Chapter 1

Question 1

Organization

Answer 1

A deliberate arrangement of people brought together to accomplish a specific purpose

Question 2

Three characteristics that identify an organization are its

Answer 2

goals, people, structure

Question 3

Goals

Answer 3

express the district purpose of a particular organization

Question 4

People

Answer 4

who make decisions and engage in work activities to reach the organization’s goal

Question 5

A deliberate structure

Answer 5

which systematically defines and limits its members behaviors

Question 6

Non managerial employees

Answer 6

work directly on tasks and do not oversee the work of others

Question 7

Managers

Answer 7

Who direct and oversee the activities of the people in its organization

Question 8

Top managers

Answer 8

Make decisions about the direction of an organization

Question 9

Middle managers

Answer 9

Manage other managers

Question 10

First - line managers

Answer 10

Direct non managerial employees

Question 11

Team leaders

Answer 11

Manage activities of a work team

Question 12

What is management?

Answer 12

the process of getting things done effectively and efficiently, with and through people

Question 13

Effectiveness

Answer 13

doing the right things

Question 14

Efficiency

Answer 14

Doing things right

Question 15

Small business

Answer 15

an independent business fewer than 500 employees that doesn’t necessarily engage in any new or innovative practices and has relatively low impact on its industry

Question 16

Spokesperson

Answer 16

externally meeting with customers, arranging financing with bankers, searching for new opportunities, and stimulating change

Question 17

internal large corporation manager role

Answer 17

deciding which organizational units get which and how much of the available resources

Question 18

Four functions approach

Answer 18

planning, organizing, leading, controlling

Question 19

Planning

Answer 19

defining goals, establishing strategies and developing plans to coordinate

Question 20

Organizing

Answer 20

determining which tasks need to be done and by whom, how tasks are to be grouped, who reports to whom, and who will make decisions

Question 21

Leading

Answer 21

motivating employees, selecting the most effective communication channel, and resolving conflicts

Question 22

Controlling

Answer 22

monitoring performance, comparing it with goals, and correcting any significant deviations

Question 23

Interpersonal relationships

Answer 23

figurehead, leader, and liason

Question 24

informational transfer

Answer 24

monitor, disseminator, and spokesperson

Question 25

Decision making

Answer 25

Entrepreneur, disturbance handler, resource allocator and negotiator

Question 26

Conceptual skills

Answer 26

Analyzing and diagnosing complex situations to see how things fit together and to facilitate making good decisions.

Question 27

Interpersonal skills

Answer 27

Working well with other people both individually and in groups by communicating, motivating, mentoring, and delegating.

Question 28

technical skills

Answer 28

Job-specific knowledge, expertise, and techniques needed to perform work tasks. (For top-level managers − knowledge of the industry and a general understanding of the organization’s processes and products; For middle- and lower-level managers − specialized knowledge required in the areas where they work—finance, human resources, marketing, computer systems, manufacturing, information technology).

Question 29

Political skills

Answer 29

Building a power base and establishing the right connections so they can get needed resources for their groups.