Flashcards in Chapter 2 Personal and Professional Development Deck (14):
Communication problems occur when the message is not received because of an environmental distraction.
Intentional editing of a message in order to avoid conflict.
Study of the origins and meanings of language
Differences in word meanings
Define Selective Listening
Hearing only what you want to hear
Which part of the program proposal should contain the most powerful and convincing points the chief officer wants to get across to the reader?
What are the 3 objectives of the chief officer want to accomplish with a program proposal?
Educate, Elicit excitement, Neutralize objections
Transfer of information from member to a member from division to division.
Transfer of information from an individual member to the upper level of the organization.
Transfer of information to an audience outside the organization.
Transfer of information from the center of power to an individual.
Which state government entity typically determines the schedule and disposition of the municipal department records?
Secretary of State
Department-level communications are normally instructive in nature?
Standard Operating Procedures