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BTMA Finals > Change Management > Flashcards

Flashcards in Change Management Deck (16):
1

Define organizational change management (OCM) (1)

- ensuring that change is smooth and successful

2

Kotter 8 steps (8)

- mobilization (unfreeze): establishing a sense of urgency
- performing a powerful guiding coalition
- develop vision and strategy
- movement (change): communicate vision
- remove obstacles and empower action
- sustain (refreeze): plan small task to win
- consolidate gain
- anchor to culture

3

Benefit and limitation of Kotter (5)

Benefits:
- buy in employee
- clear steps
- cultural hierarchy
Limitation:
- frustration
- no room for creation

4

Bridge transition model - personal loss (2)

- change: situation and happening without people transitioning
- transition: end "loss", neutral zone, new beginning "acceptance"

5

Benefit and limitation to Bridge (2)

Benefit: focus on emotion
Limitation: not independent

6

Benefit and Limitation to Roger (3)

Benefit: focus on audience
Limitation: people are not all in one change, not all in one population

7

Kubler Ross Five Stage- Grief (1)

- denial, anger, depression, bargaining, acceptance

8

Limitation and Benefits of Kubler (4)

Benefit: foundation of benefits
Limitation:
- not all change is bad
- not distinction between transition
- difficult for groups

9

Prosci ADKAR- industry standard (2)

- goal oriented team focus on specific results
- awareness, desire, knowledge, ability, reinforcement

10

Benefit and Limitation of Prosci (2)

Benefit: checklist
Limitation: no leadership

11

Managing acceptance model (TAM) (3)

- current state, transition, future state
- only use when employee want to use it (unfreezing tactic)
- perceive to use, perceive ease to use, intention use, actual use

12

Five step contributing to effective change (5)

- motivating change: pressure change, current and desired state, positive expectation
- vision: future state
- political support: sponsor (determine), agent (responsible), target (the change)
- monitoring transition: planning activity
- sustaining momentum: resources

13

Force field analysis (2)

- driving force
- restraining force

14

Individual resistance (5)

- habits
- specific information
- fear of unknown
- economic factor
- job security

15

Organization resistance (5)

- structural inertia
- limited focus on change
- group inertia
- relationship
- resources

16

Four phases of transition (DREC) (1)

- denial, resistance, exploration, commitment