CH # 4: Interacting w/Patients Flashcards Preview

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Flashcards in CH # 4: Interacting w/Patients Deck (24)
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1
Q

Paying close attention 2 a speaker w/out thinking of anything else

A

Active listening

2
Q

A vague unpleasant emotion of fear or dread often accompanied by restlessness or nervousness

A

Anxiety

3
Q

Communication that is expressed through facial expressions, body position, muscle activity and other nonverbal means

A

Body language

4
Q

Existing over a long period of time

A

Chronic

5
Q

Questions that anticipate a yes or no short answer

A

Closed questions

6
Q

Failure to acknowledge the reality of a situation

A

Denial

7
Q

Unconscious mental process that offers psychological protection

A

Ego defense mechanism

8
Q

Objective awareness and sensitivity to the feelings and emotions of others

A

Empathy

9
Q

Classified according to rank or importance

A

Hierarchy

10
Q

An organization that manages care 4 dying patients including comfort, pain relief and personal care

A

Hospice

11
Q

Critical or negative

Making judgements based on what is good/bad based on personal opionions

A

Judgemental

12
Q

Communication that occurs w/out words

Example: body posture or facial expression

A

Nonverbal

13
Q

Questions that could have a variety of answers and encourage a personal response

A

Open questions

14
Q

Spoken

Pertaining 2 the mouth

A

Oral

15
Q

A restatement of the words of another, often 2 clarify meaning

A

Paraphrasing

16
Q

Pertaining 2 bodily processes

A

Physiologic

17
Q

Experiencing one’s own emotions as those of another

A

Projection

18
Q

Expressing the meaning and emotions of another’s words back 2 the person

A

Reflecting

19
Q

The fulfillment of each individual’s potential

A

Self-actualization

20
Q

Expressing the most important points of a conversation or a written document

A

Summarizing

21
Q

Feeling the same emotions as another

A

Sympathy

22
Q

The last stage of illness

Usually means 6 months or less of life

A

Terminal phase

23
Q

Using words 2 communicate

A

Verbal

24
Q

Small video camera attached 2 a computer that allows video 2 b transmitted on the Internet

A

Webcam