Flashcards in Chapter 10 Quiz Deck (20)
Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.
A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.
The increasing diversity of the American workforce is an example of a(n) ______ force for change.
An innovative change involves ______ complexity, cost, and uncertainty.
Four steps to making innovation happen within an organization include all of the following except ____.
So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.
During Lewin's refreezing stage, managers should __________.
encourage and reinforce the desired change in the employees
The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?
wait until 2016 and see what the rate is then
Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.
Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD.
treatment or intervention
After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?
A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation.
Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should __________.
acknowledge the team for their effort
Which of the following is the factor that most reduces an organization's ability to learn from failure?
employees who blame others for failure
Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.
shareholder, customer, and market changes
During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.
Which of the following sequences best describes how a manager can foster innovation in an organization?
recognize problems, gain allies, overcome resistance, execute well
Which of the following is an example of a proactive change?
Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
Which of the following is not a way to encourage innovation?
withholding raises and promotions when innovation attempts don't work out