employees by building up confidence for them to work harder

10

What are 2 advantages and 2 disadvantages in career advancement?

- Acts as a reward to employees for their past performance
- Helps the business to retain it's talented employees

- Potential to demotivate employees overlooked for promotion
- Employee could be promoted beyond their capabilities

11

What is investment in training?

- Employees gaining the skills and job knowledge through training and job experience to perform certain tasks
- Motivates by creating a positive culture and assist with team building

12

What are 2 advantages and 2 disadvantages of investment in training?

- Demonstrates the business wants to advance the careers of employees
- Creates a sense of loyalty and attachment to the business

- Expensive investment if business has inefficient systems
- if employees in wrong jobs, won’t act as a motivator

13

What is support?

- Individual assistance and services in place to help employees with problems creating a negative impact
- Motivates by showing that the business cares about the well-being of employee creating a positive working environment

14

What are 2 advantages and 2 disadvantages of support?

- Improves well-being of employees
- Builds strong culture

- Managers may not know the whole problem of the employee
- Requires positivity in workplace to be able to work

15

What is sanction?

- Encourages employees to work more efficiently by implying consequences in result of poor performance
- Motivates by fear which will force a better performance

16

What are 2 advantages and 2 disadvantages of sanction?

- Employees may respond to sanction
- May encourage others to be feared of sanction

- Fear of sanction will cause no motivation
- Might cause employee resentment

17

Line Management

- Managers working in given position within formal structure of business
- Authority over subordinates within their area of authority

18

Staff turnover

- Measures the number of employees who had to be replace over a period of time