Chapter 13 Flashcards Preview

Management > Chapter 13 > Flashcards

Flashcards in Chapter 13 Deck (32):
1

Group

Two or more freely acting individuals who share norms,share goals,and have a common identity

2

Team

Small group of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable

3

Formal group

Group of assigned by organizations or its managers to accomplish specific goals

4

Informal group

Group formed by people whose overriding purpose is getting together for friendship or a common interest

5

Advice teams

Created to broaden the information base for managerial decisions

Committees, review panel

6

Production teams

Responsible for performing day to day operations

Assembly teams, maintenance crews

7

Project teams

Work to do creative problem-solving often by applying the specialized knowledge of members of a cross functional team

Task forces, research groups

8

Action teams

Work to accomplish tasks that require people with specialized training play high degree of coordination

Hospital surgery teams, airline cockpit crews, police swat teams

9

Continuous improvement teams

Consist of small group of volunteers or workers and supervisors you meet intermittently to discuss workplace and quality related problems

10

Self managed team

Groups of workers who are given administrative oversight for their task domains

11

What are the 5 stages of group and team development?

Forming, storming, norming, performing, adjourning

12

Forming

Getting oriented and getting acquainted

13

Storming

Individual personality’s and roles emerge

14

Norming

Conflicts resolved, relationships develop, unity emerges

15

Performing

Solving problems and completing the assigned task

16

Adjourning

Preparing for disbandment

17

Cooperating

Efforts are systematically integrated to achieve a collective objective

18

Trust

Reciprocal faith in others intentions and behaviors

19

Cohesiveness

Tendency of a group or team to stick together

20

Small teams and their disadvantages

Small teams have 2 to 9 members they have better interaction and a better morale

Fewer resources
Possibly less innovation
Unfair work distribution

21

Large teams and their disadvantages

Large teams consist of 10 to 16 members they have more resources and a wider division of labor

Less interaction
Lower Morale
Social loafing

22

Roles

A socially determined expectation of how am individual should behave in a specific position

Task roles, maintenance roles

23

Norms

General guidelines that most group or team members follow

24

Group think

A cohesive groups blind unwillingness to consider alternatives

25

Conflict

Process in which one party perceives that its interests are being opposed or negatively affected by another party

26

Dysfunctional conflict

Conflict that hinders the organizations performance or threatens its interests

27

Functional conflict

Conflict that benefits the main purposes of the organization and serves its interests

28

Personality conflict

Interpersonal opposition based on personal dislike, or differing styles

Personality clashes, competition for scarce resources, time pressure, communication failures

29

Inter group conflicts

Inconsistent goals or reward systems, ambiguous jurisdiction, status differences

30

Programmed conflict- Devils advocacy

Process of assigning someone to play the role of critic to voice possible objections to a proposal in there by generate critical thinking and reality testing

31

Programmed conflict- Dialectic

Process of Having two people or groups play opposing rolls in a debate in order to better understand a proposal

32

What are the 5 conflict-handling styles?

Avoiding
Accommodating
Forcing
Compromising
Collaborating