Chapter 14 - Writing Correspondence

Question 1

What are the main formats for business correspondence?

Answer 1

Letters, memos, emails and microblogs

Question 2

What is the most formal format in business correspondence?

Answer 2

Letters

Question 3

What is the most informal format in business correspondence?

Answer 3

Micro-blogs

Question 4

What types of business letters are there?

Answer 4

Inquiry, response, claim, good news and bad news.

Question 5

What are the elements of a business letter?

Answer 5

Heading, inside address, attention line, salutation, body and signature