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Flashcards in Chap 7 Quiz Deck (92):
1

Management?

process of achieving organizational objectives through people and other resources

2

Top Management?

CEO, Chief financial advisor (top of company), execute vice president

3

Middle Management?

second tier management, General managers, division managers etc

4

Supervisory Management?

first line management - supervisors, section chief and team leader

5

Planning? What does it help do?

anticipating future events, conditions and determining courses of actions for acheiving organizational objectives - its helps a business focus its vision, avoid costly mistakes, and seize opportunities

6

Organizing? What doe sit help do?

process of bledning human and material resources through a formal structure of tasks and authority - through organization, everything fom workers, to production etc... can run smoothly

7

Directing? What does it mean? and what is its goals?

guiding and motivating employees to accomplish organizational objectives - could mean training, setting schedules, delegating certain tasks, and monitoring progress - goal of directing is to get the most out of your employees as you can

8

Controlling?

evaluates an organization performance against its objectives

9

Vision?

founders perception of marketplace needs and the ways a firm can satisfy them - must be focued yet remain flexible

10

What are the four categories of planning?

strategic, tactical, operational, and contingency

11

Strategic Planning? Who typically does it?

- the process of determining the primary objectives of an organization and then acting and allocating resources to achieve those objectives - typically done by top executives in the company

12

Tactical Planning?

involves implementing the activities specified by strategic plans

13

Operational Planning?

- creates the detaied standards that guide implementation of tactical plans - deals with developing and implementing tactics in specified functional areas

14

Contingency Planning?

- allows companie to resume operations as quickly and as smoohtly as possible after an emergency - involves upper management - assign roles to specific people and sections in times of emergency - security breaks, fire, etc...

15

Mission Statement?

written explnation of an organizations business intentions and aims - guides the actions of employees and publicizes companys reason for existence - states firms purpose, market it will serve etc...

16

SWOT analysis?

acronym for strengths, weakenesses, opportunities, and threats - use these to get a competitive edge on competitotrs

17

Objectives?

set guideposts by which managers define the organizations desire dperformace in such areas as new product development, sales, customer service, growth, environmental and social responisiibility, and employee satisfaction - keeps the company on task

18

Competitive Differentiation?

the unique combination of a comapny sabilities and resources that set it apart from its competitors

19

Decision Making?

process of recognizing a problem or opportunity, evaluating alternative soultions, selecting and implementing an alternative, and assessing the resuts

20

Programmed Decisions?

involves simple, common, and freuently pccuring problems for which solutions have already been determined - devisions like reordering office supplie, renewing a lease, etc...

21

Nonprogrammed Decisions?

involves a complex and unique problem or opportunity with important consequences for the organization

22

Leadership?

ability to direct or inspire people to attain certain goals

23

3 Qualities of a leader?

- empathy: ability to imagine yourself in someone else’s position - self-awareness - objectivity

24

Autocratic Leadership?

centered on the boss, make decisions on their own without consulting employees - expect automatic implementation

25

Democratic Leadership?

includes others in the deciison making process - centers on employees contributions - delgeate assignments, ask employees for suggestions, and encourage participation

26

Empowerment?

giving employees shared authority, responsibility, and decision making with their managers

27

Free Rein Leadership?

leaders believe in minimal supervision - communicate with employees if their situation warrants it - encourage employees to pursue ideas

28

Corporate Culture?

organizations system of principles, beliefs, and values

29

What is an organization?

structued group of people working together to achieve common goals

30

What are the 3 key elements of an organization?

- human interaction - goal directed activities - structure

31

Departmentalization?

process of dividing work activities into units within the organization - in this employees specialize in certain jobs - such as marketing, finance or design

32

What are the 5 types of departmentalization?

product, geographical, customer, functional, and process

33

Product Departmentalization:

organizes work units based on the goods and services a company offers - video game campny organized by product

34

Geographical Departmentalization?

firm organized units by geographical regions within a country or regions throughout the world

35

Customer Departmentalization?

firm that offers a variety of goods and services targeted at different types of customers might structure itself based on customer departmentalization

36

Functional Departmentalization?

some firms organize work units according to business functions such as finance, mrketing, human resources, and production

37

Process Departmentalization?

some goods and services require multiple work processes to complete their production

38

Delegation?

when managers assign work to employees

39

Span of Management (span of control)

number of employees a manager supervises - these employees give direct reports as to whats happening

40

Centralization?

keeps decision making in upper levels of company

41

Decentralization?

locates decision making at lower levels

42

Line Organization?

oldest and simplest form organization structure, establishes a direct flow of authority - offers clear Chain of Command: hierarchy of managers and workers

43

What are the four types of organization structures?

line, line and staff, committee, and matrix

44

Line and staff organization?

combines direct flow of authority of a line organization with staff departments that support the line departments

45

Committee Organizations?

structure that places authority and responsibility jointy in the hands of a group of individuals rather than a single manger

46

Matrix Organization?

use a matrix or product management design to customize their structures - this matrix tructure links employees from different part of the prganization to work together on specific projects

47

process of achieving organizational objectives through people and other resources

Management?

