Chapter 19: crew resource management and leading change Flashcards Preview

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Flashcards in Chapter 19: crew resource management and leading change Deck (19)
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1
Q

behavioral approach to reducing human error in high risk/high consequences activities?

A

crew resource management

2
Q

crm was developed in response to?

A

1978 united airlines flight 173 from denver to portland that killed 10 due to crew relying on burntout lightbulb

3
Q

where and when was crm developed?

A

1979/nasa

4
Q

resistance to crm continued until?

A

1989 united airline flight 232 that landed in sioux city, iowa

5
Q

aviation industry accounts ___% reduction in accident due to crm?

A

80%

6
Q

steps to create safe culture?

A

honest sharing of safety info/adopt non punitive policy towards errors/take action to reduce errors/train ff’s in error avoidance/train fire officers

7
Q

who authored “controlling pilot error: cultural, environment and crm”

A

colonel tory kern

8
Q

canadian gordon dupont developed “dirty dozen” list of reason and ways humans make mistakes?

A

lack of communication/complacency/distraction/lack of teamwork/fatigue/lack of resources/pressure/lack of assertiveness/stress/lack of awareness/norms

9
Q

dr james reason published a article in 2000’s british medical journal that?

A

faulted system approach

10
Q

dr james reason pointed out each layer of defense is like?

A

layer of swiss cheese

11
Q

2 reasons dr reasons explains why holes appear in defense?

A

active failures/latent conditions

12
Q

unsafe acts committed by people in direct contact with situation/system?

A

active failures

13
Q

inevitable “resident pathogens” within system?

A

latent conditions

14
Q

3 activities of crm? (ATM)

A

avoidance/trap/mitigate

15
Q

6 areas of fire service crm?

A

communication/teamwork/task allocation/critical decision making/situational awareness/debriefing

16
Q

components of leadership triangle?

A

trust and respect/leadership skills/effective leadership

17
Q

fire officer and military combat officers rely on this when developing plans of action?

A

past experiences

18
Q

2 decision making models gary kleins study?

A

recognition primed decision making/naturalistic decision making

19
Q

accurate perception of whats going on around you?

A

situational awereness