1
Q
Negative feelings affect sending and receiving of info
A
Emotional barriers
2
Q
Use of technical words inappropriate to context and receiver may cause misunderstanding
A
Use of jargon
3
Q
Shyness may either cause one to express ideas inappropriately or may be misunderstood as arrogance
A
Lack of confidence
4
Q
External factors affect clarity of message
A
Noisy environment
5
Q
7C’s of effective communication
A
Completeness Conciseness Consideration Concreteness Courtesy Clearness Correctness