48

CEO, Chief financial advisor (top of company), execute vice president

Top Management?

49

second tier management, General managers, division managers etc

Middle Management?

50

first line management - supervisors, section chief and team leader

Supervisory Management?

51

process of anticipating future events and condition and determining courses of actions for acheiving organizational objectives - its helps a business focus its vision, avoid costly mistakes, and seize opportunities

Planning? What does it help do?

52

process of bledning human and material resources through a formal structure of tasks and authority - through organization, everything fom workers, to production etc... can run smoothly

Organizing? What doe sit help do?

53

guiding and motivating employees to accomplish organizational objectives - could mean training, setting schedules, delegating certain tasks, and monitoring progress - goal of directing is to get the most out of your employees as you can

Directing? What does it mean? and what is its goals?

54

evaluates an organization performance against its objectives

Controlling?

55

founders perception of marketplace needs and the ways a firm can satisfy them - must be focued yet remain flexible

Vision?

56

strategic, tactical, operational, and contingency

What are the four categories of planning?

57

- the process of determining the primary objectives of an organization and then acting and allocating resources to achieve those objectives - typically done by top executives in the company

Strategic Planning? Who typically does it?

58

involves implementing the activities specified by strategic plans

Tactical Planning?

59

- creates the detaied standards that guide implementation of tactical plans - deals with developing and implementing tactics in specified functional areas

Operational Planning?

60

- allows companie to resume operations as quickly and as smoohtly as possible after an emergency - involves upper management - assign roles to specific people and sections in times of emergency - security breaks, fire, etc...

Contingency Planning?

61

written explnation of an organizations business intentions and aims - guides the actions of employees and publicizes companys reason for existence - states firms purpose, market it will serve etc...

Mission Statement?

62

acronym for strengths, weakenesses, opportunities, and threats - use these to get a competitive edge on competitotrs

SWOT analysis?

63

set guideposts by which managers define the organizations desire dperformace in such areas as new product development, sales, customer service, growth, environmental and social responisiibility, and employee satisfaction - keeps the company on task

Objectives?

64

the unique combination of a comapny sabilities and resources that set it apart from its competitors

Competitive Differentiation?

65

process of recognizing a problem or opportunity, evaluating alternative soultions, selecting and implementing an alternative, and assessing the resuts

Decision Making?

66

involves simple, common, and freuently pccuring problems for which solutions have already been determined - devisions like reordering office supplie, renewing a lease, etc...

Programmed Decisions?

67

involves a complex and unique problem or opportunity with important consequences for the organization

Nonprogrammed Decisions?

68

ability to direct or inspire people to attain certain goals

Leadership?

69

- empathy: ability to imagine yourself in someone else’s position - self-awareness - objectivity

3 Qualities of a leader?

70

centered on the boss, make decisions on their own without consulting employees - expect automatic implementation

Autocratic Leadership?

71

includes others in the deciison making process - centers on employees contributions - delgeate assignments, ask employees for suggestions, and encourage participation

Democratic Leadership?

72

giving employees shared authority, responsibility, and decision making with their managers

Empowerment?

73

leaders believe in minimal supervision - communicate with employees if their situation warrants it - encourage employees to pursue ideas

Free Rein Leadership?

74

organizations system of principles, beliefs, and values

Corporate Culture?

75

structued group of people working together to achieve common goals

What is an organization?

76

- human interaction - goal directed activities - structure

What are the 3 key elements of an organization?

77

process of dividing work activities into units within the organization - in this employees specialize in certain jobs - such as marketing, finance or design

Departmentalization?

78

product, geographical, customer, functional, and process

What are the 5 types of departmentalization?

79

organizes work units based on the goods and services a company offers - video game campny organized by product

Product Departmentalization:

80

firm organized units by geographical regions within a country or regions throughout the world

Geographical Departmentalization?

81

firm that offers a variety of goods and services targeted at different types of customers might structure itself based on customer departmentalization

Customer Departmentalization?

82

some firms organize work units according to business functions such as finance, mrketing, human resources, and production

Functional Departmentalization?

83

some goods and services require multiple work processes to complete their production

Process Departmentalization?

84

when managers assign work to employees

Delegation?

85

number of employees a manager supervises - these employees give direct reports as to whats happening

Span of Management (span of control)

86

keeps decision making in upper levels of company

Centralization?

87

locates decision making at lower levels

Decentralization?

88

oldest and simplest form organization structure, establishes a direct flow of authority - offers clear Chain of Command: hierarchy of managers and workers

Line Organization?

89

line, line and staff, committee, and matrix

What are the four types of organization structures?

90

combines direct flow of authority of a line organization with staff departments that support the line departments

Line and staff organization?

91

structure that places authority and responsibility jointy in the hands of a group of individuals rather than a single manger

Committee Organizations?

92

use a matrix or product management design to customize their structures - this matrix tructure links employees from different part of the prganization to work together on specific projects

Matrix Organization?