Chapter 2 Personal and Professional Development Flashcards Preview

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Flashcards in Chapter 2 Personal and Professional Development Deck (14):
1

Communication problems occur when the message is not received because of an environmental distraction.

Noise

2

Define Filtering

Intentional editing of a message in order to avoid conflict.

3

Define Linguistics

Study of the origins and meanings of language

4

Define Semantics

Differences in word meanings

5

Define Selective Listening

Hearing only what you want to hear

6

Which part of the program proposal should contain the most powerful and convincing points the chief officer wants to get across to the reader?

The introduction

7

What are the 3 objectives of the chief officer want to accomplish with a program proposal?

Educate, Elicit excitement, Neutralize objections

8

Transfer of information from member to a member from division to division.

Horizontal

9

Transfer of information from an individual member to the upper level of the organization.

Upward

10

Transfer of information to an audience outside the organization.

Outward

11

Transfer of information from the center of power to an individual.

Downward

12

Which state government entity typically determines the schedule and disposition of the municipal department records?

Secretary of State

13

Department-level communications are normally instructive in nature?

Standard Operating Procedures

14

According to Stephen Covey, what is a good way to ensure that effective listening is taking place?

Rephrase the message