Chapter 20 Flashcards Preview

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Flashcards in Chapter 20 Deck (11):
1

HR objectives

The targes pursued by the HR function or department of the business

2

Labour productivity

Measures the output of a firm in relation to its number of employees

3

Quality

The extent to which a product meets customers' needs

4

Employee engagement

The connection between a business' employees and its mission, goals and objectives

5

Employee involvement

Exists in a business in which people are able to have impact on decisions and actions that affect their working lives

6

Training

A process whereby an employee gains job related skills and knowledge

7

Talent development

Refers to the development and guidance of outstanding employees who have the potential to make a major contribution to an organisation' performance and success

8

Diversity

Recognising the difference between individual employees and also the differences that may exist between different groups of employees

9

Human resources management

The management of people at work in order to assist the organisation in achieving its objectives

10

Hard HRM strategy

This strategy treats employees as a resource to be monitored and used in an effective manner in order to achieve the strategic objectives of the business

11

Soft HRM strategy

This strategy views employees as valuable assets, a major source of competitive advantage and of vital importance in achieving strategic objectives