Ch. 8 Flashcards Preview

MGMT 471 > Ch. 8 > Flashcards

Flashcards in Ch. 8 Deck (33):
1

Quality Method

High in all criteria

2

OBM

- Organizational Behavior Modification
- Plan for managing behavior of employees through a formal system of feedback and reinforcement

3

Strategic Purpose

Effective performance management helps the org. achieve its business objectives

4

Comparative Method

Low in all except validity

5

MBO

- Management by Objectives
- people at each level of the org. set goals in a process that flows from top to bottom, so that all levels are contributing to the org.'s overall goals

6

Administrative Purpose

Ways in which orgs. use the systems to provide info for day to day decisions about salary and benefits

7

Criteria for Effective Performance MGMT

Fit with Strategy
Validity
Reliability
Acceptability
Specific Feedback

8

Forced Distribution

Assigns a certain percentage of employees to each category in a set of categories

9

BARS

- Behaviorally Anchored Rating Scale
- rates behaviors in terms of a scale showing specific statements of behavior that describe different levels of peroformance

10

Attribute Method

Low in all except acceptability

11

Performance MGMT

process through which managers ensure that employees' activities and outputs contribute to the org.'s goals

12

Graphic Rating Scale

lists traits and provides a rating scale for each trait

13

Mixed Standard Scale

uses several statements describing each trait to produce a final score for that trait

14

BOS

- Behavioral Observation Scale
- variation of BARS which uses all behaviors necessary for effective performance to rate performance at a task

15

TQM

- Total Quality Mgmt
- provide methods for performance measurement and mgmt, attributes, and results

16

360 degree Performance Appraisal

- performance measurement that combines information from the employees:
- managers
- peers
- subordinates
- self
- customers

17

Distributional Errors

rates tend to use only one part of a rating scale

18

Behavioral Method

high in all criteria

19

Results Method

high in all criteria

20

Simple Ranking

requires managers to rank employees in their group from the highest to poorest

21

Paired Comparison

compares each employee with each other employee to establish rankings

22

Critical-Incident Method

based on managers' records of specific examples of employees acting in ways that are either effective or ineffective

23

Developmental Purpose

serves as a basis for developing employees' knowledge and skills

24

Contrast Errors

rater compares an individual against other employees

25

Leniency

reviewer rates everyone near the top

26

Strictness

rater favors lower ranking

27

Central Tendency

rater puts everyone near the middle of the scale

28

Halo Error

bias in favorable direction

29

Horns Error

bias in negative direction

30

Scheduling Performance Feedback

regular activity, not annual

31

Tell and Sell

managers tell employees their ratings and then justify those ratings

32

Tell and Listen

managers tell employees their ratings and then let employees explain

33

Problem Solving

managers and employees work together to solve performance problems