Certified System Administrator (CSA) - Part 1

Question 1

A Service Catalog may include which of the following components?

Answer 1

Record Producers, Order Guides, and Catalog Items

Question 2

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Answer 2

If a match is found using the coalesce fields, the existing record is updated with the information being imported

Question 3

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Answer 3

A metric is used to measure and evaluate the effectiveness of IT service management processes

Question 4

The display sequence is controlled in a Service Catalog Item using which of the following?

Answer 4

The Order field in the Variable form

Question 5

Reports can be created from which different places in the platform? (Choose two.)

Answer 5

• List column heading
• View / Run module

Question 6

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Answer 6

• Most recent update
• Relevancy
• Number of views

Question 7

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Answer 7

REQ (Number) > RITM (Number) > TASK (Number)

Question 8

Which term refers to application menus and modules which you may want to access quickly and often?

Answer 8

Favorite

Question 9

What is generated from the Service Catalog once a user places an order for an item or service?

Answer 9

A request

Question 10

From the User menu, which actions can a user select? (Choose three.)

Answer 10

• Log Out ServiceNow
• Elevate Roles
• Impersonate Users

Question 11

Buttons, form links, and context menu items are all examples of what type of functionality?

Answer 11

UI Action

Question 12

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Answer 12

They are the building blocks

Question 13

Table Access Control rules are processed in the following order:

Answer 13

Table name, parent table name, any table name (wildcard)

Question 14

What is the platform name for the User table?

Answer 14

sys_user

Question 15

A REQ number in the Service Catalog represents

Answer 15

the order number

Question 16

Which would NOT appear in the History section of the Application Navigator?

Answer 16

UI Pages

Question 17

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Answer 17

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Question 18

Which of the following is used to initiate a flow?

Answer 18

A Trigger

Question 19

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Answer 19

Service Catalog variables are global by default

Question 20

Which one of the following statements is true about Column Context Menus?

Answer 20

It displays actions such as creating quick reports, configuring the list, and exporting data

Question 21

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

Answer 21

• Discovery
• IntegrationHub ETL / Import Sets
• Integrating with an external CMDB
• Manually creating CIs

Question 22

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Answer 22

Mapping fields using a Field Map

Question 23

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Answer 23

The CMDB contains data about tangible business assets

Question 24

In what order should filter elements be specified?

Answer 24

Field, Operator, then Value

Question 25

Which statement is true about business rules?

Answer 25

A business rule can be a piece of JavaScript

Question 26

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

Answer 26

- onSubmit - onCellEdit - onLoad - onChange

Question 27

Which type of tables may be extended by other tables, but do not extend another table?

Answer 27

Base Tables

Question 28

Which of the following statement describes the purpose of an Order Guide?

Answer 28

Order Guide provide the ability to order multiple, related items as one request

Question 29

Which tool is used to have conversations with logged-in users in real-time?

Answer 29

Connect Chat

Question 30

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Answer 30

- Service Processes - Tables and Fields - A Database - The Dependency View

Question 31

What is a formatter? Select one of the following

Answer 31

A formatter is a form element used to display information that is not a field in the record

Question 32

When searching using the App Navigator search field, what can be returned? (Choose four.)

Answer 32

- Names of Applications and Modules - Names of Modules - Names of Applications - Favorites

Question 33

Which technique is used to get information from a series of referenced fields from different tables?

Answer 33

Dot-Walking

Question 34

What is a schema map?

Answer 34

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Question 35

Which one of the following statements best describes the purpose of an Update Set?

Answer 35

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

Question 36

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Answer 36

- Banner Image - Browser Tab Title - System Date Format

Question 37

What is the function of user impersonation?

Answer 37

Testing and visibility

Question 38

What information does the System Dictionary contain?

Answer 38

The definition for each table and column

Question 39

When working on a form, what is the difference between Insert and Update operations?

Answer 39

Insert creates a new record and Update saves changes, both exit the form

Question 40

How is the Event Log different from the Event Registry?

Answer 40

Event Log contains generated Events, the Event Registry is a table of Event definitions

Question 41

What is a Dictionary Override?

Answer 41

A Dictionary Override sets field properties in extended tables

Question 42

Which group of permissions is used to control Application and Module access?

Answer 42

Roles

Question 43

What is a Record Producer?

Answer 43

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Question 44

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Answer 44

They direct the user to a record producer

Question 45

What is the Import Set Table?

Answer 45

A staging area for imported records

Question 46

What is a characteristic of importing data into ServiceNow?

Answer 46

An existing Transform Map can be used multiple times on the same import set

Question 47

What module in the Service Catalog application does an Administrator access to begin creating a new item?

Answer 47

Maintain Items

Question 48

Which of the following allows a user to edit field values in a list without opening the form?

Answer 48

List Editor

Question 49

Which three Variable Types can be added to a Service Catalog Item?

Answer 49

Multiple Choice, Select Box, and Checkbox

Question 50

How are Workflows moved between instances?

Answer 50

Workflows are moved using Update Sets