CG - Emotional Intelligence

Question 1

What is emotional intelligence. Define it

Answer 1

Emotional intelligence is the capacity to reason with emotions to perceive it, to integrate it with thought, to understand it and to manage it.

According to Dr. Mayer and Dr. Salovey, it is a subset of social intelligence which involves monitoring own and others feelings and emotions, discriminating them and using them for guidance of thinking and action.

According to Anita Woolfolk, “Emotional intelligence is the ability to process emotional information accurately and efficiently.”

Question 2

What are the 4 A’s of emotional intelligence?

Answer 2

The 4 A’s of emotional intelligence are:

1. Awareness - This deals with knowing what you’re feeling when you’re feeling it. One must develop the ability of emotional awareness to know their own and others feelings.
2. Acceptance - This deals with knowing that emotions are a biological process and not always rational. The ability to accept irrational emotions and not acting upon them, should be developed.
3. Attitude - Emotions follow a certain attitude. This deals with being able to feel emotions without judging it. A desirable attitude should be developed for each emotion so that emotions can be properly utilised.
4. Action- This deals with acting or behaving according to the emotion being felt. Desirable behaviour can lead to the progress of self and others.

Question 3

Elements of emotional intelligence

Answer 3

The elements of emotional intelligence are:
- Self awareness - knowing your own emotions
- Self regulation - managing own emotions and gaining control over the situation
- Empathy - Feeling others emotions as your own, being compassionate towards them
- Social skills - being able to interact with others
- Motivation - being able to not give up even after failing

Question 4

What is the importance of emotional intelligence?

Answer 4

The importance of emotional intelligence is:
Understanding self
Understanding other
Making correct decisions
Application of social values
Leadership skills
Resilience
Success in life
Believing in self potential

Question 5

How to develop emotional intelligence?

Answer 5

The ways to develop emotional intelligence are as follows:
- Perceiving the correct emotion and feelings of others
- Developing the habit of listening
- Patience
- Knowing that emotional intelligence does not mean suppressing emotions
- Developing self awareness
- Empathy
- Being a role model
- Knowing that all emotions are healthy
- Giving up misperceptions and misgivings
- Knowing the importance of social interaction and making friends.

Question 6

What are the tests for emotional intelligence?

Answer 6

1. MEIS - Mayer Emotional intelligence scale developed by John Mayer
2. MSCEIT - Mayer Salovey and Carsuo emotional intelligence test developed by them in USA
3. Bar-on Emotional intelligence inventory (EQ-i) - Dr. Bar-on covers five areas: interpersonal, intrapersonal, stress Management, adaptability, and general mood.
4. Mangal Emotional intelligence inventory - Subhra Mangal Sk Mangal focuses on interpersonal intrapersonal awareness and management.