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Flashcards in Chapter 11 Deck (47):
1

Personality

The stable psychological traits and behavioral attributes that give a person his or her identity

2

What are the big 5 personality Dimensions?

Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

3

Extroversion

How outgoing, talkative, sociable, and assertive a person is

Associated with success for managers and salespeople

4

Agreeableness

How trusting, good-natured, cooperative, and soft hearted one is

5

Conscientiousness

How dependable, responsible, achievement oriented, and persistent one is

Found to have the strongest positive correlation with job performance and training performance

6

Emotional stability

How relaxed, secure, and unworried one is

#unbothered

7

Openness to experience

How intellectual, imaginative, curious, and broad minded one is

8

What should you be cautious about when using personality testing in the workplace?

Use professionals:
Do not hire based on personality tests alone:
Be alert for gender, racial, and ethnic bias:
Graphology tests don’t work but integrity tests do

9

Proactive personality

Someone who is more apt to take initiative and preserve to influence the environment

10

What are the core self-evaluations ? (5)

Self-efficacy
Self esteem
Locus of control
Emotional stability
Emotional intelligence

11

Self-efficacy

Belief in ones ability to do a task
Learned helplessness

12

Self-esteem

The extent to which people like or dislike themselves, their overall self-evaluation

13

Locus of control
Internal vs. external

How much people can control their own fate through their own efforts

Internal locus of control, you control your fate
External locus of control, the environment controls your fate, external factors

14

Emotional stability

The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure

15

Emotional intelligence

Ability to monitor you and others feelings and to use this information to guide your thinking and actions

16

What are ways managers can boost employee self esteem?

Reinforce positive attributes and skills of employee

Provide positive feedback whenever possible

Break larger projects into smaller tasks and projects

Express confidence in employees abilities to complete their tasks

Provide coaching whenever employees are seen to be struggling to complete tasks

17

What are 4 traits of emotional intelligence?

Self-awareness:

Self-management:

Social awareness:

Relationship management:

18

Organizational behavior

To explain and predict workplace behavior, so managers can better lead and motivate their employees to be productive

19

Values

Abstract ideals that guide ones thinking and behavior across all situations

20

Attitude

A learned predisposition toward a given object

21

What are the three components of attributes

Affective
Cognitive
Behavioral

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Affective attitudes

Consist of feelings or emotions one has about a situation

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Cognitive attitudes

Beliefs and knowledge one has about a situation

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Behavioral attitudes

Refers to how one intends or expects to behave toward a situation

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Cognitive dissonance

The psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior
Importance, control, rewards

26

Perception

Process of interpreting and understanding ones environment

27

What are the four steps in the perceptual process?

1. Selective attention: “did I notice something?”
2. Interpretation and evaluation: “what was that I noticed and what does that mean?”
3. Storing in memory: “remember it as an event, concept, person, or all three?”
4. Retrieving from memory to make judgements and decisions: “ what do I recall about that?”

28

What are some distortions in perception?

Stereotyping
Halo effect
Recency effect
Casual attributions
Pygmalion effect, aka self-fulfilling prophecy

29

Stereotyping

Tendency to attribute to an individual for the characteristics one believes are typical of the group to which the individual belongs
Sex-role, age, race, ethnicity

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Halo effect

Forming an impression of an individual based on a single trait

31

Recency effect

Tendency to remember recent information better than earlier information

32

Casual attributions

Activity of inferring causes for observed behaviors
Fundamental attribution, self-serving bias

33

Self-fulfilling prophecy

The phenomenon in which peoples expectations of themselves or others lead them to behave in ways that make those expectations come true
Aka Pygmalion effect

34

Employee engagement

An individuals involvement, satisfaction, and enthusiasm for work

35

Job satisfaction

Extent to which you feel positively or negatively about various aspects of your work

36

Organizational commitment

Reflects the extent to which An employee identifies with an organization and is committed to its goals

Strong positive relationship between organizational commitment and job satisfaction

37

What are important workplace behaviors

Performance and productivity
Absenteeism and turnover
Organizational citizenship behaviors
Counterproductive work behaviors

38

Diversity

Represents all the ways people are unlike and alike

the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background

39

Diversity wheel

Personality
Internal Dimensions
External dimensions
Organizational dimensions

40

Internal dimensions

Those human differences that exerts a powerful, sustained effect throughout every stage of our lives

Gender, age, ethnicity, race, sexual orientation, physical abilities

41

External dimensions

Consist of the personal characteristics that people acquire, discard, or modify throughout their lives

Educational background, marital status, parental status, religion, income, geographical location, work experience, recreational habits, appearance, personal habits

42

Trends in workplace diversity

Age: more older people working
Gender: more women working
Race and ethnicity: more people of color in workforce
Sexual orientation: LGBT people become more visible
Differing physical and mental abilities:
Educational levels: mismatches between education and workforce needs

43

Stress

The tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively

44

Physiological symptoms of stress

Backaches, headaches, sweaty palms, nausea

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Psychological symptoms of stress

Boredom, irritability, nervousness, anger, anxiety, depression

46

Behavioral symptoms of stress

Sleeplessness, changes in eating habits, increased smoking/alcohol/drug abuse

47

Burnout

Consequence of stress
State of emotional, mental, and even physical exhaustion