Ch. 16 - conflict and negotiation Flashcards Preview

MGMT1001H > Ch. 16 - conflict and negotiation > Flashcards

Flashcards in Ch. 16 - conflict and negotiation Deck (23):
1

outgroup

social group person who doesnt identify with

2

ingroup

social group person identifies with

3

conflict

emtional / cognitive response occuring when interests, perspectives, behaviors of 1 individual/group explicilty differs from those of another individual or group, can negativly affect relationship prevents new ideas and perspectives

4

consesus

general agreement

5

negotiation

method of resolving conflict- proces by which 2 parties attmept to reach agreement on issues by offering and reviewing variou positions/course of action

6

interpesronal confilict

conflict in members of same group- members are dependent on one another for acheiving common goods

7

interdependece

two individuals must work together to acheieve common goal

8

intergroup conflict

conflict between groups

9

social identity theory

propses that group members of in group will seek to find negative aspects of out group to enhance their self image; behaviors include social categorization, social identification, social comparison

10

social categorization

attempt to define normals of in group in way favoring ingroup at expense of outgroup

11

social identification

attempt to adopt identity of group we categrziae ourselves as belonging ; to conform to norms of group

12

social comparison

definiting our group in opposition to another

13

realisitc conflict theory

limited resources will lead to conflict between groups- reason why discriination and stereotypes exist in society

14

sources of conflict include

affective conflict, cognitive conflict

15

affective conflict aka

personal conflict

16

wht is affective conflict

occurs when disagreements between inividuals are atributed to personal differences instead of differences in how to approach task or problem, individual attack personalities

17

cognitive conflict aka

task related conflict

18

cognitive conflict is what

results from disgreement over work related issues- meeting scheudle, task itself etc, can be positive influcene on team

19

goup thik

extreme consensus during a deicison making process- tendency to cofnrm to consesnus viewpoint

20

three symptoms of gorup think

overestimation of group's opinion- believe group is invulnerable to outside influces
closemindednesses- not solicitying difering perspectivies
pressures toward uniformity - suppressing differing perspectives to maintain harmony

21

conflict escalation

occurs when one person's behaviors encourage or fosters anothers ersons behaviors, can occur when one perscieves other as enemy

22

conflict deescalation

occurs when conflict is reduced/eliminated, individual in conflict percieves common enenmy, stalemate, alows indivudals to reflect on reason for conflict

23

two steps of managing conflict

draws awareness to nature of disagreement , takes discrete steps to resolve disgreement