Ch. 17 - leading teams Flashcards Preview

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Flashcards in Ch. 17 - leading teams Deck (26):
1

team

group of two plus people with complemantray skills commited to working together to achieve a specific objective

2

task complexitiy

amount of info that must be processed to understand task, degree of uncertainty about possible outcomes, presence of many subtasks, need skill or knowledge, absence of standardized procedures to conduc task

3

task interdependence

extent to which group members need to work with and rely on each other to produce collective work of group - sometimes inherent in task themselves

4

task objectives

orient team members towards goals and priorities, help them understand how work fits into the bigger pic, paces team members

5

manager led teams

teams where manager acts as team leader can be classified into vertical and horizionatl teams

6

vertical teams

composed of manager and his.her subordinates in formal chain of command; everyone on team usually from same function/same unit within organization

7

horizontal team

employees from about the same heirachal level but from diff department in organiation

8

horizontal team also called

cross-functional teams

9

self directed teams

teams determining own objective and methods by which to achieve them

10

collocated teams

use significant amount of face to face communication to make operating decisions- operate in close proximity, engage in lots of social interaction, provide quick feedback on team's progress to one another

11

geographicall distributed teams

teams made up of geographically/organizationally dispersed members who rely heavily on electronic tools- email, telephone skype etc; time zones can be an issue

12

homogenus team

common language

13

Who came up with the five stage process of group development

bruce tuckerman

14

five stage process of group development

forming, stormin, norming, performing, adjourning

15

forming

define task to tbe done and how that task is to be done

16

storming

conflicts about inerpersonal issues and differences in perspective

17

norming

team members uncover ways to create new standards that encourage more collaborative behavior

18

performing

bridge differences and work together to complete task

19

adjourning

team completes task, disbanded

20

social loafing

when team members disengage from team process and fail to contribute to team's recommend or other deliverables

21

productive team process

way which team works together to accomplis its goals

22

three main components of team process

1. purposeful and rigourous decision making 2. effective participation and meningful influence 3. constructive confitc

23

common info effect

commonly held info is more important and influential than uniquely held info can squash more diversity

24

blocking behaviors

behaviors inhibiting team and its members from acheiving their objectives

25

by avoiding conflict, what happens to teams

they conform

26

boundary manager

manager who determines how teams will work with clients and tohers whohave interest in team product, coordinate/negotiate with other groups, informing, probing parading teams