CHAPTER 13

Question 1

Disagreement, discord, and friction that occur when the action or beliefs of one or more members of the group are unacceptable to and restricted by one or more of the other group members.

Answer 1

CONFLICT

Question 2

Conflict that happens between members of the same group

Answer 2

INTRAGROUP CONFLICT

Question 3

Conflict between two or more groups

Answer 3

INTERGROUP CONFLICT

Question 4

Performance situation that is structured in such a way that the success of any one member is unrelated to the chance of other members’ succeeding

Answer 4

INDEPENDENCE

Question 5

A performance situation that is structured in such a way that the success of any one member of the group improves the chance of other members’ succeeding

Answer 5

COOPERATION

Question 6

A performance situation that is structured in such a way that success depends on performing better than others

Answer 6

COMPETITION

Question 7

A performance setting in which the interdependence among interactants involves both competitive and cooperative goal structures

Answer 7

MIXED-MOTIVE CONFLICT

Question 8

The eventual matching of the behaviors displayed by cooperating or competing group members

Answer 8

BEHAVIORAL ASSIMILATION

Question 9

Tendency for individuals to pay back in kin for what they receive from others

Answer 9

RECIPROCITY

Question 10

The dispositional tendency to respond to conflict settings in a particular way

Answer 10

SOCIAL VALUES ORIENTATION

Question 11

An interpersonal situation where individuals must choose between maximizing their personal outcomes or maximizing their group’s outcomes

Answer 11

Social Dilemma

Question 12

Members take more than their fair share

Answer 12

Social Trap (Commons Dilemma)

Question 13

Failure to give as much as they should (free-riding)

Answer 13

Public Goods Dilemma

Question 14

Distributive justice is the perceived fairness of the distribution of rights and resources

Answer 14

Fairness Dilemma

Question 15

Group members claims of responsibility can either be self-serving or group serving

Answer 15

Responsibility Dilemmas

Question 16

Covert action to inconvenience an adversary

Answer 16

Ambush

Question 17

An intentional and surprising public embarrassment by one executive at another’s expense

Answer 17

Blindsiding

Question 18

An executive who handles conflicts in unpredictable ways but who is regarded as especially task component

Answer 18

Outlaw

Question 19

A physical fight between executives

Answer 19

Meltdown

Question 20

Disagreements over issues that are relevant to the group’s recognized goals and procedures. Occurs when ideas, opinions, and interpretations clash

Answer 20

Task Conflict or Substantive Conflict

Question 21

Disagreements over methods that the group should use. Occurs when strategies, policies, and methods clash

Answer 21

Process Conflict or Procedure Conflict

Question 22

When conflict occurs in groups, members begin to wonder about one another’s motivation

Answer 22

Misperceiving Motivation

Question 23

Sometimes group members settle on explanations that sustain and enhance members’ interpersonal relation

Answer 23

Misattribution

Question 24

A research procedure developed by Morton Deutsch and Robert Krauss in their studies of conflict between individuals who differ in their capacity to threaten or punish others

Answer 24

Trucking Game Experiment

Question 25

Give too much (overmatching) or too little (undermatching)

Answer 25

Norm of Rough Reciprocity

Question 26

Both parties retain their competitive orientation and take turns making small concessions until some equally dissatisfying middle ground is reached

Answer 26

Distributive Negotiations

Question 27

A collaborative conflict resolution method

Answer 27

Integrative Negotiations

Question 28

A conceptual perspective on methods of dealing with conflict that assumes avoiding, yielding, fighting, and cooperating differ along two basic dimensions: concern for self and concern for others

Answer 28

Dual Concern Model

Question 29

A bargaining strategy that begins with cooperation, but then imitates the other person’s choice so that cooperation is met with cooperation and competition with competition

Answer 29

Tit for Tat (TFT)

Question 30

One who intervenes between 2 persons who are experiencing conflict to reconcile them

Answer 30

Mediator