Chapter 1 Flashcards by Patrick Maples

Which of the following websites provides information on storing personally identifiable information?

A. www.chinfo.navy.mil
B. www.navfac.navy.mil
C. www.donpii.navy.mil
D. www.doncio.navy.mil

D. www.doncio.navy.mil

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What Secretary of the Navy Manual sets forth the guidelines to follow to store classified information?

A. 5540.36
B. 5530.36
C. 5520.36
D. 5510.36

D. 5510.36

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In an office setting, personal objects should be stored in what manner?

A. In plain view
B. Away from view
C. On top of a desk
D. Under a filing cabinet

B. Away from view

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How many inches should chair seats be situated below the base of typewriters or computer keyboards?

A. 10
B. 12
C. 14
D. 16

B. 12

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Which of the following items is NOT a common piece of office equipment?

A. Typewriter
B. Laptop
C. Digitizer
D. Scanner

C. Digitizer

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What Standard Subject Identification Code series encompasses financial management topics?

A. 6000
B. 7000
C. 8000
D. 9000

B. 7000

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What Standard Subject Identification Code series encompasses information technology and communications topics?

A. 2000
B. 3000
C. 4000
D. 5000

A. 2000

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What Standard Subject Identification Code series encompasses civilian personnel topics?

A. 10000
B. 11000
C. 12000
D. 13000

C. 12000

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What mail item should be used to route all mail of importance?

A. Item list
B. Control slip
C. Packing form
D. Receipt sheet

B. Control slip

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What officer, in coordination with the executive officer, is responsible for the implementation of the directives issuance system?

A. Deck
B. Personnel
C. Engineering
D. Administrative

D. Administrative

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Other than the subject classification number, what other information is used to file instructions or notices received from outside activities?

A. Originator
B. Date received
C. Number of pages
D. Signature authority

A. Originator

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What does the acronym SOP stand for?

A. Standard operating principle
B. Standard originating procedures
C. Standard operating procedure
D. Standard operation procedure

C. Standard operating procedure

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What quality is the primary means of communication?

A. Voice
B. Gestures
C. Eye contact
D. Facial expres

A. Voice

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What critical attribute is best described as conveying to personnel that you will solve their problems in a timely manner?
A.
Training
B.
Patience
C.
Positivity
D.
Expectations

D. Expectations

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What critical attribute will directly affect the reputation of your department and the command climate?

A. Training
B. Patience
C. Positivity
D. Expectations

C. Positivity

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What critical attribute can be described as keeping on top of the changes in policy or management systems?

A.
Training
B.
Patience
C.
Positivity
D.
Expectations

A. Training

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Which of the following traits is demanded of a yeoman?

A. Vision
B. Courage
C. Integrity
D. Resilience

C. Integrity

Other than attitude and appearance, what other trait plays a major role in good customer service?

A. Pride
B. Timeliness
C. Confidence
D. Inattentiveness

A. Pride

Which of the following roles best describes recognizing that your impression sets the stage for the daily interactions with the customer?

A. Recognizing the customer’s needs
B. Improving your contact skills
C. Examining your attitude
D. Role of the customer

C. Examining your attitude

Which of the following characteristics is NOT a common customer service mistake?

A. Personal reactions
B. Language barriers
C. Attentiveness
D. Demeanor

C. Attentiveness

What yeoman school provides senior personnel with the knowledge of administrative and personnel office management and procedures?

A. A
B. B
C. C
D. F

D. F

What yeoman school provides top-performing Sailors with extensive training in flag office administration and management?

A. A
B. B
C. C
D. F

C. C

What yeoman Navy Enlisted Classification deals with Top Secret/Sensitive Compartmented Information personnel security?

A. 2514
B. 8800
C. 9190
D. 9956

C. 9190

What yeoman Navy Enlisted Classification describes a yeoman trained to work on a flag officer personal staff?

A. 2514
B. 8800
C. 9190
D. 9956

A. 2514

What does the acronym FTS stand for? A. Full-Time Service B. Full-Time Support C. Functional Time Service D. Functional Time Support

B. Full-Time Support

Other than a submarine leading yeoman, what other advanced leadership position directly represents the executive officer of a command? A. Ship’ secretary B. Duty section leader C. Leading petty officer D. Administrative assistant

D. Administrative assistant

A staff administration department is normally part of what component’s administrative offices? A. Sea B. Shore C. Reserve D. Expedition

B. Shore

What member of a flag officer’s personal staff is a post-major activity commanding officer? A. Executive assistant B. Chief of staff C. Flag writer D. Flag aide

B. Chief of staff

What member of a flag officer’s personal staff is responsible for the operational flow of the front office? A. Executive assistant B. Chief of staff C. Flag writer D. Flag aide

C. Flag writer

What member of a flag officer’s staff is normally responsible for the management of the daily operations of shore commands? A. Executive assistant B. Chief of staff C. Flag writer D. Flag aide

A. Executive assistant

What term is used to describe a priority in place, time, or rank? A. Eminence B. Reticence C. Confluence D. Precedence

D. Precedence

What type of ship’s ceremony is the second significant milestone in a ship’s service lifetime? A. Decommissioning B. Commissioning C. Christening D. Keel-laying

C. Christening

A ship is entitled to the “USS” designation after the completion of what type of ship’s ceremony? A. Decommissioning B. Commissioning C. Christening D. Keel-laying

B. Commissioning

What United States Code Title is a codification of laws relating to the armed forces? A. 10 B. 20 C. 30 D. 40

A. 10

What type of message is used to inform officers of their selection for promotion? A. All Navy B. All Marine Corps C. Naval administrative D. Secretary of the Navy

C. Naval administrative

What Secretary of the Navy Instruction is a reference for promotion of lieutenants and above? A. 1420.1 B. 1420.2 C. 1420.3 D. 1420.4

A. 1420.1

What method should be followed when frequently used forms are filed in slanted trays? A. Frequently used in back B. Frequently used in front C. Least used in front D. File in another tray

B. Frequently used in front

What environmental factor should be considered to arrange desks in an office? A. Proximity to a door B. Access to light C. Aesthetic appeal D. Access to filing cabinets

B. Access to light

What Secretary of the Navy Manual provides information on Standard Subject Identification Code? A. 5010.2 B. 5110.2 C. 5210.2 D. 5310.2

C. 5210.2

What Standard Subject Identification Code encompasses operations and readiness topics? A. 2000 B. 3000 C. 4000 D. 5000

B. 3000

What Standard Subject Identification Code encompasses ordnance material topics? A. 6000 B. 7000 C. 8000 D. 9000

C. 8000