Chapter 13 Project Stakeholders Management Flashcards Preview

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Flashcards in Chapter 13 Project Stakeholders Management Deck (23):
1

What are the 5 outputs from the Manage Stakeholder Engagement Process?

1. Issue log
2. Change requests
3. Project Management Plan
4. Project document updates
5. Organizational process assets updates

2

What is the output from the Identify Stakeholders process?

Stakeholder register

3

What is a key stakeholder?

A stakeholder who is in a decision-making or management role who is impacted by the project's outcome.

4

What are the project management skills that the project manager might apply when managing stakeholder engagement?

Facilitating consensus
Influencing people
Negotiating agreements
Modifying organizational behavior

5

List 8 items of information the stakeholder management plan often provides?

1. Desired and current engagement levels of key stakeholders.
2. Scope and impact of change to stakeholders
3. Identified interrelationships
4. Stakeholder communication requirements
5. Information to be distributed to stakeholders
6. Reason for the distribution of that information
7. Time frame and frequency for the distribution of required information.
8. Method for updating and refining the stakeholder management plan.

6

What are the 4 inputs of the Control Stakeholder Engagement process?

1. Project management plan
2. Issue log
3. Work performance data
4. Project documents

7

What are the 5 outputs from the Control Stakeholder Engagement?

1. Work performance information
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates

8

What are the 2 outputs from the Project Stakeholder Management process?

1. Stakeholder management plan
2. Project document updates

9

What are the 3 tools and techniques used in the Manage Stakeholder Engagement process?

1. Communication methods
2. Interpersonal skills
3. Management skills

10

What are the 4 inputs to the Identify Stakeholders process?`

1. Project charter
2. Procurement documents
3. Enterprise environmental factors
4. Organizational process assets

11

What is a stakeholder?

An individual, group, or organization who may affect, be affected by, or perceived itself to be affected by a decision, activity, or outcome of a project.

12

What is involved in the Identify Stakeholder process?

1. Identifying all stakeholders
2. Assessing stakeholders and documenting information about their major requirements, interests, involvement, and impact on project success.
3. Classifying stakeholders based on assessment.

13

What are the 3 steps in stakeholder analysis?

1. identify all potential stakeholders and their roles, interest, knowledge, expectations, and influence levels.
2. Analyze the potential impact or support that each stakholder could generate and classify the stakeholders according to a defined management strategy.
3. Assess how key stakeholders are likely to react in various situations.

14

What are the 3 tools and techniques used in the Plan Stakeholder Management process?

1. Expert judgement
2. Meetings
3. Analytical techniques

15

What are the 4 inputs to the Manage Stakeholder Engagement process?

1. Stakeholder management plan
2. Communication management plan
3. Change log
4. Organizational process assets

16

What are the 3 tools and techniques used in the Identify Stakeholders process?

1. Stakeholder analysis
2. Expert judgement
3. Meetings

17

What does "leading" mean as a stakeholder classification?

Aware of a project and its impacts; engaged in ensuring project success.

18

Why would a project manager need to manage stakeholder engagement?

1. Increase likelihood of project acceptance.
2. Keeps issues from becoming concerns
3. Helps stakeholders understand project benefits
4. Helps stakeholders understand project risks
5. Limit disruptions during the project
6. Helps influence stakeholder expectations
7. Encourages stakeholder participation.

19

What are the 4 ways to classify stakeholders?

1. Power/Interest grid
2. Power/Influence grid
3. Influence/Impact grid
4. Salience model (power, urgency, and legitimacy)

20

What are the 3 tools and techniques used in the Control Stakeholder Engagement process?

1. Information management system
2. Expert judgement
3. Meetings

21

What are the 4 inputs to the Plan Stakeholder Management process?

1. Project management plan
2. Stakeholder register
3. Enterprise environmental factors
4. Organizational process assets

22

What are the interpersonal skills that the project manager might apply when managing stakeholder engagement?

1. Building trust
2. Resolving conflict
3. Actively listening
4. Overcoming resistance to change

You can find more on interpersonal skills in Appendix X3 of the PMBOK Guide

23

What is involved in the Manage Stakeholder Engagement process?

Communication and working with stakeholders to meet their needs and to address issues they bring up as they occur.