Ch 1

Question 1

Information system

Answer 1

IS is a set of interrelated components that collect, ,manipulate, store and disseminate data and information, provide a corrective reaction to meet an objective.

Question 2

Components of IS

Answer 2

input, processing, feedback and output

Question 3

Characteristics of valuable info

Answer 3

Accessible, accurate, complete, economical, flexible and reliable

Question 4

Accessible

Answer 4

Information should be accessible by authorized users so they can obtain it in the right format at the right to meet their needs

Question 5

Accurate

Answer 5

Information must be error free. Sometimes inaccurate information is generated because inaccurate information is fed into the transformation process.

Question 6

Complete

Answer 6

Information contains all the important facts.

Question 7

Economical

Answer 7

Information should also be economical to produce. Decision makers must balance the value of information with the cost of producing it.

Question 8

Flexible

Answer 8

Flexible information can be used for a variety of purposes.

Question 9

Reliable

Answer 9

Reliable information can be trusted by users. In many cases, the reliability of the information depends on the reliability of the data collection method.

Question 10

CBIS

Answer 10

is a single set of hardware, software, telecommunications, databases, people and procedures that are configured to collect, manipulate, store and process data into information.

Question 11

Components of CBIS

Answer 11

hardware, software, telecommunications, databases, people and procedures.

Question 12

data

Answer 12

raw facts

Question 13

information

Answer 13

is a collection of data organized and one of an organization’s/people most valuable resources to make the meaningful and useful information

Question 14

Knowledge

Answer 14

is awareness and understanding of a set of information

Question 15

Types of CBIS

Answer 15

TPS, MIS, DSS, ERP

Question 16

TPS

Answer 16

these systems manage and record daily routine transaction efficiently. Examples include payroll system, order processing system and point of sales system

Question 17

MIS

Answer 17

provides managers with reports and tools to help in decision-making. Examples include sales management system that provide daily, weekly and monthly reports on sales performance helping management track and compare sales figures.

Question 18

DSS

Answer 18

are designed to support complex decision-making and problem solving. Examples financial forecasting tool that helps business managers predict future revenues, costs and profitability by analyzing historical data and various economic indicators.

Question 19

ERP

Answer 19

is a set of integrated programs that manages the vital business operation of an entire multisite, global organization. Example: Oracle ERP integrate finance, HR, supply chain and other business functions allowing for real-time data sharing across the entire organization.

Question 20

Technology Acceptance Model(TAM)

Answer 20

is model that specifies the factors that can lead better attitude about the information system along with higher acceptance and usage of the system in an organization.

Question 21

general strategies for competitive advantage

Answer 21

cost leadership, differentiation, niche strategy, altering industry structures, creating new products and services, improving existing product lines and services, other strategies

Question 22

five-force model that can lead to attainment of competitive advantage

Answer 22

rivalry among existing competitors,
threats of new entrants,
threats of substitute products and services,
bargaining power of suppliers,
bargaining power of buyer,

Question 23

value chain

Answer 23

a series of activities of that include inbound logistic, warehouse, storage, production, finished product storage, outbound logistics, marketing and sales and customer service. ‘

Question 24

types of data

Answer 24

alphanumeric, image, audio, video

Question 25

alphanumeric

Answer 25

numbers, letters and other characters

Question 26

image data

Answer 26

graphic images and pictures

Question 27

audio data

Answer 27

sound, noise or tones

Question 28

video data

Answer 28

moving images or pictures

Question 29

Customer Relationship Management(CRM)

Answer 29

-manage all aspects of customer encounters including marketing and advertising, sales, customer services and retain loyal customers. -can get customer feedback to help design new products and services.

Question 30

Supply Chain Management(SCM)

Answer 30

is a management that determines: -what supplies are required for value chain. -what quantities are needed to meet customer demand. -how supplies should be processed into finished goods and services and -how shipment of supplies and products to customers should be scheduled, monitored and controlled.