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Flashcards in Chapter 1 Managing HR Deck (22)
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1
Q

What is Human Resource Management (HRM)

A

The policies, practices, and systems that influence employees behavior, attitude, and performance.

2
Q

What is Human Capital?

A

An organizations employees, described in terms of their training, experience, judgment, intelligence, relationships and insight.

3
Q

What is Job Analysis?

A

The process of getting detailed information about jobs.

4
Q

What is job design?

A

The process of defining how work will be performed and what tasks will be required in a given job.

5
Q

What is Recruitment?

A

The process which the organization seeks applicants for potential employment.

6
Q

What is Selection?

A

The process by which the organization attempts to identify applicants with the necessary knowledge, skills abilities, and other characteristics that will help the organization achieve its goals.

7
Q

What is Training?

A

An organizations planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job.

8
Q

What is development?

A

The acquisition of knowledge, skills and behaviors that improve an employees ability to meet changes in job requirements and in customer demands.

9
Q

What is Performance Management?

A

The process through which managers ensure that employees activities and outputs contribute to the organizations goals.

10
Q

What are the top 5 qualities employers look for in employees?

A
  1. Verbal communication skills
  2. Teamwork skills
  3. Decision making, problem solving
  4. Planning and prioritizing tasks
  5. Gathering and processing information
11
Q

what is workforce analytics?

A

The use of quantitative tools and scientific methods to analyze data from HR data bases and other sources to make evidence-based decisions that support business goals.

12
Q

What is human resource planning?

A

Identifying the numbers and types of employees the organization will require in order to meet its objectives

13
Q

what is talent management?

A

A systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers.

14
Q

what is evidence based HR?

A

collecting and using data to show that HR practices have a positive influence on the company’s bottom line or key stakeholders.

15
Q

what is sustainability?

A

An organizations ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community.

16
Q

who are stakeholders?

A

The parties with an interest in the company’s success (i.e. shareholders, the community, customers, and employees).

17
Q

What is ethics?

A

The fundamental principles of right and wrong.

18
Q

What are the standards for identifying ethical practices?

A
  1. Fair and equitable
  2. Respect for basic human rights
  3. Greatest good for greatest number
19
Q

Explain how HRM contributes to an organizations performance?

A

HRM influences who works for an organization and how well managed HR can be a source of sustainable competitive advantage by contributing quality, profits, and customer satisfaction.

20
Q

What are the responsibilities of HR departments.

A
  1. Analyze and design jobs.
  2. Recruit and select employees
  3. Training and development
  4. Performance management
  5. admin pay and benefits
  6. employee relations
  7. Personnel policy and record keeping
  8. compliance w/ labor law
  9. development and execution of corporate strategy
21
Q

What are the types of competencies needed for HRM?

A
  1. Business
  2. Interpersonal
  3. Leadership
  4. Technical
22
Q

Explain the role of supervisors in HRM?

A
  1. Help analyze work
  2. Interview candidates
  3. Provide training
  4. Recommend pay increases
  5. Represent company to employees
  6. Conduct performance appraisals