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Flashcards in Chapter 15 Deck (20):
1

Communication

The transfer of information and understanding from one person to another
81% of managers time in a typical workday is spent communicating

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Sender in the communication process

Persona wanting to share information- called a message

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Receiver in the communication process

Person for whom the message is intended

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Encoding in the communication process

Translating a message into understandable symbols and language

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decoding in the communication process

Interpreting and trying to make sense of the message

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Medium in the communication process

The pathway by which a message travels
(Text, email, note, etc.)

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Feedback in the communication process

The receiver expresses his reaction to the senders message

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Noise in the communication process

Any disturbance that interferes with the transmission of a message
(Not just sound)

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What is medium richness?
What is a rich medium and a lean medium?

Indicates how well a particular medium coneys information and promotes learning
Rich: best for no routine situations to avoid oversimplification
Lean: best for routine situations and to avoid overloading

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Formal communication channels

Follow the chain of command and are recognized as official
Vertical, horizontal, external, up, down

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Downward communication

Supervisor to subordinate

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Upward communication

Reports to higher management on projects and etc.

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Informal communication channels

Develop outside the formal structure and do it follow the chain of command
Grapevine-
MBWA-managment by walking around, literally

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Barriers to communication(3)

Physical
Semantic
Personal

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Physical barriers

Sound, time, space, and etc.

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Semantic barriers

When words matter,
semantics: study of the meaning of words
jargon(slang): terminology specific to a particular profession or group

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Personal barriers

Individual attributes that hinder communication
Oversized egos
Trustworthiness and credibility
How information is processed and interpreted
Skills in communicating effectively
Judging others
Stereotypes and prejudices

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Videoconferencing

Uses video and audio links along with computers to enable people in different locations to see, hear, and talk with each other

19

Telepresence technology

high definition videoconference systems that simulate face to face meeting between users

20

What are the different listening styles?

Appreciative style: listening to be amused
Empathetic style: tuning into the speakers emotions
Comprehensive style: focusing on the speakers logic
Discerning style: focusing on the main message
Evaluative style: challenging the speaker