Chapter 1 Flashcards
What do managers do?
Set objectives, organize, motivate and communicate, measure, and develop people.
What is the process of management?
Planning, organizing, leading, controlling.
What is organizational effectiveness?
Providing a product or service that customers value.
What is organizational efficiency?
The amount of resources used to achieve an organizational goal.
What are the three skills managers must possess?
Conceptual (organization as a whole and industry), human, technical.
Non managers need _________ skills, middle mangers need more _______ skills, and high managers need good _________ skills.
Technical, human, conceptual.
What are the normal managerial activities?
Multitasking, and life on speed dial.
Manager roles are not _______, management is not ___________ parts, managers need time to ______ and think.
Discrete, independent, plan
What roles do managers have?
Informational, interpersonal, and decisional roles.
Why are middle mangers important and what do they do?
They can improve productivity, drive innovation, and respond to environmental shifts.
