Ch9 Mngment and Ldrship in Today's Organization Flashcards Preview

Intro to Business 1 > Ch9 Mngment and Ldrship in Today's Organization > Flashcards

Flashcards in Ch9 Mngment and Ldrship in Today's Organization Deck (41):
1

management

the process of guiding the development, maintenance and allocation of resources to attain organizational goals.

2

efficiency

using the least amount of resources to accomplish the organization's goals (doing things right).

3

effectiveness

the ability to produce the desired results or goods (doing the right thing)

4

leadership

the relationship between a leader and the followers who want real changes, resulting in outcomes that reflect their shared purposes (leading people).

5

planning

the process of deciding what needs to be done to achieve organizational objectives, identifying when and how it will be done, and determining by whom it should be done.

6

strategic planning

the process of creating long-range (one to five yrs) broad goals for the organization and determining what resources will be needed to accomplish those goals.

7

mission

an organization's purpose and reason for existing; its long-term goals

8

mission statement

a clear, concise articulation of how the company intends to achieve its vision- how it is different from its competition and the keys to its success.

9

tactical planning

the process of beginning to implement a strategic plan by addressing issues of coordination and allocation of resources to different parts of the organization; has a shorter time frame (less than one year) and more specific objectives than strategic planning.

10

operational planning

the process of creating specific standards, methods, policies and procedures that are used in specific functional areas of the organization; helps guide and control the implementation of tactical plans.

11

contingency plans

plans that identify alternative courses of action for very unusual or crisis situations; typically stipulate the chain of command, standard operating procedures, and communication channels the organization will use during an emergency.

12

organizing

the process of coordinating and allocating a company's resources to carry out its plans.

13

top management

the highest level of managers, including CEOs, presidents, and vice-presidents; they develop strategic plans and address long-range issues.

14

middle management

managers who design and carry out tactical plans in specific areas of the company.

15

supervisory management (operational management)

managers who design and carry out operational plans for the ongoing daily activities of the company.

16

leading

the process of guiding and motivating others toward the achievement of organizational goals.

17

power

the ability to influence others to behave in a particular way.

18

legitimate power

power that is derived from an individual's position in an organization

19

reward power

power that is derived from an individual's control over rewards.

20

coercive power

power that is derived from an individual's ability to threaten negative outcomes.

21

expert power

power that is derived from an individual's extensive knowledge in one or more areas.

22

referent power

power that is derived from an individual's personal charisma and the respect and/or admiration the individual inspires.

23

leadership style

the relatively consistent way in which individuals in leadership positions attempt to influence the behaviour of others.

24

autocratic leaders

directive leaders who prefer to make decisions and solve problems on their own with little input from subordinates.

25

participative leaders

leaders that share decision making with group members and encourage discussion of issues and alternatives; includes democratic, consensual, and consultative styles.

26

democratic leaders

leaders who solicit input from all members of the group and then allow the members to make the final decision through a vote.

27

consensual leaders

leaders who encourage discussion about issues and then inquire that all parties involved agree to the final decision.

28

consultative leaders

leaders who confer with subordinates before making a decision, but retain the final decision-making authority.

29

free-rein (laissez-faire) leadership

a leadership style in which the leader turns over all authority and control to subordinates.

30

empowerment

the process of giving employees increased autonomy and discretion to make decisions, as well as control over the resources needed to implement those decisions.

31

corporate culture

the set of attitudes, values, and standards of behaviour that distinguishes one organization from another.

32

controlling

the process of assessing the organization's progress toward accomplishing its goals; includes monitoring the implementation of a plan and correcting deviations from it.

33

informational roles

a manager's activities as an information gatherer, information disseminator, or spokesperson for the company.

34

interpersonal roles

a manager's activities as a figurehead, company leader, or liaison

35

decisional roles

a manager's activities as an entrepreneur, resource allocator, conflict resolver, or negotiator.

36

programmed decisions

decisions made in response to frequently occurring routine situations.

37

non-programmed decisions

responses to infrequent, unforeseen, or very unusual problems and opportunities where the manager does not have a precedent to follow in decision making.

38

technical skills

a manager's specialized areas of knowledge and expertise, as well as the ability to apply that knowledge.

39

human relations skills

a manager's interpersonal skills that are used to accomplish goals through the use of human resources.

40

conceptual skills

a manager's ability to view the organization as a whole, understand how the various parts are interdependent, and assess how the organization relates to its external environment.

41

global management skills

a manager's ability to operate in diverse cultural environments.