chapter 1

Question 1

is the name given to the entity exercising that authority.

Answer 1

government

Question 2

can most simply define as legitimate power to make decision on behalf of the organization.

Answer 2

authority

Question 3

Whereas ___ is the ability to influence the behavior of others, authority is the right to do so.

Answer 3

power

Question 4

is therefore based on an acknowledged duty to obey rather than on any form of coercion or
manipulation.

Answer 4

Authority

Question 5

Weber distinguished between three kinds of authority, based on the different grounds upon which obedience
can be established;

Answer 5

traditional authority
charismatic authority
legal authority

Question 6

is rooted in history or tradition like monarchies.

Answer 6

Traditional authority

Question 7

stems from personality-derives from individual’s extraordinary personal qualities.
Examples: Martin Luther, Nelson Mandela

Answer 7

Charismatic authority

Question 8

is grounded in a set of impersonal rules. It is a form of leadership in which authority of a ruling
government regime comes from system of bureaucracy, public choice and legality.

Answer 8

Legal authority

Question 9

To study _______ is to study the exercise of authority.

Answer 9

government

Question 10

_________ is closely related to politics.

Answer 10

Government

Question 11

“The system by which entities are directed and controlled.

Answer 11

Governance

Question 12

It is concerned with structure and processes for decision-making, accountability, control, and
behavior at the top of an entity.

Answer 12

Governance

Question 13

________ influences how an organization’s objectives are set and achieved, how risk is
monitored and addressed and how performance is optimized”.

Answer 13

Governance

Question 14

is a system and process, not a single activity and therefore successful
implementation of a good governance strategy requires a systematic approach that incorporates
strategic planning, risk management, and performance management.

Answer 14

Governance

Question 15

Like culture, it is a core component of the unique characteristics of a successful organization.

Answer 15

Governance

Question 16

defines governance as the process whereby societies or organizations make their important decisions, determine who has the voice, who is engaged
in the process, and how an account is rendered.

Answer 16

institute on governance

Question 17

It assures that corruption is minimized, the views of minorities are taken into account, and that the voices of the most vulnerable in society are heard in decision-making.

Answer 17

Good governance

Question 18

It is also
responsive to the present and future needs of
society.

Answer 18

Good governance

Question 19

All men and women should have a voice in decision-making, either directly or
through legitimate intermediate institutions that represent their interests.

Answer 19

participation

Question 20

Such broad
participation is built on freedom of association and speech, as well as capacities to
participate constructively.

Answer 20

participation

Question 21

Good governance mediates differing interests to reach a broad consensus on what is
in the best interests of the group and,. where possible, on policies and procedures

Answer 21

consensus orientation

Question 22

Is based on the principle that every person or group is responsible for their actions, especially when
their acts affect the public interest.

Answer 22

Accountability

Question 23

It refers to the answerability or responsibility for one’s actions so that systems exist for
decision-makers in government, the private sector and civil society organizations to answer to the
public, as well as to institutional stakeholders.

Answer 23

Accountability

Question 24

Decision-makers in government, the private sector and civil society organizations are accountable to
the public, as well as to institutional stakeholders. This accountability differs depending on the
organization and whether the decision is internal or external to an organization.

Answer 24

Accountability

Question 25

is built on the free flow of information. Processes, institutions, and
information are direct and accessible to those concerned with them, and enough
information is provided to understand and monitor them.

Answer 25

Transparency

Question 26

Good governance requires that institutions and processes try to serve all stakeholders
within a reasonable timeframe.

Answer 26

responsiveness

Question 27

All men and women have opportunities to improve or maintain their well-being.

Answer 27

equity and inclusiveness

Question 28

Exist where everyone has opportunities to improve or maintain their well-being. This
means that all members of society, especially the most vulnerable, are taken into
consideration in policymaking, and no one feels alienated, disenfranchised or left
behind.

Answer 28

equity and inclusiveness

Question 29

Good governance demands that preferential attention is given to the plight of the
poor, marginalized and needy.

Answer 29

equity and inclusiveness

Question 30

Processes and institutions produce results that meet needs while making the best use
of resources.

Answer 30

effectiveness and efficiency

Question 31

require the enhancement of quality and standardization
of public service delivery, the professionalization of the bureaucracy, focusing
government efforts on vital functions, and the elimination of redundancies or overlaps
in functions and operations.

Answer 31

effectiveness and efficiency

Question 32

For public service delivery, agencies must promptly and adequately cater to the
needs of citizens, simplifying government procedures and reducing red tape, using
appropriate technology when feasible, as well as coordinating processes among
various government agencies to eliminate redundant information requirements.

Answer 32

effectiveness and efficiency

Question 33

It demands that the people and civil society render habitual obedience to the law.

Answer 33

rule of law

Question 34

It also demands that the government acts within the limits of the powers and
functions prescribed by the rule of law means “peace and order” “absence of
corruption”, an impartial and effective justice system”, observance and protection of
human rights.”

Answer 34

rule of law

Question 35

Legal frameworks should be fair and enforced impartially, particularly the laws on
human rights.

Answer 35

rule of law

Question 36

creates transparent rules and controls, provides guidance to
leadership, and aligns the interests of shareholders, directors, management, and employees.

Answer 36

Good corporate governance

Question 37

can give investors and stakeholders a clear idea of a company’s direction and business integrity.

Answer 37

Corporate governance

Question 38

can translate to rising share prices.

Answer 38

Good corporate governance

Question 39

due to the repeatability and consistency of tasks performed.

Answer 39

Efficient Processes

Question 40

this repeatability and consistently helps to quickly identify the
nonconformities in processes.

Answer 40

visibility of errors

Question 41

– when tasks are streamlined, companies can eliminate the waste from scrap,
rework, and any other costly inefficiencies.

Answer 41

reduced csts

Question 42

regular disruptions from inconsistent processes are
eliminated, as operation specifics become either ‘conform’ or ‘non-conform’.

Answer 42

smoother running operations

Question 43

– a culture that supports corporate governance allows for its product to reach the
market while meeting its intended specifications and working correctly.

Answer 43

compliance