Chapter 1 Flashcards

(38 cards)

1
Q

Conceptual simplification of a real
situation in which extraneous info is
excluded and analysis is simplified is ______

A

Model

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2
Q

Collection of interrelated parts or
subsystems unified by design to
obtain one or more objectives is a _______

A

System

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3
Q

Any human physical, or operational
resource required to accomplish
objective of the system is ______

A

Input

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4
Q

Action or activity to change inputs

into outputs is ______

A

Transformation

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5
Q

The result of transforming input into

achievement of a systems goal is ______

A

Output

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6
Q

All stored information that provides
historical records of a system’s operations
is ______

A

Memory

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7
Q

Things outside the system that can

impact the operation of the system is ______

A

environmental factors

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8
Q

Processes by which a system continually
receives information from its internal and
external environment is _____

A

Feedback

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9
Q

Organizations that are in continual

interaction with the environment is _____

A

Open systems

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10
Q

Each part of the system affects
performance of other parts of the
system is _____

A

Interdependency

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11
Q

Characteristic of a system that is composed
of subsystems of a lower order and a supra
system of a higher order is is _____

A

Hierarchy

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12
Q

Complete system within itself that is

part of a larger system is is _____

A

Subsystem

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13
Q

Same or similar output can be achieved
by using different inputs or by varying
the transformation process is _____

A

Equifinality

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14
Q

Limits of a system that set the domain of

organization activity is is _____

A

Boundaries

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15
Q

Area where two systems or subsystems

come in contact with each other is is _____

A

Interface

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16
Q

Human: labor and skills
Materials: food and supplies
Facilities: space and equipment
Operational: money, time, utilities, and information

A

Four types of resources

17
Q
  1. Procurement2. Production
  2. Distribution and service
  3. Safety, Sanitation,
    and Maintenance
A

Functional subsystems include:

18
Q

operation, human resources, finances,

and marketing are functions of:

19
Q

Selection by management of a course of

action from a variety of alternatives is _____

A

Decision Making

20
Q

Management’s ability to maintain
organization stability under shifting
technological, economic, political,
and social conditions is _____

21
Q

Search for and acquisition of info about

events and trends external to the organization

A

Environmental scanning

22
Q

Characteristic of a company that distinguish

it from others is _____

A

competitive advantage

23
Q

New firms entering the market

competing for same customers

24
Q

Intensity of competition among competing firms

25
Other products or services meet customer | needs in same or similar ways is _____
Substitutes
26
Control of price and quality by supplier is _____
Suppliers
27
Control of purchasing decision by buyer is _____
Buyers
28
Individuals or groups who are significantly affected by or can significantly influence a company's decisions is _____
Stakeholder
29
Another organization selling a similar product/ | service to the same market segment is is _____
Competitor
30
Foodservice operations in which sale of | food is the primary activity and a profit is desired
Commercial foodservice
31
Retail business with primary emphasis placed on providing the public a convenient location to purchase quickly from a wide array of consumable products and gasoline is _____
convenience store
32
Providing care under a fixed budget, has put | pressure on hospitals to control costs is _____
managed care
33
an agreement between two or more persons to | do or not to do something is _____
contract
34
the right granted to an individual or group to | market a company's concepts is _____
Franchising
35
a person who is granted a franchise is _____
franchisee
36
a person who grants a franchise is _____
franchisor
37
person who creates and assumes risk for | a new venture or business is an _____
Entrepreneur
38
Ability to meet needs of today without compromising future generation's ability to meet needs is _____
sustainability