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Flashcards in Chapter 1 Deck (21):
1

Management

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organizations resources

2

Efficient

Use resources, people, money, raw materials, etc. wisely and cost effectively

3

Effective

To achieve results successfully to achieve the organizations goals

4

What is the management process

Planning, set goals and decide how to achieve them
organizing, arrange tasks, people and other resources to accomplish the work
leading, motivate, direct, and influence people to work hard to achieve organizational goals
controlling: monitor performance, compare it with goals, take corrective actions if necessary

5

Competitive advantage

The ability of and organization to produce goods or services more effectively than competitors do, thereby outperforming them

6

Sustainability

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs

7

What are the levels of management

Top managers
Middle managers
First-line managers
Team leader
Non-managerial personnel

8

Top mangers

Make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it

9

Middle mangers

Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them

10

“high touch” jobs

Dealing with people rather than computer screens or voice-responsive systems

11

First-line managers

Make short term operating decisions, directing the daily tasks of non-managerial personnel

12

Team leader

A manager who is responsible for facilitating team activities toward achieving key results

13

Technical skills

The job-specific knowledge needed to perform well in a Specialized field

14

Conceptual skills

The ability to think analytically, to visualize an organization as a whole and understand how the parts work together

15

Human skills

The ability to work well in cooperation with other people to get things done

16

Soft skills

The ability to motivate, to inspire trust, to communicate with others

17

interpersonal managerial roles

Managers interact with people inside and outside their work units
Figurehead, leader, liaison

18

Informational managerial roles

Managers receive and communicate information
Monitor, dissemination, spokesperson

19

Decisional managerial roles

Managers use information to make decisions to solve problems or take advantage of opportunities
Entrepreneur, disturbance handler, resource allocator, negotiator

20

Entrepreneur

Someone who sees a new opportunity for a product or service and launches a business to try to realize it

21

Intrapreneur

Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organizations resources to try and realize it