Chapter 14 - Writing Correspondence Flashcards Preview

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Flashcards in Chapter 14 - Writing Correspondence Deck (5)
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1
Q

What are the main formats for business correspondence?

A

Letters, memos, emails and microblogs

2
Q

What is the most formal format in business correspondence?

A

Letters

3
Q

What is the most informal format in business correspondence?

A

Micro-blogs

4
Q

What types of business letters are there?

A

Inquiry, response, claim, good news and bad news.

5
Q

What are the elements of a business letter?

A

Heading, inside address, attention line, salutation, body and signature