Ch.16

Question 1

Framework for study of motivation

Answer 1

Needs drive behavior, behavior drives rewards

Question 2

Contemporary approach

Answer 2

Content theory-needs focused
Process theory-focus on thought process that influence behavior
Reinforcement theory-employee learning of desired work behavior

Question 3

Content Theories

Answer 3

Maslow hierarchy of needs
Herzberg motivation needs hygiene and motivator
McClelland-need for (achievement,affiliation,power)

Question 4

Hygiene Factors

Answer 4

Job security, organizational politics, relationships, working conditions

Question 5

Motivator factors

Answer 5

Salary

Question 6

McClelland acquired needs theory

Answer 6

Needs based on life experiences.

Question 7

Process Theory

Answer 7

Adams Equity Theory- how fairly people are treated compared to others

Question 8

If people do not feel equity

Answer 8

They will not be motivated

Question 9

Equity is when

Answer 9

My inputs and outputs equal others IO

Question 10

How is inequity corrected?

Answer 10

Change- inputs, outcomes, perceptions, leave job

Question 11

Reinforcement theory- Law of Effect

Answer 11

Behavior that is reinforced gets repeated

Question 12

4 tools of reinforcement

Answer 12

Avoidance learning
Positive reinforcement
Punishment
Extinction

Question 13

Avoidance learning

Answer 13

Remove negative consequences after good behavior

Question 14

Positive reinforcement

Answer 14

Applying rewarding consequence

Question 15

Punishment

Answer 15

Unpleasant outcomes are imposed

Question 16

Extinction

Answer 16

Withdraw positive reward so negative behavior will cease

Question 17

Reinforcement Schedules

Answer 17

Continuous

Partial

Question 18

Continuous

Answer 18

Every occurrence of good behavior is rewarded

Question 19

Partial

Answer 19

Reinforcement only after some occurrences of good behavior

Question 20

Structure of work 4 approaches

Answer 20

I’m not being paid enough for this
Compensation incentives push employe
Institute employee development prgram
Gauge intrinsic motivation for x or Y

Question 21

Empowerment

Answer 21

Vision
Information
Relevant training
Power/authority

Question 22

Engagement

Answer 22

Emotional commitment employee has to the organization and its goals

-care about work and company

Question 23

Motivation

Answer 23

External or internal forces in a person that causes enthusiasm to pursue course of action