Chapter 18

Question 1

Organization culture

Answer 1

The set of values that helps the organization’s employees understand which actions are considered acceptable and which are unacceptable

Question 2

Organization Climate

Answer 2

Based on individual perceptions; is often defined as the recurring patterns of behavior, attitudes, and feelings that characterize life in the organization; and refers to current situations in an organization and the linkages among work groups, employees, and work performance

Question 3

Strategic Values

Answer 3

The basic beliefs about an organization’s environment that shape its strategy

Question 4

Cultural Values

Answer 4

The values that employees need to have and act on for the organization to act on the strategic values

Question 5

Type Z Firm

Answer 5

Firm that is committed to retaining employees; evaluates workers’ performance based on both qualitative and quantitative information; emphasizes broad career paths; exercises control through informal, implicit mechanisms; requires that decision making occur in groups and be based on full information sharing and consensus; expects individuals to take responsibility for decisions; and emphasizes concern for people

Question 6

Innovation

Answer 6

The process of creating and doing new things that are introduced into the marketplace as products, processes, or services

Question 7

Radical Innovation

Answer 7

(Sometimes called disruptive innovation) is a major breakthrough that changes or creates whole industries

Question 8

Systems Innovation

Answer 8

Creates a new functionality by assembling parts in new ways

Question 9

Incremental Innovation

Answer 9

Continues the technical improvement and extends the applications of radical and system innovations

Question 10

Intrapreneuraship

Answer 10

Entrepreneurial activity that takes place within the context of a large corporation

Question 11

Empowerment

Answer 11

The process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority

Question 12

Socialization

Answer 12

The process through which individuals become social beings

Question 13

Organizational Socialization

Answer 13

The process through which employees learn about the firm’s culture and pass their knowledge and understanding on to others