Ch. 10 Flashcards Preview

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Flashcards in Ch. 10 Deck (19):
1

Involuntary Turnover

initiated by an employer

2

Voluntary Turnover

initiated by an employee

3

Outcome Fairness

judgment that the consequences given to employees are just

4

Procedural Justice

judgment that fair methods were used to determine the consequences an employee receives

5

Interactional Justice

judgment that the org. carried out its actions in a way that took the employee's feelings into account

6

Wrongful Discharge

may not violate implied agreement or public policy

7

WARN

workers' adjustment, retraining, and notification act

8

Hot-Stove Rule

immediate consequences

9

Progressive Discipline

formal discipline process in which the consequences become more serious if the employee repeats the offense

10

Progressive Discipline Responses

- unofficial spoken warning
- official written warning
- 2nd warning and threat of temp. suspension
- temp. suspension and written notice
- termination

11

Alternative Dispute Resolution

open-door policy
peer review
mediation
arbitration

12

EAP

- employee assistance program
- referral service that employees can use to seek professional treatment for emotional problems or substance abuse

13

Outplacement Counseling

professionals try to help dismissed employees manage the transition from one job to another

14

Job Withdrawal

set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally

15

Employee Engagement

degree to which employees are fully involved in their work and the strength of their commitment to their job and company

16

Causes of Job Dissatisfaction

personal dispositions
take and roles
supervisors and coworkers
pay and benefits

17

Job Satisfaction

pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values

18

Role Analysis Technique

process of formally identifying expectation associated with a role

19

Exit Interview

meeting of departing employee with the employee's supervisor and human resource specialist to discuss the employee's reason for leaving