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Flashcards in Chapter 2 Deck (19):
0

Word processing

Producing of write documents using some sort of technology

1

Data processing

Collecting, analyzing, organizing, and summarizing data

2

Informational management

Organizing, maintaining, and accessing records or data

3

General management

Handling work times and talks efficiently, creating and monitoring schedules, and tracking and recording the process of tasks or projects

4

Quality management

Establishing and maintaining standards in how work is done, and creating and distributing goods and products

5

Global marketplace

Buying and selling of goods and services throughout the world

6

Innovations

New methods or ideas

7

Code of ethics

Moral standards or values and related behavior

8

Ecommerce

Business conducted electronically, as in making purchases or selling products via the World Wide Web

9

Diversity

Reflected in a work field with people from a wide range of ethic and cultural background

10

Desktop publishing

Producing documents that include both text and graphics

11

Interactive

Involving the user or receiver, exchanging info

12

Initiative

Ability to act or think without prompting or guidance

13

Continuous improvement

Being alert at all times to ways of working more productively

14

With QM what do companies hope to achieve

Consistently producing good products and services to retain and add business

15

4 office confidences and job titles

Word processing - advertising and designer
Data processing - accountant, budget analyst
Info management - records clerk, mail room clerk
General management - executive, salesperson

16

3 main goals for all businesses

Quality management, customer satisfaction, and team work so the business runs smoothly and efficiently which will help it make a larger profit

17

3-4 confidences for the 4 major groups

WP-large vocab, typing with speed and accuracy, ability to learn special vocab
DP-ability to constantly be accurate, interpret data, maintain an organized workstation
IM-attention to detail, good typing skills, establish procedures
GM-work in teams, handle phone calls efficiently, establish priorities

18

4 general expectations for all employees

1. Reliability - dependable and trustworthy like arriving on time with work done
2. Productivity - completing an appropriate amount of work on time and according to instructions
3. Coopertiveness - doing more or other jobs without being told to or complaining
4. Independence in Learning - learning from what they do by observation, and self - studying